Job details
Job reference
R44316
Date posted
14/09/2023
Application closing date
05/10/2023
Location
Exeter (Hybrid)
Salary
The starting salary will be from £26,444 up to £29,605 on Grade D, depending on qualifications and experience.
Package
Generous holiday allowances, flexible working (within requirements of frontline rota), pension scheme.
Contractual hours
36.5
Basis
Full-time
Job category/type
Admin, Professional, Managerial
Attachments
R44316 JD.pdf
Job description
Education and Academic Services
We are currently recruiting for the following positions, available immediately, on our Exeter campuses:
Interviews will be conducted in-person on Exeter's Streatham campus, on date to be confirmed.
These roles offer the opportunity for hybrid working – some time on campus and some from home on a rota basis. As an essential frontline service, the Student Information Desk prioritises on campus working and you will be asked initially to work fully on campus for the first few months while training is completed. Trained SID advisors then work in a hybrid fashion on a rota basis: (example 3 days on campus, 2 at home, subject to service needs).
Summary of the role
The posts offer an exciting opportunity for highly-motivated individuals with a keen interest in providing excellent customer service to students in all matters relating to non-academic support at all levels. We are looking for individuals who can work towards continuously improving the student and academic experience across the student life cycle.
We are looking for someone with excellent customer service, IT and communication skills (in person, via telephone and via written enquiry), as well as someone who is capable of using an enquiry management system. You have will excellent attention to detail and experience of working collaboratively in a team to deliver multiple objectives and high service standards.
Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).
Our research income in recent years means we're the fastest growing UK Research University with some of the world's most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world- leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature
Our Equality, Diversity and Inclusion Commitment
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.
Benefits
We offer some fantastic benefits including:
Further information
Please contact Roxanne Grimmett, [email protected]
Job details
Title
Student Information Desk Advisor
Employer
University of Exeter
Location
United Kingdom
Published
September 15, 2023
Application deadline
October 05, 2023
Job type
Administration/Managerment
Field
N/A
About the employer
The University of Exeter is a public university that focuses on research. It was established in the year 1955. In 1851, it was first formed as Schools of Science and Art. In 1900, its name was then changed to the Royal Albert Memorial College which later converted into a university college of the southwest in the year 1922. And finally, it received its authorization in 1955 as the University of Exeter.
The university is a part of the Russell Group which contains the top research-intensive universities of United Kingdom and has a total of 3 campuses. Out of all 3, Streatham is the largest campus by area as it contains most of the university's executive buildings.
Also, it is considered as one of the most beautiful buildings in the nation. Moreover, the Penryn campus is associated with Falmouth University as per a combined initiative.
The University has more than 25,263 student population who are coming from over 130 different nations. The university organizes its educational and administrative departments into 6 scholastic colleges. There are many research centres and institutes inside the campus. There are more than 200 student societies including creative writing, theatre club, Socialist Students societies, Poker Society and Conservative Future society. The university maintains an athletic union which is responsible for organizing and administrating all the sports activities fairly and actively. The union governs more than 50 sports clubs which have around 5,000 students.
The university has a great alumni base and actively connects with more than 125,000 alumni in 183 countries across the world. The graduates have been working in different fields. From globally known business leaders and lawyers to inspiring leaders and teachers to highly praised members of the press and artists, this university has proudly touched the lives of its alumni. Some of the much-known alumni of the university are J.K. Rowling (author- famous for Harry Potter series), Ameenah Gurib (Mauritius's 6th President) and Abdullah Gül (Turkey's 11th President).