User Services Spec 3

University of Houston College of Pharmacy

United States

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Job Description - User Services Spec 3 (STA012429)

Job Description

User Services Spec 3 - (STA012429) User Services Spec 3

Organization

: H0510 Facilities Management

Description

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

Provides support to the academic public regarding intrinsic operating systems problems.,

Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.,

Provides informal hands-on training to users on the use of computers.,

Develops and maintains current technical documentation and on-line helpfiles in Support Services.,

Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.,

Participates in the development of software for Support Services on an as-needed basis.,

Conducts projects to install or evaluate software or procedures in its use.,

Provides support for printers and printer queues on the UH network.,

May provide training to faculty, staff and/or students in a formal classroom environment. Performs other job-related duties as assigned.,

EEO/AA

Qualifications

Bachelors and 3 years experience

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience.

Additional Job Posting Information

Preferred Qualifications

Experience with Software Implementation and Training

Experience supporting IOS Mobile Devices

Department willing to accept experience in lieu of education.

Notes to Applicant: Please submit references along with resume

Salary: 3,881.00 - 5,047.00

Required Attachments by Candidate: Resume, Cover Letter/Letter of Application

Employee Status

: Regular/Benefits

Job Posting

: May 12, 2023, 3:47:02 AM