University of Northampton

University of Northampton

Senior Systems Engineer

Senior Systems Engineer

Job Type

Full Time Permanent


£38,205 - £42,978 per annum


Waterside Campus

Closing Date


Ref No



  • JD - Senior Systems Engineer.pdf (PDF, 155.67kb)
  • About The Job

    Interview Date: 24 May 2024

    The University of Northampton's Senior Systems Engineer has responsibility for managing and supporting the backend infrastructure services for the university.

    The post holder will work with university staff, the Executive, and IT subject matter experts to maintain the infrastructure and continually improve the systems and processes we have in accordance with the university's aspirations and IT strategy.

    We are looking for an individual to join the infrastructure team at Northampton University. You will have a high degree of technical knowledge and enjoy working with a hands on approach in a fast-paced educational environment. We will be looking for you to get involved in the following areas as part of the infrastructure team.

  • Responsible for the delivery and ownership of infrastructure services within the agreed service levels and providing assistance within operational level agreements.

  • Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation.

  • Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure.

  • Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations.

  • Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim to restore as quickly as possible.

  • Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose.

  • Responsible for ensuring that relevant documentation is maintained.

  • Responsible for providing a high level of customer service to our end user base (Our Customers).

  • The working hours are 37 hours per week, with an occasional on call rota and some out of hours working requirements.

    A generous holiday entitlement of 25 days per annum plus an additional 5 days after 5 years continuous service, plus bank holidays, plus University closed days.

    We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another. With Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

    About You

    You will have a relevant IT qualification or be able to demonstrate suitable experience, ideally holding an ITIL V3/4 certification.

    You will have all or a mixture of skills from the following areas:

  • Windows Server 2016/ 2019/ 2022
  • Active Directory & Group Policy 2012r2/2016
  • Exchange 365 Online
  • Office 365 Environment
  • Hyper Converged Infrastructures (Storage Spaces)
  • Virtual Infrastructure VMWare, Hyper V, Nutanix
  • Linux/Unix administration
  • Mimecast Web and Email
  • Backup and recovery / DR Testing
  • Service Monitoring
  • Identity Management (IDM)
  • MS Certificate Services
  • Azure / AWS and AZURE MFA security configuration
  • PowerShell scripting
  • You will be able to demonstrate at interview that you have experience working as part of a team, while giving exceptional customer service to end users.

    Knowledge/experience of project management processes and delivery of project elements.

    Experience at undertaking operational activities, such as support, monitoring and trouble shooting incidents.

    Personal Qualities:

  • Excellent interpersonal skills with peers and key stakeholders
  • Self-motivated and able to work on own initiative
  • Demonstrates self-motivation for self-improvement and development
  • Demonstrates learning of new technology and methods
  • Excellent customer service skills with both student and staff requirements
  • Good written skills sufficient to produce all types of documentation.
  • Good communication and presentation skills
  • Able to work collaboratively within the wider IT department
  • Windows Server 2016/ 2019/ 2022
  • Active Directory & Group Policy 2012r2/2016
  • Exchange 365 Online
  • Office 365 Environment
  • Hyper Converged Infrastructures (Storage Spaces)
  • Virtual Infrastructure VMWare, Hyper V, Nutanix
  • Linux/Unix administration
  • Mimecast Web and Email
  • Backup and recovery / DR Testing
  • Service Monitoring
  • Identity Management (IDM)
  • MS Certificate Services
  • Azure / AWS and AZURE MFA security configuration
  • PowerShell scripting
  • Qualifications


  • Relevant Professional IT Certification or minimum of 3 years' experience in similar role
  • Desirable:

  • ITIL V3 / 4 Foundation certified
  • IT Services

    The IT Services department comprises 75 staff, divided into 5 teams, and runs the information and technology services of the university.

    The teams include:

  • Customer Services and Support
  • Technology Operations
  • Application Services
  • Cyber Security
  • Change and Relationship Management
  • The department runs a large IT service operation, with a large operational budget and capital budget. We are currently progressing a program of works transforming the systems at the university and this is an exciting time to join the team.

    About Us

    Come to the University of Northampton and you will see that we do things a bit differently.

    We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That's why we were the first university in the UK to be named as a Changemaker Campus in 2012.

    We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

    Our commitment to transforming lives and inspiring change is at the heart of all that we do.

    Right To Work

    All candidates will be asked to provide proof of eligibility to work in the UK at interview.


    We welcome applications from underrepresented groups.

    The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

    This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

    Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

    Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

    To find out more, please visit: https: // www. us/governance-and-management/management/equality-and-diversity/

    Job details


    Senior Systems Engineer


    University of Northampton


    United Kingdom


    May 02, 2024

    Application deadline

    May 16, 2024

    Job type



    Computer Science,Engineering

    About the employer

    Based in Northampton, U.K., the University of Northampton is one of the leading public universities. In 1924, Northampton Technical College was established and with constant evolution, the University of Northampton was founded in 2005 after the amalgamation of a host of training colleges. In the same year, it gained research degree awarding powers as well as full university status. It is also amongst those few universities, which have been awarded Gold in the Teaching Excellence Framework (TEF), apart from being the foremost university in the country to be awarded the title of 'Changemaker Campus' in the year 2012. Equipped with contemporary facilities, the university opened a new £330 million campus in 2018, named Waterside.

    The University of Northampton also offers conferencing and business facilities through different centers, namely The University of Northampton Innovation Centre, iCon Environmental Innovation Centre, Sunley Hotel, and Portfolio Innovation Centre. In addition, the university also offers accommodation facilities to the students. The university also takes pride in its Schools Engagement Team and Schools and Colleges Liaison Team, which regularly organize different activities to inspire and motivate youngsters. In April 2016, the university also joined hands with Northamptonshire Healthcare NHS Foundation and Northamptonshire County Council in order to launch a new venture namely 'First for Wellbeing'.

    Located in the beautiful town of Northampton, which is well-known for historic sites and museums, teaching at the University of Northampton is taken care of by four faculties in total, namely Faculty of Arts, Science and Technology, Faculty of Health and Society, Faculty of Business and Law and Faculty of Education and Humanities. presently, the university has around 14,000 students. The university offers undergraduate and postgraduate courses in diverse streams, apart from organizing different tutorials and seminars for the comprehensive development of the students. In addition, on an annual basis, over 1000 international students from more than 100 different countries enroll themselves with the University of Northampton for pursuing diverse courses.

    The undergraduate Joint Honours programs, as well as all undergraduate Business, Computing, and Engineering courses offer the possibility of a full year in a work placement. Many courses include volunteering opportunities, study trips, placements, internships, and exchanges as far afield as the USA, Sri Lanka, India, Italy, the Netherlands, Malawi, Nepal, Spain, France, Scandinavia, China, Vietnam, Hong Kong, and Japan.

    The university has a notable list of alumni, some of which are Andrew Collins (broadcaster and writer), Dallas Campbell (stage actor and television presenter), Jane Garvey (radio presenters), Daniel Middleton (writer and YouTuber), Felippe Moraes (independent curator, visual artist, and art researcher), James D. Boys (academic and media consultant) and Will Alsop ( modernist architect).

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