University of Bath

University of Bath

Student Support Advisor (CC11689)

Job title Student Support Advisor

Department Student Support and Safeguarding

Salary Starting from £29,605, rising to £36,024 pro rata

Grade Grade 6

Contract Type Part Time, Open Ended

Placed on Monday 13 May 2024

Closing date Monday 27 May 2024

Interview date Wednesday 19 June 2024

Reference CC11689

Special Conditions A DBS check is required for this position, A variable shift pattern, working 5 days out of 7, Lone working, Please see job description for all special conditions.

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Student Support & Safeguarding is looking for an experienced professional to be a part of a multi-disciplinary team that provides the initial point of assessment, triage, and referral of students into specialist support, as well as helping to build students' own resilience by giving guidance and advice towards managing and maintaining their own good mental health and wellbeing.

You will

  • have experience of delivering pastoral support and providing welfare/wellbeing advice, including working to assess needs, levels of risk and triaging to appropriate support.
  • have excellent customer service skills, with experience of working in a busy frontline environment.
  • be confident in working with distress and dealing with sensitive themes.
  • be able to deal calmly with multiple competing priorities
  • Your organisational skills will be highly effective, with a demonstrable commitment towards collaborative team working across multi-disciplinary professional boundaries.

    Further information

    This is a part-time role working 29.2 hours (0.8 fte) over 4 days. It includes regular working at weekends and bank holidays (pro-rata for part- time staff).

    The department offers hybrid working, however the exact number of days on campus each week may need to alter in relation to student demand through the year. The student-facing nature of this role and the requirement to provide a face-to-face service means that your days working on campus will need to be agreed and committed to as part of your team's overall operational planning. The department supports flexible working requests and encourages these to be explored through the recruitment process.

    A DBS check will be required for this role.

    For an informal discussion about the role please contact Maia Thorne ([email protected]) or Steven Lawrence ([email protected]).

    What we can offer you:
  • a very generous employer contributory pension scheme
  • generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
  • we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
  • an excellent reward package that recognises the talents of our diverse workforce
  • a wide range of personal and professional development opportunities
  • a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.
  • Find out more about our benefits.

    We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

    We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

    Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

    Further details:
  • Job Description & Person Specification

  • Terms and Conditions of Employment

  • We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.

    Job details


    Student Support Advisor (CC11689)


    University of Bath


    United Kingdom


    May 13, 2024

    Application deadline

    May 27, 2024

    Job type




    About the employer

    Situated in Bath, Somerset, United Kingdom, University of Bath is a public university that received its royal charter in 1966. The University of Bath has been consistently ranked amongst the top universities in the UK and is known for its expertise in research and teaching. In 2004, the university launched the SET squared Partnership with the universities of Bristol, Southampton, and Surrey. This is the largest partnership ever, comprises of a combined staff of 6,400 researchers, and has a research budget of £266 million.

    The university is known for its four faculties: management, science, humanities and social science, and engineering and design. The university has been recognized for its excellence in research facilities and according to the 2014 Research Excellence Framework (REF), 87 percent of the university's research has been defined as world-leading. Notably, the university's research into child poverty and support for vulnerable people won a Queen's Anniversary Prize in 2011. The university's research grants and contracts portfolio is worth around £150 million.

    The university constantly finishes at the top of student satisfaction rankings and excelling in Chemical Engineering, Mechanical Engineering, and Psychology. It was also awarded Gold in the Teaching Excellence Framework. Because of its high-quality teaching, Bath's graduates are highly sought after by the UK's top employers.

    In 2004, Bath University invested in creating a sports training village, which has emerged as one of the best training centers for athletes in Europe. In 2013, the University became a founder member of GW4, an alliance of universities sharing intellectual and physical resources. Also, in the same year, the university opened a block of 75 flats for students living on campus. In 2012, the university began a three-year campus improvement project to improvise and expand student accommodation, teaching space, and a £10million arts centre. The university has invested over £450 million on its campus over the last decade.

    In 2015, the university inaugurated a specialized area for arts, education, and events. The University of Bath has a well-built infrastructure with all the essential facilities and amenities a student will require. The university gives equal focus on sports and offers one of the best sports facilities in the UK. The university-based athletes won six medals in the 2016 Rio Olympics.

    Almost one-fourth of the students enrolled are from outside the UK, so, the university offers a perfect internationally diverse experience. Airbus, World Bank, Nike, Ford, and Rolls Royce are some of the industry leaders, which collaborate with the university.

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