Overview:

  • Full-time, Continuing position

  • Salary Level HEW 5 + 17% Superannuation

  • Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

  • About the role

    As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT's Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

    To be successful in this position, you will have:

  • Excellent communication skills and the ability to liaise with a variety of stakeholders

  • Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service

  • Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders

  • Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment

  • Sound decision-making skills and judgement with a solution focus

  • Contribute to continuous improvement initiatives and new ways of thinking and working

  • Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

    About the Group

    The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

    Our objectives are to:

  • Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

  • Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.

  • To Apply

    Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.

    For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email [email protected].

    Position Description – Student Service Officer

    Please note, if you are viewing this advert from an external site, please click ‘apply' and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

    Applications Close:

    10 Apr 2024 11.59 pm

    RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

    At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.

    We are a Circle Back Initiative Employer – we commit to respond to every applicant.

    Job details

    Title

    Student Service Officer

    Employer

    Royal Melbourne Institute of Technology

    Location

    Australia

    Published

    March 26, 2024

    Application deadline

    April 10, 2024

    Job type

    Administration/Managerment

    Field

    Education,Social Science

    About the employer

    The Royal Melbourne Institute of Technology usually known as RMIT University is a research university established in Melbourne, Australia. The university has got a huge campus and has international recognition for providing brilliant vocational and professional education, applied research and other things. Francis Ormond laid the foundation for the university in 1887. It initially began as a night school where courses related to technology, art, and science were offered to students. The university was granted the title of the public university in 1992.
    RMIT University enrols almost 87,000 students every year, including 34,347 international onshore and offshore students. University also earns $54.1 million through their research income.

    The university holds 11th rank in the whole world in the field of art and design subjects. The main campus of RMIT University is in the centre of Melbourne city and has got huge heritage value as the campus is located in the oldest section of the city. Other two campuses of the university in Australia are Bundoora Campus and Brunswick Campus. It also has two regional sites and two campuses in Vietnam and a centre in Spain. Since then the campus has developed to 87 buildings.

    The unique feature of RMIT University is that there are no boundary walls and the whole of the university is spread along with the six city blocks covering a huge area of about 720,000 sqm.

    The strength of the alumni community of RMIT University is more than 437,000 graduates who are currently working across 130 countries. Some of the well-known alumni of the university are Jim Stynes, famous charity worker; James Wan, movie director and writer; Lydia Lassila, Australian winter Olympic gold medalist; Charles Billich, famous Australian artist and Australian animator Felix Colgrave.

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