The University of Adelaide

The University of Adelaide

Tech Crew Specialist


Closing soon

(HEO6) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation.

Full time, Continuing position

Tech Crew Technician

We are looking for an enthusiastic individual that is interested in providing IT support services comprising onsite face to face support and teaching technologies to staff and students at the University of Adelaide.

The Tech Crew Technician provides technical support for the University operating environment including operating systems and a variety of both main stream software packages and specialist teaching/research hardware and software across the various campuses and medical facilities at which the University has a presence. The Tech Crew Technician is responsible for identifying and resolving incidents, advising staff and students on technical matters, providing information to the business on issues in the operating environment, and documenting solutions.

This position delivers a high quality client focused service by providing; accurate and timely computing support, considerable problem solving experience and technical advice to the University community and establishing good working relationships with other professionals (e.g. vendors/ specialised IT groups) in investigating and providing resolutions where possible to a range of issues. To be successful in this role you will need the following -

Knowledge and Experience:

  • A team player who actively contributes to their team providing support to other team members to help them get the job done, meet goals or manage projects.
  • Proven experience/knowledge in diagnosing and resolving a broad range of technical problems for desktops, laptops peripheral and mobile devices and associated software applications.
  • Experience in a customer facing service environment and ability to liaise effectively with a diverse range of users.
  • Experience working effectively in a team environment.
  • Excellent organisation skills and the ability to demonstrate practical troubleshooting and problem analysis techniques
  • Actively participates in own professional development and growth.
  • An understanding of IT service standards, SLAs and KPIs
  • Demonstrated ability to promote the organisational values of integrity, respect, collegiality, excellence and discovery, and a commitment to positively comply with the associated behaviour expectations.
  • Qualification/s:

  • An IT related qualification and/or an equivalent combination of relevant experience and/or training.
  • Industry certifications (desirable).
  • Demonstrated skills and knowledge in software application packaging (desirable)
  • Enjoy an outstanding career environment

    The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

    It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

    Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

    We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

    In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

    Learn more at:

    Your division's broader role

    The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

    Learn more at:

    If you have the talent, we'll give you the opportunity. Together, let's make history.

    Click on the ‘Apply Now' button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

    Applications close 11:55pm, 2 weeks.

    The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

    For further information

    For a confidential discussion regarding this position, contact:

    Jodie Wardle End User Computing Lead, Operations, ITDS. E: [email protected]

    You'll find a full position description and/or selection criteria below: (If no links appear, try viewing on another device)

    The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

    Download the Position Description Apply now

    Job details


    Tech Crew Specialist


    The University of Adelaide




    May 01, 2024

    Application deadline

    May 31, 2024

    Job type



    Computer Science,Engineering

    About the employer

    The University of Adelaide (informally Adelaide University) is a public research university located in Adelaide, South Australia. Established in 1874, it is the third-oldest university in Australia. The university's main campus is located on North Terrace in the Adelaide city centre, adjacent to the Art Gallery of South Australia, the South Australian Museum and the State Library of South Australia.

    The university has four campuses, three in South Australia: North Terrace campus in the city, Roseworthy campus at Roseworthy and Waite campus at Urrbrae, and one in Melbourne, Victoria. The university also operates out of other areas such as Thebarton, the National Wine Centre in the Adelaide Park Lands, and in Singapore through the Ngee Ann-Adelaide Education Centre.

    The University of Adelaide is composed of five faculties, with each containing constituent schools. These include the Faculty of Engineering, Computer, and Mathematical Sciences (ECMS), the Faculty of Health and Medical Sciences, the Faculty of Arts, the Faculty of the Professions, and the Faculty of Sciences. It is a member of the Group of Eight and the Association of Commonwealth Universities. The university is also a member of the Sandstone universities, which mostly consist of colonial-era universities within Australia.

    The university is associated with five Nobel laureates, constituting one-third of Australia's total Nobel Laureates, and 110 Rhodes scholars. The university has had a considerable impact on the public life of South Australia, having educated many of the state's leading businesspeople, lawyers, medical professionals and politicians. The university has been associated with many notable achievements and discoveries, such as the discovery and development of penicillin, the development of space exploration, sunscreen, the military tank, Wi-Fi, polymer banknotes and X-ray crystallography, and the study of viticulture and oenology.

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