Service Desk Analyst (CTC)
Full Time Permanent
£22,681 - £24,533 per annum
About The Job
Interview Date: Week commencing 23 October 2023
The University of Northampton is seeking a motivated, personable and customer focussed Service Desk Analyst to join our first line support team predominantly working with our Competence Test Centre (CTC). As a key member of the IT Services Customer Team, the Service Desk Analyst is the first point of contact for all IT support related issues. You will be part of a larger IT Department that covers Operations, Project Management, Infrastructure and Applications. You will provide technology related assistance and facilitate resolution of incidents and requests for both students and staff, either face to face, through self-service or via the telephone.
We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.
The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university. The teams include
Come to the University of Northampton and you will see that we do things a bit differently.
We are one of the youngest universities in the UK, but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That's why we were the first university in the UK to be named as a Changemaker Campus in 2012.
We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.
Our commitment to transforming lives and inspiring change is at the heart of all that we do.
Right To Work
All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position. Due to this criterion, we regret that we are unable to offer sponsorship at this time.
We welcome applications from underrepresented groups.
The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.
This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.
Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.
Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.
To find out more, please visit: https: // www. northampton.ac.uk/about- us/governance-and-management/management/equality-and-diversity/
Service Desk Analyst (CTC)
University of Northampton
September 16, 2023
October 15, 2023
Computer Science,Business and Economics,Engineering
About the employer
Based in Northampton, U.K., the University of Northampton is one of the leading public universities. In 1924, Northampton Technical College was established and with constant evolution, the University of Northampton was founded in 2005 after the amalgamation of a host of training colleges. In the same year, it gained research degree awarding powers as well as full university status. It is also amongst those few universities, which have been awarded Gold in the Teaching Excellence Framework (TEF), apart from being the foremost university in the country to be awarded the title of 'Changemaker Campus' in the year 2012. Equipped with contemporary facilities, the university opened a new £330 million campus in 2018, named Waterside.
The University of Northampton also offers conferencing and business facilities through different centers, namely The University of Northampton Innovation Centre, iCon Environmental Innovation Centre, Sunley Hotel, and Portfolio Innovation Centre. In addition, the university also offers accommodation facilities to the students. The university also takes pride in its Schools Engagement Team and Schools and Colleges Liaison Team, which regularly organize different activities to inspire and motivate youngsters. In April 2016, the university also joined hands with Northamptonshire Healthcare NHS Foundation and Northamptonshire County Council in order to launch a new venture namely 'First for Wellbeing'.
Located in the beautiful town of Northampton, which is well-known for historic sites and museums, teaching at the University of Northampton is taken care of by four faculties in total, namely Faculty of Arts, Science and Technology, Faculty of Health and Society, Faculty of Business and Law and Faculty of Education and Humanities. presently, the university has around 14,000 students. The university offers undergraduate and postgraduate courses in diverse streams, apart from organizing different tutorials and seminars for the comprehensive development of the students. In addition, on an annual basis, over 1000 international students from more than 100 different countries enroll themselves with the University of Northampton for pursuing diverse courses.
The undergraduate Joint Honours programs, as well as all undergraduate Business, Computing, and Engineering courses offer the possibility of a full year in a work placement. Many courses include volunteering opportunities, study trips, placements, internships, and exchanges as far afield as the USA, Sri Lanka, India, Italy, the Netherlands, Malawi, Nepal, Spain, France, Scandinavia, China, Vietnam, Hong Kong, and Japan.
The university has a notable list of alumni, some of which are Andrew Collins (broadcaster and writer), Dallas Campbell (stage actor and television presenter), Jane Garvey (radio presenters), Daniel Middleton (writer and YouTuber), Felippe Moraes (independent curator, visual artist, and art researcher), James D. Boys (academic and media consultant) and Will Alsop ( modernist architect).