Fisker

Fisker

Service Advisor

United States

Closing in 7 days

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About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

Fisker is looking for an experience Service Advisor with strong organizational skills and customer service experience. You will be responsible for driving the repair process for customers and advising on the best course of action. This role will report to the Store Manager and work closely with other key stakeholders to ensure Fisker customers have a high quality experience.

Service Advisor Job Duties

  • Communicates with clients about vehicle problems, insurance questions, and warranty issues
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
  • Answers customer questions about services, including when to expect vehicle repairs
  • Displays extensive knowledge about products and services
  • Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
  • Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
  • Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
  • Acts as an advocate for clients when communicating vehicle problems and needs to repair department
  • Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
  • Processes customer payments
  • Demonstrates extensive knowledge of service department
  • Liaison between sales and service

    • Service Advisor Skills and Qualifications

  • Previous Experience in Vehicle Service Department
  • Knowledge of Vehicle Parts and Services
  • Computer Skills
  • Customer Service Skills
  • Strong Communication Skills
  • Team Management
  • Sales Experience
  • Enthusiastic Attitude and Self-Motivated

    • Job details

    Title

    Service Advisor

    Employer

    Fisker

    Location

    United States

    Published

    September 12, 2023

    Application deadline

    October 12, 2023

    Job type

    Expert

    Field

    HR

    About the employer

    Fisker

    Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.

     

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