Central Queensland University

Central Queensland University

Technology and Services Support Assistant


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Technology and Services Support Assistant

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Date: 8 Feb 2024

Job Location: Rockhampton, QLD, AU

Company: Central Queensland University

About this Opportunity
  • Fixed Term (until 31/12/2024), Full Time
  • Digital Services Directorate
  • CQUniversity Rockhampton
  • Higher Education Worker Level 4
  • Total Remuneration $82,280 to $86,907 pa (including salary of 69,528 to $73,438 plus 17% superannuation and leave loading)
  • Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

    Working at CQUniversity

    Do you have a natural skill and ability with technology and enjoy using your expertise to resolve or diagnose problems for clients? Are you customer focused and always looking to provide a great customer experience? The Digital Services Directorate is seeking a motivated person to assist our clients, creating excellent outcomes.

    Your day will involve answering the phone, face-to-face, and electronic requests, and you will use your resourcefulness and analytical skills to diagnose problems and provide support. You will work across various systems including learning and teaching software support, enterprise system software through to facilities/building maintenance and bookings systems to safety incidents and recording. You enjoy working to continually improve your resolution-handling skills and will be provided with a structured training plan and daily guidance from a team of technology professionals. Adherence to KPIs set as part your role and most importantly providing an excellent and seamless customer experience every time.

    Be rewarded

  • 6 weeks annual leave
  • Generous carers, maternity and paternity leave
  • 17% superannuation (with the choice of joining an award-winning superfund)
  • Flexible and inclusive work / life balance
  • Fantastic staff professional / career development opportunities
  • Access to an Employee Assistance Program
  • Position Requirements
  • Customer service experience, either face-to-face or online
  • Customer focus and a can-do attitude
  • Proficiency in the operation of computer applications and the ability to learn new systems efficiently and effectively.
  • Knowledge and experience in office productivity software, communication/collaboration software, operating systems used within the University sector, including Microsoft and Mac and/or connectivity including wireless and authentication.
  • A demonstrated ability to work collaboratively in a team, and autonomously from time-to-time, to achieve good results and successful outcomes within timeframes.
  • Experience using a structured problem-solving methodology to resolve customer problems.
  • Position Description

    For further information about this position, please refer to the position description.

    Apply today for a career that changes lives

    Applications Close: 11:59pm, Sunday 25 February 2024

    Job Requisition ID: 4238

    Contact Details:

    Allyson Wood


    [email protected]

    When submitting your application, please include:

    Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

    Please note, applicants for the position must have full time work rights.

    CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity's domestic and international student graduates with post-study work rights are encouraged to apply.

    Apply now »

    Job details


    Technology and Services Support Assistant


    Central Queensland University




    February 08, 2024

    Application deadline

    February 25, 2024

    Job type



    Computer Science,Social Science

    About the employer

    Central Queensland University was founded in Rockhampton in 1967 and now has more than 30,000 students spread across 24 campuses and locations all over Australia. It is regarded within the sector as Australia’s most inclusive and engaged university. The university has more than 300 courses across six areas of discipline, from short course and certificate level courses through to PhD courses. It is a National ELT Accreditation Scheme (NEAS) accredited institution.

    It has been recognised among the top 800 universities worldwide by the Times Higher Education World Rankings. It has also ranked within the world’s top 650 universities by QS World University Rankings and as one of the world’s best universities under 50 years of age by the Times Higher Education and QS World University Rankings.

    The university develops strong and mutually beneficial partnerships with business and industry. This includes opportunities related to research, scholarships, training, etc. They have established strong links with renowned industry partners, from both the public and private sectors, through research collaboration, integrated learning opportunities, scholarships and funding. These partnerships result in real benefits for the industry, business, community and students. The university is also involved in a wide range of research projects.

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