Posting Information Position Details

This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.

Position Information

Position Title Tech II Student Records

FLSA Non-Exempt Full Time/Part Time Full Time Department Records Campus Central Campus Location Central Campus Hourly Rate 11.55 Hours Full-time, indicate working hours - Mon-Thur. 7:30-5:30, F-7:30-11:30, Overtime, describe requirements - During registration periods Summary of Position

The Registration Technician II reports directly to the Coordinator of Central Records & Registration. The duties and responsibilities of this position is to answer incoming calls on the Eagle Self-Service line, process Eagle Self- Service e-mail inquiries, assist students in navigating Eagle Self-Service, troubleshoot technical difficulties that prevent a student from accessing their Eagle Self-Service account to register for courses on-line, build registry for users by running the daily report and generate the daily Eagle Self-Service notification E-mail report.

Minimum Required Education

High school diploma or GED required. Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education is preferred.

Minimum Required Experience

Six years of clerical experience with high school diploma or GED ( or ) two years of clerical experience with a certificate / successful completion of relevant trade school (30 Credits) ( or ) one year of clerical experience with an Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education required.

Required Knowledge, Skills and Abilities

Must possess above average computer, E-mail and internet skills with knowledge in Microsoft Word, Excel and Outlook.

Attention to detail and task oriented.

Must possess excellent telephone skills.

Ability to demonstrate excellent customer service skills that include effective interaction and conflict resolution skills.

Ability to maintain confidentiality of student information.

Ability to perform research and resolve discrepancies in students' academic and enrollment records.

Skilled at proofreading and identifying conflicting data.

Demonstrated written and oral communication skills.

Ability to work in a fast-paced environment, meet deadlines and multi- task.

Ability to troubleshoot technical difficulties Eagle Self Service that prohibit students from logging into and registering for courses on-line.

Posting Detail Information

Other Information

Excellent listening, verbal and written skills with an ability to work with students, faculty, staff and the general public. Willingness to provide assistance by giving courteous and professional customer service at all times.

Supplemental Questions

Required fields are indicated with an asterisk ().

What is your highest level of education attained? (College transcripts must be uploaded showing credits and/or conferred date of degree or credit will not be granted.)

High School Diploma / GED only

Certificate or 30 credits

No degree but minimum of 60 credit hours

Associates Degree

Bachelor's Degree

How many years full time wage earning administrative experience in a customer service environment do you have? (must be supported by positions on application/resume)

Less than one year

One year experience

Two years experience

Three years experience

Four years experience

More than four years experience

How many years wage earning clerical experience do you have in the workforce?

less than 1 year

1 year experience

2 years experience

3 years experience

4 years experience

5 years experience

Do you have experience using Microsoft Office (Excel, PowerPoint, Word, Outlook/E-mail, or Publisher)?

None

Some

Proficient

How many years experience do you have working on a Help Desk?

0-6 months

6 months - 1 year

1 - 2 years

2 - 3 years

3 - 4 years

4 years or more

Do you have experience using Colleague data system?

Yes I have experience using Colleague

No I have no experience using Colleague

Are you a Veteran of the US Armed Forces?

Yes

No

Documents Needed to Apply

Optional Documents

Resume

Transcripts- upload as one single PDF document- MUST BE INCLUDED IF YOU STATED YOU HAD DEGREE

Letter of Recommendation

License/certifications (upload all certificates as one single PDF document)

DD214-Military Discharge