Application closing date
The starting salary will be from £26,444 up to £29,605 pro rata per annum on Grade D, depending on qualifications and experience.
Generous holiday allowances, flexible working (within requirements of frontline rota), pension scheme.
Admin, Professional, Managerial
Student Information Desk Advisor
Education and Academic Services
We are currently recruiting for the following positions on our Exeter campuses:
The standard hours for this post are 0.8 FTE (29.2 per week), 7.3 hours per day, working 4 days per week (suggested Mon, Wed, Thurs, Fri). Please note some Saturday working will be required on a rota basis (term time only) with a day off in lieu provided where Saturdays are worked.
This role offers the opportunity for hybrid working – some time on campus and some from home on a rota basis.
As an essential frontline service, the Student Information Desk prioritises on campus working and you will be asked initially to work fully on campus for the first 2 – 3 months depeding on progress to ensure in-person training and support handling a broad range of enquiries. Trained SID advisors then work in a hybrid fashion on a rota basis: (example: 3 days on campus, 2 at home subject to service needs).
Summary of the role
The post offers an exciting opportunity for highly-motivated individuals with a keen interest in providing excellent customer service to students in all matters relating to non-academic support at all levels. We are looking for individuals who can work towards continuously improving the student and academic experience across the student life cycle.
We are looking for someone with excellent customer service, IT and communication skills (in person, via telephone and via written enquiry), as well as someone who is capable of using an enquiry management system. You have will excellent attention to detail and experience of working collaboratively in a team to deliver multiple objectives and high service standards.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and 47% is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
We offer some fantastic benefits including:
Please contact Kenny Budd: [email protected]
Student Information Desk Advisor
University of Exeter
November 16, 2023
November 30, 2023
About the employer
The University of Exeter is a public university that focuses on research. It was established in the year 1955. In 1851, it was first formed as Schools of Science and Art. In 1900, its name was then changed to the Royal Albert Memorial College which later converted into a university college of the southwest in the year 1922. And finally, it received its authorization in 1955 as the University of Exeter.
The university is a part of the Russell Group which contains the top research-intensive universities of United Kingdom and has a total of 3 campuses. Out of all 3, Streatham is the largest campus by area as it contains most of the university's executive buildings.
Also, it is considered as one of the most beautiful buildings in the nation. Moreover, the Penryn campus is associated with Falmouth University as per a combined initiative.
The University has more than 25,263 student population who are coming from over 130 different nations. The university organizes its educational and administrative departments into 6 scholastic colleges. There are many research centres and institutes inside the campus. There are more than 200 student societies including creative writing, theatre club, Socialist Students societies, Poker Society and Conservative Future society. The university maintains an athletic union which is responsible for organizing and administrating all the sports activities fairly and actively. The union governs more than 50 sports clubs which have around 5,000 students.
The university has a great alumni base and actively connects with more than 125,000 alumni in 183 countries across the world. The graduates have been working in different fields. From globally known business leaders and lawyers to inspiring leaders and teachers to highly praised members of the press and artists, this university has proudly touched the lives of its alumni. Some of the much-known alumni of the university are J.K. Rowling (author- famous for Harry Potter series), Ameenah Gurib (Mauritius's 6th President) and Abdullah Gül (Turkey's 11th President).