Monash University

Monash University

Senior Student Services Officer



Senior Student Services Officer

Job No.: 658306

Location: Peninsula campus

Employment Type: Full-time

Duration: Fixed-term appointment until 21 January 2025

Remuneration: $90,773 - $97,979 pa HEW Level 06 (plus 17% employer superannuation)

  • Amplify your impact at a world top 50 University
  • Join our inclusive, collaborative community
  • Be surrounded by extraordinary ideas - and the people who discover them
  • At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

    We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

    Learn more about Monash.

    The Opportunity

    Have you ever wanted to be part of one of the largest Universities in Australia working in state-of-the-art facilities? Then look no further than the Senior Student Services Officer opportunity on offer. The Senior Student Services Officer sits within the Monash Business School Student and Education Services professional services portfolio and will have a specialist focus within one of the Student Services functional areas. We are currently looking for an enthusiastic and motivated team player for our Course Advice and Support team.

    This role will provide direct and frontline support in the delivery of high- quality student and academic services across the School. With a focus on operational excellence, the Senior Student Services Officer provides services to facilitate all aspects of the student life cycle, including prospective and current student enquiries, admission, enrolment, orientation and transition, complex course advice and case management, student mobility, course progression and completion. It also supports a range of co-curricular activities ranging from student leadership to career development programs.

    The position will allow the individual to challenge themselves and reach their full potential whilst contributing to the experience and success of over 15,000 students at a world-leading business school. So, if you're looking for the next chapter in your career, it's here.

    As the successful candidate, you will be responsible for:

  • Planning, implementing and managing a range of complex administrative tasks including coordinating projects, producing reports and allocating resources in accordance with agreed standards and timeframes
  • Providing supervision and guidance to a small team where applicable, including overseeing compliance with University and legislative policies and encouraging a strong customer focus
  • Delivering effective service to clients, including prompt issue resolution and adherence to privacy, confidentiality and compliance requirements
  • Providing sound and timely specialist advice and support to other staff, clients and stakeholders in areas of administrative and service responsibility
  • The appointee will have a degree in a relevant field with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.

    Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

    Be part of our story. Work with us to#ChangeIt.

    Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

    At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

    Your application must address the selection criteria. Please refer to 'How to apply for Monash Jobs'.


    Ms Bernadette Carpenter, Manager Course Advice and Support - Faculty of Business & Economics, +61 3 9905 3113

    Position Description

    Senior Student Services Officer

    Closing Date

    Tuesday 28 November 2023, 11:55pm AEDT

    Supporting a diverse workforce

    Email Job Apply now

    Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.

    Job details


    Senior Student Services Officer


    Monash University




    November 14, 2023

    Application deadline

    November 28, 2023

    Job type



    Business and Economics,Education,Social Science

    About the employer

    Monash University 

    Monash University Is the largest university in Australia, ranked in the world's top 100 and a member of the prestigious Group of Eight.  We're named after Sir John Monash, and fuelled by his desire for our students to leave here with a greater sense of purpose, and the skills and confidence to create positive change. 

    In under 60 years, we've grown from a single campus into an education and research powerhouse with a presence on four continents, committed to the challenges of the age.

    Our work is making an impact all over the world, from bringing clean water to villages in Africa to creating new life-saving medicines.

    An international experience

    With four Australian campuses, one in Malaysia and over 100 international partners, we're making a difference on a global scale.  You'll have access to more research collaborations, more global partnerships, and a greater choice of overseas opportunities.  

    All Monash courses have an international focus, whether you take subjects on global issues, participate in study abroad programs, or learn alongside students from diverse cultures.  Monash prepares you for the global workforce - you can start your degree in Australia, and continue your studies in Italy, Malaysia, India, China, or any of our 100 partner institutions worldwide.

    A recognised world leader in research

    We're active in over 150 fields of research across our 10 faculties, in areas as diverse as additive manufacturing, drug development, domestic violence and sustainable design. Many ideas developed at Monash - such as a new Malaria vaccine and 3D-printed engines - have been commercialised and are making a difference to the world we live in.

    Partnerships in industry and government

    Home to various precincts of innovation, we foster collaboration across traditional and unexpected disciplines.  We build teams and form links, we bring together diverse minds - researchers, companies, businesses and technology - creating knowledge hubs of the future.

    Plenty of options

    Our large range of courses allows you to match your studies with your ambitions.  Monash University offers one of the largest range of degrees in Australia, including over 140 innovative double degree options, bachelor, master and PhD degrees.


    We believe everyone should have the opportunity to make their mark on the world, which is why we offer over 200 different types of scholarships  for new and current students. They take care of everything from course fees to travel and accommodation. Our scholarships aren’t just reserved for those with the best academic track record – we provide support for disadvantaged students as well.

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