Job Posting Title
Technical Support Engineer
SummaryWe're a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world's greatest gaming experience, every day!
What You'll DoAs a Technical Support Engineer you will play a critical role in providing technical support to all Aristocrat customers in Asia-Pacific, primarily focused on the Philippines region.
Some key responsibilities include:
Installation of Electronic Gaming Machines in customer venues
Install link and system products, including Hyperlink, Mystery, Vertex, ONE LINK and Oasis 360
Update peripheral firmware, including bank note acceptors, printers, graphics servers
Pick-up faulty parts and delivery of replacements for parts
Log technical issues into Salesforce
Provide onsite and remote support for Philippines region
Visit customer premises to troubleshoot issues
Maintain strong customer relationships
Electro-mechanical service experience preferred
Experience in electrical gaming machine servicing and repairs
Background or qualifications in computer support and/or computer network systems
Experience with Philippines Gaming Authority (e.g. PAGCOR) is a plus
Must be physically capable of handling heavy equipment
Proven problem-solving ability and ability to adapt quickly to changing demands
Any leadership experience would be highly regarded
Hold a driver's license
#LI-MS1
Why Aristocrat?Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Job details
Title
Technical Support Engineer
Employer
Aristocrat
Location
Australia
Published
November 21, 2023
Application deadline
December 21, 2023
Job type
Expert
Field
ML, AI, Data Science