Vice President, Client Engagement Lead

Job Description

In this role, you will drive client outcomes and value through day-to-day partnership with clients and internal teams. You accomplish this by leading the orchestration of Epsilon teams, products and services to deliver high quality contracted work in a consistent manner across functional teams to make it easier for clients to work with Epsilon.

Day to day, your role includes:

  • Ensure service delivery is meeting and exceeding client expectations contributing to high client satisfaction:
  • Coordinate and orchestrate delivery teams to ensure we act as one cohesive unit/team
  • Forecast and manage overall work breakdown and resource assignment; effectively anticipate, identify, and drive resolution to throughput bottlenecks
  • General delivery oversight such as internal & external status updates, stakeholder management and risk management
  • Drive process improvement initiatives
  • Identify and share work stream best practices
  • Build & nurture meaningful relationships with day-to-day clients
  • Lead engagement planning and budgeting; mobilize and manage delivery/engagement teams, oversee project delivery quality, schedules, and team resource management
  • Stay abreast of latest marketing technology trends and all of Epsilon's product offerings to integrate in planning efforts, business development efforts and overall client roadmaps
  • Navigate across a complex organization and ensure Epsilon is servicing clients in a cohesive unified manner
  • Influence and inspire teams to collaborate effectively and promote a service mindset for clients
  • Interpret and prioritize client requests; engage the right subject matter experts to create best-in-class CRM strategies & solutions
  • A lways B e C onnecting the D ots. Know what's happening across the team at all times and share that knowledge with people around you to provide context and improve their work
  • Owning the financials for clients, including forecasts, budgets, and investments – ensuring that key financial responsibilities are mutually understood and agreed upon
  • Developing team members by coaching, training, and identifying areas for growth – you'll offer direct and consistent feedback and encourage your team to learn from mistakes
  • Willingness to travel as needed – you're open to new places, new faces and new ideas
  • We're looking for a talented VP, Client Engagement Lead with impressive work experience, which typically includes:

  • Four year college education highly preferred, MBA degree preferred, and 10 to 12 years of experience (ideally at an agency or consultancy), including 4+ years of leadership experience in integrated marketing and client relationship management with a digital scope

  • Superior analytical skills and strategic thinking – you're strong on both IQ and EQ, as adept at reading data as you are at reading clients

  • Being outgoing and persistent in nature. Someone with the drive and research skills to build and nurture client and agency relationships
  • Artfully manages conflict- anticipating conflicts before they happen, based on knowledge of interpersonal and group dynamics.
  • Has effective ‘edge' - the ability to push back and challenge as needed, while deepening internal and external relationships
  • Superb communication and presentation skills – you're articulate, straightforward, engaging, and effective
  • Effective time-management, impeccable organization, and flexibility to adapt quickly to changes
  • Proven project management and performance management skills – you're known for your ability to coach and develop talent, inspire, and drive change, and bring varied groups together to collaborate effectively
  • Demonstrated budget management and resource planning experience
  • Additional Information

    About Epsilon

    Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

    When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Our Culture : https: // www. epsilon.com/us/about-us/our-culture-epsilon
  • Life at Epsilon : https: // www. epsilon.com/us/about-us/epic-blog
  • DE &I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion
  • CSR : https: // www. epsilon.com/us/about-us/corporate-social- responsibility
  • Great People Deserve Great Benefits

    We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

    Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



    Job details


    Vice President, Client Engagement Lead




    United States


    June 11, 2024

    Application deadline

    November 17, 2023

    Job type



    Marketing & Sale

    About the employer

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