University of Oxford

University of Oxford

User Researcher

United Kingdom

Closing in 6 days

User Researcher User Researcher

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

We have an exciting opportunity to join the University as a User Researcher working to develop and implement an institutional wide user focussed approach to digital services.

We are open to discussing this position in terms of flexible working between office and home.

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

  • An excellent contributory pension scheme
  • 38 days annual leave
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Discounted bus travel and Season Ticket travel loans
  • Membership to a variety of social and sports clubs
  • About the Role

    As the user researcher, you will be expected to work with stakeholders across the University. The role will report into and work closely with the newly appointed Head of User Experience.

    You will act as a research advisor to project owners who want to understand their audiences better. Providing advice on research that can be done and offer relevant training when necessary. You will also be responsible for creating and maintaining a repository of research on different University audiences that teams can access as needed.

    The user researcher will also be responsible for obtaining a suitable set of user research tools that can be used by anyone at the University and provide training on how to use them.

    Key responsibilities include:

  • Drawing out ideas from others; encouraging others to contribute new ideas, including external stakeholders
  • Champion the value of user research, advocating for and educating stakeholders on the importance of research in informing design decisions and driving organisational success
  • Building user centred practices within teams
  • Using user centred design practices, and solid research processes that involve users and stakeholders throughout
  • Ensuring users are considered at every phase of the product development process
  • Helping teams to understand the diversity of users and support them in design and delivering accessible services that work for all users
  • Identifying gaps where data is needed and working with teams to fill them
  • Regularly testing design work with users in partnership with UX Consultant
  • Iterating work based on testing and data analysis
  • Communicating actionable insights in creative and compelling ways
  • Ensure ethical and responsible management of user data in research activities (e.g. privacy, consent, data security)
  • Taking ownership of own development and career
  • About You

    We are seeking a talented individual with:

  • Proven experience of planning and leading user research sessions to gather insights and requirements
  • Experience of planning and implementing research strategies and effectively communicating them to a diverse range of stakeholders
  • A solid grasp of accessibility norms and legislation, including the implications of the 2018 public sector regulations for the University
  • Application Process

    You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application.

    The closing date for applications is 12 noon on Friday 20 April 2024

    Interviews will take place week commencing 29 April and will be face to face/online

    Contact Person : Chris Marshall Vacancy ID : 172133 Contact Phone : Closing Date & Time : 20-Apr-2024 12:00 Pay Scale : STANDARD GRADE 8 Contact Email : [email protected] Salary (£) : 45585 - 54395

    Job details


    User Researcher


    University of Oxford


    United Kingdom


    April 04, 2024

    Application deadline

    April 20, 2024

    Job type



    Arts and Culture,Computer Science,Engineering,Social Science

    About the employer

    The University of Oxford is the oldest university in the English-speaking world, and is actually so ancient that its founding date is unknown – though it is thought that teaching took place there as early as the 11th century. It’s located in and around the medieval city center of Oxford, dubbed “the dreaming city of spires” by the 19th century poet Matthew Arnold, and comprises 44 colleges and halls as well as the largest library system in the UK. 

    There are 22,000 students at Oxford in total, around half of whom are undergraduates, while 40 per cent are international students. A quarter of the city of Oxford’s residents are students, giving the city the youngest population in the UK. 

    The University of Oxford does not have a main campus, its buildings and facilities instead being scattered around the medieval city center. Its colleges each have a distinctive character and traditions often dating back centuries. Colleges are self-governing institutions to which students usually apply directly. There are four academic divisions within Oxford University: Humanities, Mathematical, Physical and Life Sciences; Medical Sciences; and Social Sciences. The university’s particular strength is the sciences, and it is ranked number one in the world for medicine.

    Oxford is a youthful and cosmopolitan city with plenty to see and do. There are dozens of historic and iconic buildings, including the Bodleian Libraries, Ashmolean Museum, Sheldonian Theatre, the cathedral, and the colleges themselves.  Students can choose to spend their time studying or avail themselves of the many extracurricular activities available. There’s a strong musical life at Oxford, with clubs and societies spanning all genres, from jazz, through to classical and folk. Oxford is also ranked highly for sport, with its top rowers taking part every year in the world-famous boat race with the University of Cambridge on the River Thames. Drama lovers are also well catered for, with one of the largest and most vibrant university drama scenes in the country.

    Oxford has an alumni network of over 250,000 individuals, including more than 120 Olympic medalists, 26 Nobel Prize winners, seven poets laureate, and over 30 modern world leaders (including Bill Clinton, Aung San Suu Kyi, Indira Ghandi and 26 UK Prime Ministers). 

    It has a friendly rivalry with Cambridge for the title of best university in the UK and is regularly ranked as being one of the top three universities in the world. Notable Oxford thinkers and scientists include Tim Berners-Lee, Stephen Hawking and Richard Dawkins.

    Similar jobs

    Recent blogs