Robinhood

Robinhood

Transitional Services Associate

United States

Closing in 9 days

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the team + role

Robinhood's Account Servicing team is essential to supporting the growth of Robinhood and supporting our customers at critical points of their relationship with Robinhood.

The team handles various account servicing tasks including assisting customers with their needs in estates, divorce, and power of attorney scenarios.

As the first point of contact for most customers, we value customer understanding, emotional intelligence, and technical expertise.

As an associate on the Estates and Transitional Services team, you'll serve as the primary point of contact for technical and procedural issues that may arise during estate, POA, and divorce processing.

You will assist customers in resolving Estate and Divorce issues pertaining to Robinhood accounts. This includes answering general inquiries from clients, attorneys, & internal business partners, interpreting legal documentation, mitigating risk to the firm, and reviewing / updating open work items.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you'll do
  • Actively manage cases related to Estates, Divorce, and Power of Attorney, demonstrating a keen understanding of the legal and financial intricacies involved.
  • Collaborate cross-functionally with teams including Margin, Options, Asset Movement, Retirement, Fraud, etc. to ensure seamless coordination and resolution of complex cases.
  • Conduct thorough case analysis, applying logical problem-solving skills to isolate and resolve issues efficiently.
  • Independently investigate and assess documentation, ensuring compliance with legal and regulatory requirements.
  • Communicate effectively with internal stakeholders, clients, and legal professionals, providing clear updates and resolutions.
  • Monitor and track the progress of cases, maintaining meticulous records and documentation.
  • Build collaborative relationships with team members to assist in attaining individual, team, and department objectives by participating in projects and initiatives of varying scope and duration as directed by the business.
  • Remain on top of industry developments, legal changes, and internal policies to ensure compliance and adaptability.
  • What you bring
  • FINRA Series SIE, 7, & 63 or 66 licensed
  • Bachelor's degree in Business, Finance, or a related field.
  • Proven experience in operations, preferably within the financial or legal sector.
  • Strong knowledge of Estates, Divorce, and Power of Attorney processes.
  • Excellent communication skills with the ability to articulate complex issues clearly.
  • Demonstrated ability to work independently and collaboratively in a cross- functional environment.
  • Self-motivated with a proactive approach to problem-solving.
  • Critical thinking skills and the ability to analyze information comprehensively.
  • Familiarity with financial instruments such as margin accounts, options, and retirement products.
  • Ability to show empathy when working with customers during difficult periods in their lives
  • Proficiency in using relevant software and tools for case management.
  • What we offer
  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more!
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more!
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood's equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

    Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)

    $24—$24 USD

    Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

    $24—$24 USD

    Zone 3 (Lake Mary, FL)

    $23—$23 USD

    Click here to learn more about Robinhood's Benefits.

    We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

    Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.

    Job details

    Title

    Transitional Services Associate

    Employer

    Robinhood

    Location

    United States

    Published

    February 09, 2024

    Application deadline

    March 10, 2024

    Job type

    Expert

    Field

    Engineering

    About the employer

    Our story began at Stanford, where co-founders Baiju and Vlad were roommates and classmates. After graduating, they packed their bags for New York City and built two finance companies, selling their own trading software to hedge funds. There, they discovered that big Wall Street firms were paying next-to-nothing to trade stocks, while most Americans were charged commission for every single trade. They wanted to change that, so they headed back to California to build a financial product that would give everyone—not just the wealthy—access to financial markets.

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