Royal Melbourne Institute of Technology

Royal Melbourne Institute of Technology

VE Services Officer, Student Lifecycle




  • Part-time (0.6 FTE), Continuing position

  • Salary Level HEW 5 (pro rata) + 17% Superannuation and Flexible Working Arrangements

  • Based at the Brunswick campus, but may be required to work and/or be based at other campuses of the University

  • About the Role

    Are you ready to step into an exciting role as a VE Services Officer at the College of Vocational Education? In this exciting position, you'll be at the heart of a shared services model, offering you the opportunity to be a versatile and adaptable member of the team. Your role will encompass a wide range of responsibilities, making every day a new learning experience. Your primary focus will be on delivering high-quality administrative support to various College departments, including Planning & Resources, Learning & Teaching Innovation, Quality, and Partnerships. Additionally, you'll play a crucial role in supporting education delivery, ensuring a smooth and efficient operation.

    But that's not all! You'll be a customer service superstar, as you interact with both staff and students. Your role will involve coordinating and facilitating various activities, such as student lifecycle services, course and program management, information management, events, and process improvement initiatives. In this role, you'll gain exposure to subject matter expertise and build a breadth of experience that will help you grow both professionally and personally.

    To be successful in this position, you'll have:

  • Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.

  • Demonstrated experience in providing high-quality customer service to internal and/or external stakeholders.

  • High-level communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.

  • Ability to demonstrate flexibility and initiative, working effectively within a dynamic small team environment.

  • Proven administrative experience and planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.

  • Demonstrated ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.

  • Relevant qualification and/or relevant customer service and administration experience.

  • Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

    About the College of Vocational Education

    The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT , purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

    Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

  • lead in practice-based learning

  • empower learners for the future of work

  • engage industry and community at scale

  • grow for impact and influence

  • The College of VE is delivering impact through transformation that creates long-term change.

    Planning and Resources

    Our planning and resources function puts the student at the centre of our thinking through a precinct-based approach that delivers the right support where it is needed most. This enables us to deliver a consistent student and staff experience with differentiation between whole of college services and bespoke units or functions. The shared services model which underpins this team is designed to assist with flexible resourcing and service delivery to meet the cadence, requirements and nature of University business.

    To Apply

    Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link below.

    For further information about this position, please see the Position Description hyperlinked below.

    Position Description – VE Services Officer

    Applications close on Sunday 1 October 2023 at 11.59 pm.

    Applications Close:

    1 Oct 2023 11.59 pm

    RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

    At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https: // www.

    We are a Circle Back Initiative Employer – we commit to respond to every applicant.

    Job details


    VE Services Officer, Student Lifecycle


    Royal Melbourne Institute of Technology




    September 14, 2023

    Application deadline

    October 01, 2023

    Job type



    Education,Social Science

    About the employer

    The Royal Melbourne Institute of Technology usually known as RMIT University is a research university established in Melbourne, Australia. The university has got a huge campus and has international recognition for providing brilliant vocational and professional education, applied research and other things. Francis Ormond laid the foundation for the university in 1887. It initially began as a night school where courses related to technology, art, and science were offered to students. The university was granted the title of the public university in 1992.
    RMIT University enrols almost 87,000 students every year, including 34,347 international onshore and offshore students. University also earns $54.1 million through their research income.

    The university holds 11th rank in the whole world in the field of art and design subjects. The main campus of RMIT University is in the centre of Melbourne city and has got huge heritage value as the campus is located in the oldest section of the city. Other two campuses of the university in Australia are Bundoora Campus and Brunswick Campus. It also has two regional sites and two campuses in Vietnam and a centre in Spain. Since then the campus has developed to 87 buildings.

    The unique feature of RMIT University is that there are no boundary walls and the whole of the university is spread along with the six city blocks covering a huge area of about 720,000 sqm.

    The strength of the alumni community of RMIT University is more than 437,000 graduates who are currently working across 130 countries. Some of the well-known alumni of the university are Jim Stynes, famous charity worker; James Wan, movie director and writer; Lydia Lassila, Australian winter Olympic gold medalist; Charles Billich, famous Australian artist and Australian animator Felix Colgrave.

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