Fisker

Fisker

Specialist, Owner Engagement

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

As an Owner Engagement Specialist you will be a communication gateway member to FISKER owners and act as a Product and Brand Specialist. The chosen candidate must be capable of effectively communicate with current FISKER owners through our CRM platform. You have strong Social Media acumen and Case Management communication skills to help assist and resolve technical issues. You will be responsible for supporting an engaging owner relations experience and leaving a positive impression of the FISKER brand. You will be a key contributor to delivering a world-class owner experience by leveraging our FISKER Owner Relationship Communication Journey.

If you are multi-lingual and enjoy contributing your ideas, thrive in a fast- paced work environment, and want to join an unbeatable team, then FISKER would like to hear from you!

Position is based in Vestby, Norway.

Responsibilities

  • Provide daily support to current FISKER clients through Salesforce to support inbound omni channels that include social media, email, phone, web-based, and phone contacts.

  • Support and be a contributing member of Fisker Owner Relationship. Provide technical support for owner issues and direct to the appropriate department

  • Respond to all owner inquiries in a timely and professional manner through all inbound channels

  • Based on business needs, to support Fisker events on-site to ensure excellence in owner engagement. Engage with owners and provide support with technical issues as required

  • Develop best practices, feedback loops, and process improvements

  • Troubleshoot and resolve owner issues to achieve excellent owner satisfaction

  • Ensure excellence in owner satisfaction of attendees at event, as demonstrated from qualitative and quantitative measures

  • Create post-event recap and provide to key stakeholders and executives within the organization

  • Basic Qualifications / Knowledge / Experience

  • Minimum 2 years of experience in customer relations, preferably at an automotive OEM

  • Excellent Social Media acumen; prior experience preferred

  • Multi-lingual requirement: English & Norwegian

  • Salesforce or CRM experience a plus

  • Social Media Mining knowledge a plus

  • Ability to effectively identify cases that require escalation

  • Strong verbal and written communication skills

  • Positive outlook with energetic personality

  • Solution orientation

  • Strong dedication to delivering excellence in customer satisfaction

  • Strong organization with the ability to manage multiple client responses

  • Strong follow-through skills

  • Desire and strong ability to work independently and in team environment

  • Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams

  • Preferred Skills / Experience / Competences

    · Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.

    · Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

    · Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way

    · Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

    · Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.

    · Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

    · Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

    Job details

    Title

    Specialist, Owner Engagement

    Employer

    Fisker

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    February 03, 2024

    Job type

    Expert

    Field

    HR

    About the employer

    Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.

     

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