Swinburne University of Technology

Swinburne University of Technology

Team Leader, Student Engagement and Experience



  • Student Engagement and Leadership role within Swinburne University
  • Full time position at our Hawthorn campus
  • HEW 7 salary + 17% super
  • About the Role The Student Placements team, in collaboration with academics, students, and industry partners, is dedicated to providing high-quality Work Integrated Learning (WIL) opportunities and programs for Swinburne students. The team's goal is to offer a diverse range of WIL opportunities to enhance Swinburne's reputation for employability and position WIL as a significant factor for prospective students when choosing their tertiary education institution.

    Reporting to the Manager of Employer Engagement, the Team Leader of Student Engagement & Experience is responsible for engaging with students regarding key WIL programs like Professional Placements and Internships, as well as overseeing related WIL processes and procedures. The Team Leader also manages relationships with third-party providers to facilitate external WIL opportunities and leads a team of placement officers to deliver placement services for various WIL programs across the university. In addition, a big focus of the Team Leader is to ensures the team's day-to-day operations run smoothly, focusing on timely delivery of high-quality services and fostering a culture of continuous process improvement. The Team Leader will be responsible for fostering collaboration and teamwork to achieve desired outcomes.

    About You To be suitable for this role you will need to have experience in the below key accountabilities:

  • Substantial prior experience in and knowledge of the university sector, including experience with support for students and familiarity with principles / practices of student engagement
  • Demonstrated experience working in WIL, co-operative education or industry-based learning, and familiarity with associated processes, quality and compliance imperatives
  • Demonstrated experience leading and managing a team and achieving outstanding levels of service
  • Highly-developed communication skills, including the ability to collaborate with and gain commitment from diverse internal and external stakeholders
  • Qualifications

  • Undergraduate degree with subsequent relevant knowledge and experience; or an equivalent combination of relevant experience and/or education/training
  • About Swinburne University of Technology Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

    • Every Swinburne learner gets a work experience • Every Swinburne graduate gets a job • Every Swinburne partner gets a tech solution • Swinburne is the prototype of global best practice

    The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

    To Apply Please submit your CV and cover letter addressing your suitability for this position.

    To review the Position Description and to apply, please scroll down to the bottom of the page.

    If you are viewing this advert from an external site, please click ‘apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

    Please Note: Appointment to this position is subject to passing a Working with Children Check.

    If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected].

    Applications Close: Sunday 21st April 2024, 11pm

    Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

    Equity and Diversity Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives. For further information on all our initiatives visit our Equity & Diversity website.

    We welcome and encourage applicants from diverse backgrounds to apply.

    We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

    Aboriginal and Torres Strait Islander Applicants We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

    For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

    Victoria's Commitment to Action: Improving international student employment outcomes As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

    We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant #LI-SW

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    Job details


    Team Leader, Student Engagement and Experience


    Swinburne University of Technology




    April 04, 2024

    Application deadline

    April 21, 2024

    Job type



    Education,Social Science

    About the employer

    Swinburne University of Technology (often simply called Swinburne) is a public research university based in Melbourne, Australia. It was founded in 1908 as the Eastern Suburbs Technical College by George Swinburne in order to serve those without access to further education in Melbourne's eastern suburbs. Its main campus is located in Hawthorn, a suburb of Melbourne which is located 7.5 km from the Melbourne central business district.

    In addition to its main Hawthorn campus, Swinburne has campuses in the Melbourne metropolitan area at Wantirna and Croydon as well as campuses in Sarawak, Malaysia and Sydney.

    In the 2022 QS World University Rankings, Swinburne placed 19th in Australia and moved up 50 places to 321st globally. In the 2020 Student Experience Survey, Swinburne was ranked equal 1st place in Victoria for the ’entire education experience’ for undergraduate students, with an overall satisfaction rate of 80 per cent.

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