University of Hertfordshire

University of Hertfordshire

Student Success Officer

United Kingdom

Closing soon

Post Title: Student Success Officer

SBU/Department Office of the Vice-Chancellor / Widening Access and Student Success

FTE: 1fte

Duration of Contract: Permanent

Salary: UH6 £31,396 to £33,966 pro rata per annum, with potential to progress to £37,099 pro rata, per annum, by annual increments on achieving designated skills and experience

Annual Leave : 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: De Havilland Campus, Hatfield

We particularly encourage applications from Black, Asian and Minority Ethnic candidates to tackle staff under-representation where it exists and better reflect our diverse student cohort.

We are seeking to appoint a Student Success Officer to join the University's Widening Access and Student Success (WASS) team, which is passionate about empowering student success, challenging inequalities and transforming lives.

WASS is a friendly and forward-thinking team, comprised of four sub-teams. Data and Evaluation which supports the delivery of our Access and Participation Evaluation Strategy and drives our ‘What Works' approach to access and participation; Widening Access and Uni Connect which support pupil aspiration and attainment through their outreach work in targeted primary and secondary schools across Hertfordshire; and Student Success which works collaboratively with colleagues across the University to close gaps in student outcomes by addressing the barriers that contribute to lower rates of attainment, continuation, and progression for under-represented groups.

Main duties and responsibilities

As a Student Success Officer working in the Student Success team, you will play a pivotal role in the delivery of the Student Success portfolio of work which supports students from disadvantaged and under-represented groups to be successful in higher education. The role includes delivering tailored support to one or more of our target student groups (which include Independent (Estranged) and Care Leaver students) and ensuring an evidence-informed, student-focused approach to all aspects of our work.

Skills and experience required

We are seeking a compassionate and motivated individual with a commitment to improving student outcomes through inclusive and personalised student support, capable of working both independently and collaboratively. You will have highly effective communication skills, with excellent organisational and administrative skills. You will also be a capable and confident user of information technology, including MS Office.

Qualification required

You will hold a minimum of a degree (or equivalent level 6 qualification) or higher, or significant relevant proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.



This post is exempt under the Rehabilitation of Offenders Act 1974 as amended. The University requires that the successful applicant who is offered employment will be subject to a criminal record check from the Disclosure Barring Service before the appointment is confirmed. An Enhanced Disclosure will be required and this will include details of cautions, reprimands or final warnings, as well as convictions. The University of Hertfordshire complies with the ‘Code of Practice for Registered Persons and other recipients of Disclosure Information'.

Overseas applicants and UK applicants who have lived abroad

Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a ‘Certificate of Good Character/Conduct' from each of those countries.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries : Informal discussions about the role are welcomed. To arrange, please contact Ellen Engstrom via [email protected]

Closing date: 10 December 2023

Interview date: TBC

Reference Number: 055775

Date advert placed: 17 November 2023

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

Job details


Student Success Officer


University of Hertfordshire


United Kingdom


November 18, 2023

Application deadline

December 10, 2023

Job type



Education,Social Science

About the employer

Formerly recognized as Hatfield Technical College, University of Hertfordshire is a public university which was established in the year 1952. This university primarily developed its roots in aeronautical engineering. In the year 1961, it was given the status of a regional college by the Ministry of Education. The British Government granted this college the university status in the year 1992. The university has multiple research centres in various fields including health and human sciences, arts and humanities and science and technology.

The University of Hertfordshire has two campuses, namely De Havilland and College Lane, which are spread across sprawling premises. The campuses offer on-campus accommodation to the students and are equipped with many first-class facilities such as a gym, central hub and social spaces. They also have sports facilities, including a pool and a climbing wall. De Haville Campus opened in the year 2005 and is provided with a computer centre, library and resource centre. Both the campuses are accessible by bus and trains. The university offers bus services to the students called Uno. Uno provides safe rides to the students and staff members at a discounted rate. The university has many educational spots, including a creative art gallery, biology lab, aerospace lab, simulation wards, observatory and a law building.

This university offers placement opportunities in many areas such as business, creative arts, physics, maths and law. According to the Complete University Guide 2015, it has the lowest rate of 'student relevant' crimes. The Trident Media Radio is the campus radio operated by the students. This university has a plethora of partners. Some of them are McGill University Canada, University of Okhalama and James Cook University. The university has developed many notable alumni that are doing successfully in their fields. Tony Banham is the Founder of Hong Kong War Diary Project. Helen Lederer is a famous actress and comedian. Minister of International Trade and Industry of Malaysia, Darell Leikin graduated from the University of Hertfordshire. Chris Gubbey is Auto Executive for General Motors. Upen Patel is an acclaimed film actor and a model. BBC presenter, Kate Bellingham is a renowned alumnus of this university. In addition, it has also produced many eminent sports personalities such as Ajaz Akhtar, who is a British cricketer and Noah Cato, who is a rugby union player.

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