University of Melbourne

University of Melbourne

Student Wellbeing Officer



Student Wellbeing Officer

Job no: 0062503 Location: Parkville Role type: Full-time; Continuing Faculty: Arts Salary: UOM 6 – $96,459– $104,413 p.a. plus 17% super

  • Provide wellbeing support to a wide range of students to enhance student welfare
  • Support in complex cases and the Early Alert program, as well as overseeing the Academic Integrity Program within the Faculty of Arts
  • Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!
  • About the Role We are seeking a dedicated Student Wellbeing Officer to join the Faculty of Arts!

    The role, based in the Faculty of Arts' Academic Support Office (ASO), plays a crucial part in providing student support, particularly in managing complex cases, contributing to the Academic Integrity process, and enhancing student wellbeing.

    The incumbent will work closely with the Manager of Student Wellbeing and maintain a strong awareness of university policies to develop strategies that benefit student welfare and success, with a focus on inclusivity and diversity.

    You will:

  • Contribute to the coordination, administration and delivery of all aspects of the academic integrity process across undergraduate, graduate and research higher degree cohorts
  • Prepare complex student cases for review by the Director, BA and Director, Graduate School, ensure communication of outcomes and follow up actions
  • Undertake outreach and provide support to Arts students to encourage engagement and success in their studies
  • Be a point of contact for academic staff seeking to refer students to support services
  • Contribute to the effective communication and collaborative working relationships with Faculty Academic Support staff, academic staff and students
  • Contribute to the development and implementation of processes that enhance support to our complex cohort of Arts students
  • Who We Are Looking For This is a fantastic opportunity to showcase your excellent interpersonal and communication skills for building relationships with diverse stakeholders, along with the ability to handle interactions with sensitivity, discretion, and confidentiality.

    You will be able to maintain a high level of awareness of university policies and procedures, issues and activities relevant to your role, and contribute to the development of strategies and systems that will enhance student wellbeing.

    While not essential, previous experience within the tertiary environment, in a student facing role will be highly regarded.

    You will also have:

  • Completion of a relevant tertiary qualification and significant relevant experience, or a combination of relevant work experience and/or education/training
  • Excellent interpersonal and verbal communication skills with the ability to effectively build and enhance relationships with internal and external stakeholders
  • Strong organisational, attention to detail and project management skills to ensure the effective prioritisation, management and completion of tasks within agreed deadlines
  • Demonstrated ability to exercise independent and informed judgement in problem- solving
  • Demonstrated use of initiative and responsiveness in managing tasks and ensuring organizational objectives are achieved
  • Ability to exercise sensitivity, discretion, and confidentiality in interactions with students and academic and professional staff at all levels
  • For further information regarding responsibilities and requirements, please refer to the attached PD.

    This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your New Team – The Faculty of Arts, Academic Support Office (ASO) Located in the Faculty of Arts, the Academic Support Office (ASO) supports the development, delivery and quality assurance of teaching and learning activities. The ASO manages essential functions in the following key areas: selection, scholarships, undergraduate, graduate coursework and graduate research programs, student enrichment and eTeaching and eResearch.

    What We Offer You! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

    About the University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be Yourself The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • The responses against the Selection Criteria^ (found in the Position Description)
  • ^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to https://

    If you have any questions regarding the recruitment process, please feel free to contact Ana via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    If you have any particular questions regarding the job please follow the details listed on the Position Description.

    Applications close: 27 MAY 2024 11:55 PM Australian Eastern Standard Time (AEST)

    Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.

    Position Description:Student Wellbeing OfficerPD.pdf

    Advertised: 13 May 2024 12:05 AM AUS Eastern Standard Time

    Applications close: 27 May 2024 11:55 PM AUS Eastern Standard Time

    Job details


    Student Wellbeing Officer


    University of Melbourne




    May 13, 2024

    Application deadline

    May 27, 2024

    Job type



    Arts and Culture,Education,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

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