Sr. Advance Diagnostics Engineer

Position Overview

This position will provide comprehensive engineering support to Proterra Powered's Service Operations Manager and other team members. This position's emphasis will be on utilizing computer modeling and graphical programs to solve complex problems from electric vehicle, battery system, and charger data streams. Senior Proterra Diagnostics Engineers comprehend system level function and interaction of the vehicle between the electrical, mechanical, fluids, and thermal components. Successful individuals for this role have a deep understanding of the electrical engineering discipline and can connect real world application of designs with electrical theory, a high functioning level of processing abstract concepts is also important for success. For this role, having experience with scripting is considered a plus and would allow for generation of scripts to analyze data and provide insight into failure trends as well as the possibility of developing prognostics to allow for scheduled repairs of failing components. This position will report to the Service Operations Manager and collaborate with other Customer Service team members located at our Greer, SC office.

About the Role – You Will:

  • Spend time training and understanding on the Proterra Powered products by attending formal training classes from the Proterra Training Department, formal and informal on-the-job training from senior engineers and attending customer site (travel) and in-office training as required to understand the systems on board Proterra Powered products.
  • Work with all Design Engineering departments to drive improvements and change by providing input during design reviews to facilitate product improvement and lessons learned from newly discovered failure modes and submitting solutions for problems and create engineering change requests.
  • Learn and Diagnose Failures on Electrical Vehicles and Charging Systems by dataloggers transmitting live data streams of vehicle parameters allows for remote diagnostics of failures, additionally the use of Proterra custom software is used for reviewing and analyzing data.
  • Graphically interpret recorded data and remotely diagnose faulty systems.
  • Root cause of failure requires interpretation of the data analysis coupled with the contextual information associated with the application.
  • Work with Proterra Powered field technicians and customers to maintain vehicle availability by providing advanced technical support.
  • Technicians at customer sites escalate difficult issues that need to be troubleshot and have lessons learned fed back into the diagnostics.
  • Customers also escalate challenging issues that are not readily diagnosable using existing diagnostic information available to the user.
  • Design special tools as needed.
  • Examples include temporary test setups, off-vehicle charging/discharging setups, etc.
  • Create documentation to convert tribal knowledge learned from data analysis into effective information to better characterize failure modes.
  • Other duties as assigned by management.
  • About Our Group

  • As strategic partners, the Diagnostic Engineering team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
  • We strive to provide the highest-level service and support to our clients each day.
  • We work collaboratively to build strong relationships with our clients, partners, and own team.
  • We treat each other with respect, and always try to have a little fun every day!
  • This position will be part of the Greer based Diagnostic Engineering team that supports Proterra Powered's Field Service Team and Customers.
  • You will report to the Service Operations Manager and collaborate with other Customer Service team members located at our Greer, SC office.
  • About You

  • Safety first mindset.
  • Self-starter with the ability to adapt interpersonal styles and techniques to influence all levels of the organization.
  • Customer-focused attitude, with high level of professionalism and discretion.
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
  • Detail-oriented, resourceful, diligent and drives projects to 100% completion.
  • Strong time management and organizational skills.
  • Sound judgment and problem-solving skills.
  • Excellent English written and verbal communication skills.
  • Your Experience Includes

  • Bachelor's Degree (Electrical Engineering preferred)
  • 3-5 years of experience required.
  • Understanding of physics concepts and the ability to relate to real world scenarios.
  • Capable with hands-on diagnosing and repair of equipment
  • Proficient in using electrical and mechanical measurement devices.
  • Ability to graphically interpret data behind problematic systems and remotely recommend next steps for repair.
  • Advanced understanding of concepts and mathematics behind fundamental circuit analysis
  • Ability to read and generate schematics.
  • Proficient in Microsoft Office Applications.
  • Transit, heavy vehicle, or other transferable experience not required but preferred.
  • Experience with hybrid or electric vehicles, not required but preferred.
  • Programming experience
  • CAD Design Experience (Solidworks or CATIA preferred)
  • Location: Greer, SC or Remote

    Travel: 0-10%

    Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

    Job details


    Sr. Advance Diagnostics Engineer




    United States


    June 11, 2024

    Application deadline

    February 17, 2024

    Job type




    About the employer

    As major cities convert to 100% electric fleets, Proterra vehicles have become the most popular electric buses on the road in North America. With more than 10 years of experience delivering heavy-duty electric transit vehicles, Proterra has sold 1,300+ buses to 135+ transit agencies across 43 U.S. states and Canadian provinces.

    To provide operators with a comprehensive set of products to deploy and scale their EV fleets, Proterra also offers a turn-key approach to delivering the complete energy ecosystem for commercial electric vehicles. In addition to high-power charging systems, Proterra Energy fleet solutions include charging infrastructure design, build, financing, operations, maintenance, and energy optimization.


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