University of Otago

University of Otago

Services Representative AskOtago (Christchurch)

Services Representative AskOtago (Christchurch)-2300781


If you're looking for a part-time 15-hour role to fill up your week, AskOtago in Christchurch is hiring! • Passionate about in-person customer service? • A collaborative problem-solver? • Want to contribute to supporting some of the best medical researchers in the country as part of a small close-knit team?

AskOtago is the Contact Centre for the University, and our AskOtago Christchurch Hub provides a central reception service for the University's Christchurch School of Medicine, located next to Christchurch Hospital.

We offer: • an in-depth and empowering training programme • a very supportive staff culture • some workplace flexibility for the right person.

Our part-time Service Representative role is primarily in-person, but you will also be part of the large AskOtago whānau able to provide information and support across multiple communication channels.

Your skills and experience:

• You have in-person customer service experience, and may have a degree already so you know a little about the tertiary environment • You are positive, proactive, and love a bit of ‘detective work' • You have excellent verbal and written communication skills.

AskOtago is part of the Division of Shared Services, a broad family of staff focused on delivering an outstanding student and staff experience through high quality, effective service delivery.

What hours will you work?

The role is 15 hours a week across Monday to Thursday afternoons. (2.5 hours Mondays and Thursdays, 5 hours Tuesdays and Wednesdays.)

What will you do?

Anything from room bookings to building access to connecting staff and students to the services they need. You are an integral member of the Christchurch campus and other areas depend on you so they can keep doing what they do best (especially our renowned researchers and teaching staff!).


If shortlisted, you will be invited to undertake some brief skills testing and submit a video where you can tell us about your great customer service ethos. You may then be invited to interview.

For further information, please contact Fiona Bowker via the contact details below.

Applications quoting reference number 2300781 close on Sunday, 28 May 2023.

Additional Information

Note: As a part-time position, the salary range for this role will be the pro-rata equivalent of the annual full-time salary range listed.

Contact: Fiona Bowker

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Christchurch

Primary Location


Employment Status


Salary Level and Range Level 4 (Range of Appointments $55,535 to $59,901, Top of Range $64,994)



Job Function


Job details


Services Representative AskOtago (Christchurch)


University of Otago


New Zealand


May 25, 2023

Application deadline

May 28, 2023

Job type




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