Posting Details

First Section

Position Title Student Worker - Learning and Event Technologies Technician (Fall/Spring)

Position Approval Date 04/04/2023 Is this position budgeted? Is this position an essential position? No About Susquehanna

As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna's unique Global Opportunities program. Susquehanna University's 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https: // www. susqu.edu.

Position Summary

Job Summary

The Office of Information Technology works hard to make sure that campus technology works smoothly for everyone-from students and faculty to alumni and visitors.Our dedication to technological advances, computer protection and information management make it possible for the university to run efficiently.

The Learning and Event Technologies Student Technician reports to the Learning and Event Technology Specialists. This position aids the Learning and Event Technologies team by providing audio, visual, and technical assistance for classrooms and on-campus events. Occasionally, you will aid in supporting, troubleshooting, and finding solutions for classrooms, venue spaces, and other technology-enabled spaces around campus.

Specific Responsibilities

Provide positive customer experience for technology support for Learning and Event activities on campus.

Assist the Learning and Event Technologies team in providing classroom and event technical support, including audio, video, lighting and rigging support for events; operating sound and light boards; and setup, troubleshooting, and teardown of equipment.

Setup, operate, troubleshoot and teardown sound, video and lighting equipment for events without professional staff assistance.

Assist in maintaining inventory of parts and equipment and perform routine checks related to learning and event spaces.

Cover the classroom phone in the evenings, troubleshoot classroom technology issues in classroom spaces, aid professors, and guide them through solutions as needed without professional staff assistance.

Maintain knowledge of hardware, software, diagnostic tools, and computer applications to support learning and event spaces.

Seek out and attend trainings with the Learning and Event Technology Specialists to increase knowledge of learning and event spaces.

Use multiple resources (i.e., technical books and manuals, Internet web sites) to resolve problems.

Train and support fellow student staff to enable them to execute the technical elements of various events and classroom support, if applicable.

Aid in special projects as deemed relevant and be available as needed for technical and other support during critical periods.

Provide back-up support to other members of the team in case of absence or work overload.

Provide back-up support/assist with tasks for other teams in the Information Technology department as needed.

Perform other related duties as assigned.

The Learning and Event Technologies Student Technician are expected to respect IT security and confidentiality requirements.

Location On SU campus in the IT department

Available hours: This position requires the ability to work flexible hours around your class schedule, primarily evening and weekend hours

Required Qualifications

Knowledge, Skills, Abilities

Willingness and ability to learn

Have attention to detail

Possess organizational skills

Punctual and reliable

Able to exhibit good interpersonal communication skills, including written and verbal communications

Customer service skills are required

Proficient in Microsoft Office applications, plus the ability to learn additional software as needed.

Ability to adapt to change quickly, maintain composure under pressure, and work with a wide range of audiences are required.

Education Susquehanna University Student.

Experience No experience is required. Will sponsor a work visa and accepts OPT/CPT

Physical Demand

Work is performed on campus. Position requires primarily on-location work setting up equipment which requires physical mobility, occasionally climbing into fly space over stage and auditorium; moving staging, lighting, and sound equipment; and climbing stairs and ladders. Ability to talk and to hear instruction. Requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach, as well as the occasional sitting, walking, stooping, crouching, and bending. Position requires the ability to move about the campus. Position requires the ability to occasionally lift 50+ pounds.

Preferred Qualifications

Experience in audio recording, live sound engineering, theatre lighting, theatre studies, music and/or customer service is preferred.

Special Instructions to the Applicant

Selected candidates will be interviewed by a member of the Learning and Event Technologies team in person and on campus. Arrangements for a ZOOM interview can be made upon request.

Benefits Eligible No Number of Months 9 months Additional Work Schedule Details? Hours per week during the academic year (39 wks) 15 Hours per week during the summer (13 wks) Status Temporary Posting Date 04/04/2023 Closing Date 05/27/2023 Open Until Filled No Anticipated Start Date Posting Number AH00919

Posting Specific Questions

Required fields are indicated with an asterisk ().

Are you a current SU student?

Yes

No

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

Other Additional Documents