Post Title: Timetabling Team Leader (Data and Systems Support)

SBU/Department: Library and Computing Services (Learning and Teaching Spaces)

FTE: 1FTE (working 37 hours per week)

Duration of Contract: Permanent

Salary: UH7 £37,099 to £40,521 pa with potential to progress to £44,263 pa by annual increments on achieving designated skills and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our offices between Christmas and New Year

Location: Bishops Square, University of Hertfordshire, Hatfield

We have an exciting opportunity for a highly motivated operational timetabling team leader with a strong track record in managing/promoting excellent service delivery.

Main duties and responsibilities

The successful candidate will be responsible for provision of operational timetabling data and system support, and development of the University's student timetables as per the strategic priorities. The Team Leader (Data and System Support) will also have line manager responsibility, and take responsibility for understanding the overall University timetabling requirements including the crossover impact of timetabling requests and changes on other Schools and academic programmes.

The postholder would have a robust approach to manage and coordinate data integrity for a high quality University timetable, and associated data reliance and use of resources, including the implementation of consistent processes, and effective problem-resolution, thus consistently achieving high standards of customer-focused services. The candidate will also be responsible for the development, implementation, and ongoing delivery of timetabling/engagement/attendance processes and systems to ensure future proofing, reliable and efficient operation of the University's timetabling and associated functions.

You will also deputise for colleagues and assist the Timetabling Experience Manager/Head of Learning and Teaching Spaces with varied statistical analysis, evaluation and procurement of any associated hardware/software solutions required for the development of the service.

Skills and experience required

The successful candidate must be highly motivated with a ‘can do' approach to resolving problems and team leadership skills. You will have extensive knowledge/experience of providing excellent customer service standards and techniques with an understanding of its application. You must also be able to effectively engage with stakeholders to resolve conflict and/or collate, investigate, analyse and present information, via excellent oral or written communications to support University decision making.

Qualifications required

You will hold a minimum of a bachelor's degree, (or equivalent qualification) or proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries:

David Phillips Head of Learning and Teaching Spaces [email protected]

Closing Date : 26 November 2023

Interview Date: Week commencing 11 December 2023

Reference Number: 055615

Date advert placed: 10 November 2023

Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above.

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts