DeepL...
is Germany's best-known AI company. We develop neural networks to help people
work with language. With DeepL Translator, we have created the world's best
machine translation system and made it available free of charge to everyone
online. Over the next few years, we aim to make DeepL the world's leading
language technology company. Our goal is to overcome language barriers and bring cultures closer
together.
What distinguishes us from other companies?
DeepL (formerly Linguee) was founded by developers and researchers. We focus
on the development of new, exciting products, which is why we spend a lot of
time actively researching the latest topics. We understand the challenges of
developing new products and try to meet them with an agile and dynamic way of
working. Our work culture is very open because we want our employees to feel
comfortable. In our daily work we use modern technologies - not only to
translate texts, but also to create the world's best dictionaries, and solve
other language problems.
When we tell people about DeepL as an employer, reactions are overwhelmingly
positive. Maybe it's because they have enjoyed our services, or maybe they
just want to get on board with our quest to break down language barriers and
facilitate communication.
What will you be doing at DeepL?
We're looking for a Customer Success Management Team Lead who will lead,
coach, and manage our growing team of Customer Success Managers (CSMs) for
our high touch/ enterprise segment in EMEA. This is a unique and exciting role
to help scale a team through rapid growth. You will be a high-energy
strategic, coach-focused leader responsible for the growth and development of
your team. As Team Lead, you will create, develop, and support a collaborative
and results-driven team culture and environment that allows individuals to
thrive and customers to realize the value of DeepL. Additionally, you will
build strong relationships within the Customer Success organization and cross-
functionally - interfacing regularly with Sales, Marketing, Product and
Engineering, Support, and Finance - to ensure customers' success.
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Your responsibilities
Manage a team of individual CSMs responsible for the customer life cycle
from initial onboarding, to product adoption and engagement, to renewals
Drive the professional growth and development of team members
Participate in the screening and hiring process of new talent
Set the culture, pace, and expectations for your team while aligning with
the broader organizational strategy
Create relationships and collaborate cross-functionally to ensure product
adoption and customer success
Serve as a thought leader, customer advocate, and partner to your
employees and customers
Help refine and standardize processes across the organization to craft the
strategy and playbooks to improve customer outcomes, as well as the
operational efficiency of the team
What we offer
Make an impact! We break down language barriers worldwide and bring
different cultures closer together
Experience the excitement of a rapidly growing scale-up. Over the last
year we doubled in size with employees located across UK, Netherlands,
Germany, Poland, and Japan
We've got your back. We are an experienced, highly committed team with
transparent decision-making processes. We cherish collaboration and
efficiency, but the human approach, trust, empathy, and inclusivity are
just as important
Flexible work arrangements: with office hubs in Cologne, Berlin, London,
and Amsterdam, you choose where and how you work. We offer fully
remote work from UK/DE/NL/PL, no strings attached, no 'to be reviewed'-
DeepL is a remote-positive company now and forever
Regular innovative team-building events – internationally, as well as
whole company events
The opportunity to shape a product experience for an unlimited
market with a diverse customer base (international customers, from start-
ups to large corporations)
Hack- Fridays – Every month we have a dedicated, interruption-free
day on a company-wide scale to work on a project of your choice. Whatever
it might be, if it means something to you, this is your day to do it
Stay healthy – We offer a private health and travel insurance that
comes with a bonus you can spend on vision, dental or any other needs
With our people-centric approach, we value Life-Domain Balance and mental
well-being! Therefore, we offer 30 days of holiday and provide a
mental well- being app with access to psychologists, group sessions,
and self-guided learning tools
Annual education budget to advance your skills with courses &
qualifications of your choice
About you
Proven management experience with a team of at least 5 team members
Significant operational experience in the enterprise segment as a CSM or
AM
Proven track record of leading and building teams of individuals that
consistently meet and exceed established goals
Strong empathy for customers and passion for revenue and growth
Able to attract and retain talent, committed to growing and developing
internal talent
Excellent communication skills across mediums (verbal, written,
presentation) and stakeholder groups (employees, execs, customers,
prospects). Outstanding listening skills are an absolute must
Strong project management and business process development skills
Strategic thinker with a knack for using the appropriate combination of
data and judgment to guide decision-making
Enthusiastic and creative leader who is hungry to grow and learn and
inspires a similar mindset in others
Experience working with Salesforce preferred
Ability to use DeepL and learn more about DeepL as part of the role
