Fisker

Fisker

VP, Aftersales & Service (Automotive OEM)

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Work Location: This position mandates on-site presence at our Global Headquarters in Manhattan Beach, California, situated in the Los Angeles metropolitan area. Commuting is expected, and if necessary, the company will provide relocation assistance.

Previous Experience: The ideal candidate must possess recent experience within the Automotive/OEM/EV domain, showcasing expertise in various critical areas including Aftersales, Service, Parts, and Logistics. A minimum of 5 years at a leadership level is required in these domains.

Role Overview

This role is primarily responsible for overseeing North American strategy and implementation for Aftersales, Service, Parts and Logistics providing support to Global strategy and implementation when required. This role oversees and is responsible for the following functions in North America: Service, Parts and accessories operations, This role will help lead the day-to-day operational implementation in North America for these functions. This person will collaborate with other executives and stakeholders within the organization to ensure the achievement of department and company goals.

Responsibilities

  • Leadership and development of the Service and Parts & Logistics team to ensure North American strategies in all areas are implemented exceptionally to achieve company goals.

  • Further development and scaling of existing strategies, plans, processes to grow the North American market.

  • Daily management and review of key projects, presentations, customer facing communications.

  • Guide, coach and provide counsel to the Aftersales and Service team to help problem solve, deliver excellence in customer satisfaction and other key business objectives.

  • Guide the evolution of the North America digital customer journeys to ensure an outstanding customer experience.

  • Align the growth of the North American organization with business requirements.

  • Working across the organization with key stakeholders to ensure an integrated strategy that achieves company goals.

  • Qualifications / Knowledge / Experience

  • Minimum 10+ years' progressively responsible automotive OEM experience with experience in multiple key areas such as Aftersales, Service, Parts & Logistics, with at least five years at the Director level.

  • Bachelor's degree minimum, with a post-graduate degree preferred.

  • In-depth knowledge of multiple automotive functions that are main drivers of the business (Aftersales, Service, Parts, Field Operations, etc.)

  • Excellent organization, negotiation, communication, and presentation skills required.

  • Excellence in developing strategies and operational implementation.

  • Excellence in multi-tasking in a fast-paced environment, while overseeing multiple verticals

  • Passion for electric vehicles and sustainability.

  • Preferred Attributes/ Competencies

  • Drive for Results : Drive for high performance, take responsibility, and work towards planning targets, overcoming obstacles, setbacks, and uncertainty.

  • Business Acumen: Contribute to the company strategy and align the strategic priorities of one's own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way

  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources, and draw appropriate conclusions to arrive at the right solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging, making joint decisions, and sharing best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

  • Additional Requirements

  • Must be willing to travel occasionally both domestically and internationally, as required.

  • Must be willing to work flex hours as needed to communicate with our worldwide teams.

  • Expected Salary Range

    $186,242.00 to $268,488.00 per year

    Additional Compensation

    Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.

    Benefits

    Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.

    The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.

    Fisker Group Inc. (“Fisker”) is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin/ethnicity, color, religion, gender identity/expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.

    Applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department.

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    Job details

    Title

    VP, Aftersales & Service (Automotive OEM)

    Employer

    Fisker

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    April 11, 2024

    Job type

    Expert

    Field

    HR

    About the employer

    Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.

     

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