Application closing date
£28,759 - £32,982 per annum - Grade 5
The University of Plymouth, a leading University in the South West, is seeking to recruit a skilled Support Analyst to work as part of the Technology and Information Services (TIS) – Customer Service Centre (CSC) team.
TIS has an ambitious vision of becoming a leader in its field within the HE sector, and is keen for people who are passionate, innovative and driven to deliver the best to be part of the team. The vision includes a substantial move to Cloud based services and utilising the full suite of functions this provides.
You will be providing IT support to staff and students primarily using the University's Windows PC centrally managed desktop fleet in an enterprise environment. You will work in a dynamic and responsive team and assist in maintaining and developing our key IT services.
You will be an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high attention to detail. The role requires the ability to self-prioritise and work independently to productively manage high volume workloads.
You should be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential. You will have demonstrable 1st and 2nd line experience of supporting a diverse customer base using Windows 10 and core products such as Microsoft Office 365 in an enterprise environment.
You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.
This role will require an Enhanced Disclosure and Barring Service Check plus a Children's Barred List and Adults Barred List check.
There is an essential requirement within this role that you will be required to travel to and work at different University sites and/or other business locations that may not be easily accessible by public transport. Please refer to the job description for further information.
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role then please contact Karen Rowe by email at [email protected]
Interviews are likely to take place week commencing Monday 1st April 2024 and you will be notified if you have been shortlisted or not.
This is a full-time position working 37 hours per week on a fixed-term basis until 1st July 2025 due to absence.
Flexible working options including job share will be considered.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A summary of our comprehensive benefits can be viewed here.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.
University of Plymouth
February 13, 2024
March 03, 2024
Computer Science,Business and Economics,Education
About the employer
The University of Plymouth is a public university that was established in 1862 as a polytechnic institute. The institute gained the status of a university in 1992 and is also the first contemporary university to start a private medical and dental school. It is affiliated to ACU, EUA, CHUC, and Universities UK. The university has academic collaborations with several renowned institutes including GSM London, Highlands College, Weymouth College, Strode College, City of Bristol College, and Exeter College.
Notably, the main campus of the university dwells at the center of Plymouth. It includes academic buildings, libraries, laboratories, and student residence halls. The main campus is home to the Faculty of Arts, Humanities and Business, Faculty of Science and Engineering, and the Faculty of Health, as well as the University of Plymouth Students’ Union. The North Plymouth campus hosts the School of Medicine, School of Dentistry, and School of Biomedical and Healthcare Sciences. The Roland Levinsky Building, a 9-story structure, houses a public art gallery, digital media suites, and three performance rehearsal studios.
The Charles Seale-Hayne Library with 24x7 accessibility houses more than 350,000 books, e-books, journals, and additional resources for research, learning, and teaching. The primary mode of transport in the campus involves cars and two-wheelers. Also, the nearest railway station is just a few minutes’ walk from the campus.
The academic structure of the university is organized into faculties, each of which comprises a number of schools that offer undergraduate, postgraduate, and doctoral-level degree programs in various disciplines. The Faculty of Arts, Humanities, and business offer degrees in English, art history, architecture, fine art, photography, media arts, dance, theatre, and music. Plymouth Business School is part of the University of Plymouth's Faculty of Arts, Humanities, and the School offers undergraduate and postgraduate (masters) degrees, is research active, and works in partnership with industry and organizations across the world. The Faculty of Health comprises the former University of Plymouth Faculty of Health and Human Sciences and Faculty of Medicine and Dentistry and offers degree programs in social work, and medical sciences. The Science and Engineering Faculty offers degrees in mathematics, computing, environmental sciences, and also professional diving.
The University of Plymouth is a three-time winner of the Queen's Anniversary Prize for Higher and Further Education, most recently in 2019 for marine microplastic pollution research. The university has over 19000 students and 2,500 staff members. The student population of the university comprises of 3,000 international students from 100 countries. In addition to that Over 4,500 students per year benefit from placements and work-based learning.
The university has many distinguished alumni who are leaders and have received awards in their fields. The alumni list of the university includes Sebastian Clover (the youngest sailor to cross the Atlantic Ocean), Monty Halls (A Wildlife Presenter at BBC), Jane Wilson-Howarth (Physician and a Travel-Writer), Mandy Chessell (Computer Scientist), Clare Nasir (Meteorologist), Darren Jones (MP for Bristol North West), and Jaka Aryadipa Singgih (Indonesian Politician and Entrepreneur).