Macquarie University

Macquarie University

Senior Student Administration Officer


Closing in 4 days


Work with the collaborative and high performing team to provide student customer service and administration transactional support.

• From $93,017 to $102,676 (HEW Level 6), plus 17% employer's superannuation and annual leave loading. • Full time, continuing role. Based at Wallumattagal campus, North Ryde. • High performing team. Hybrid working arrangement.


Our Enrolment team within Student Shared Services is seeking a Senior Student Administration Officer to provide specialised, higher level or escalated student administration, advisory and/or transactional services.

Working in this busy and fast-paced role, you will:

  • Provide specialised advice, customer service and complex transactional support to international and domestic students.
  • Apply and share specialist knowledge of student administration policies, procedures, relevant standards and legislation relating to international and domestic students at the University.
  • Undertake complex student administration transactional processing using a range of student administration systems.
  • Review, analyse, assess, communicate and follow-up on complex or specialised student queries in accordance with established policies and procedures, and ensuring the correct application of the University's terms and conditions.
  • Ensure specialised student administration tasks are proactively and efficiently executed.
  • Execute and/or escalate complex student enquiry liaising with multiple internal stakeholders.
  • Contribute to projects and initiatives that support student services, process and systems improvement.
  • Monitor own workload and work application to support high quality and effective individual and team work outcomes, prioritising time and tasks to meet targets and timelines.
  • Develop and maintain reporting regarding student administration customer service and/or transactions.
  • Develop and maintain relationships with internal and external stakeholders.
  • About You

    You will have experience in supporting students and in the interpretation and application of policies and procedures, as well as ability to quickly learn new processes and systems. You are highly organised, have excellent attention to detail, and able to manage high volume workload to deliver to deadlines.

    You have strong communications skills to engage with and maintain relationships with internal and external stakeholders and people from diverse backgrounds and cultures.

    About Us

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    To Apply To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

  • Experience in customer service or administration.

  • Knowledge of the higher education system.

  • Ability to contribute to continual improvement initiatives in student support services.
  • Experience completing high volume administration functions.
  • Experience with business systems, using databases and running reports.
  • Ability to build and manage partnerships with key internal and external stakeholders.
  • Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via [email protected]

    General Enquiries: Rainki Kan, HR Administrator via [email protected]

    Applications Close: Tuesday, 26 February 2024 at 11:59pm (AEST)

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    26/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

    Job details


    Senior Student Administration Officer


    Macquarie University




    February 13, 2024

    Application deadline

    February 26, 2024

    Job type



    Business and Economics

    About the employer

    Established in 1964, Macquarie University is a public university located in the suburbs of Macquarie Park in Sydney, Australia. The establishment of the university marked a bold step towards transforming the otherwise traditional education system that was prevalent in Australia. The institution offers several facilities and services to students and is ranked among the leading universities globally.
    The university has a total student enrolment of 40,209 students of which 27,795 students belong to full-time programs and 12,414 belong to part-time programs. The university saw a total of 8,641 international admissions and 31,568 domestic student enrollments for the last academic year (2019-20).

    A vibrant hub for students, researchers, and teachers, all work towards pursuing a common goal of a brighter future. Macquarie University has been ranked among the top 1% of universities in the world by QS World University Rankings, 2020. Considered one of the top universities in Australia, the university has been on the ninth position for Australia for employability (QS Graduate Employability Rankings, 2020), producing graduates that are among the most sought after professionals in the world.

    Spanning across 126 acres of land, the university provides an extensive range of courses for students to choose from. The Faculty of Business, The Faculty of Education, The Faculty of Engineering, The Faculty of Law, The Faculty of Science, The Faculty of Medicine and Health, The Faculty of Arts and Social Sciences, The Faculty of Information Technologies, The Faculty of Languages and Linguistics, The Faculty of Media, Communications and Performing Arts, The Faculty of Psychology and Cognitive Science and The Faculty of Security, Intelligence and Criminology offer various courses and research degrees for both undergraduate as well as graduate studies.

    The university has several accommodation options for its students to choose from. Students can select their hall of residence according to their preferences and would not face any inconvenience during their stay in the city. Amenities at Macquarie University campus include a Bookshop, Counselling Services, Cafes, Medical Clinic, Pharmacy, and a Private Hospital along with other facilities. The university is situated at a prime location and has the availability of most resources, students would require around its premises.

    The University also offers excellent sports facilities to students which are considered to be one of the greatest in the country. The Sports and Aquatic Centre located at the university has swimming pools, health clubs, basketball and squash courts, and even a martial arts area for students to indulge in.

    To promote global higher education, Macquarie University awards scholarships to the tune of $6 million. Scholarships are awarded on the basis of academic merit, diversity, leadership capabilities, financial hardship, and/or key achievements such as sports and voluntary experience. The university has one of the most substantial scholarship programs in Australia, providing several opportunities each year to international students to undertake studies at the university.

    Ranked among the safest cities in the world, Sydney is an ideal study destination for students from all across the world. The university takes the safety of its students very seriously and has security personnel posted within the campus walls.

    Some of the notable alumni of Macquarie University are Chris Lilley - Australian comedian, Rob Oakeshott - Member of the Australian House of Representatives, Tania Mihailuk - Member of the New South Wales Legislative Assembly, Adam Hills - Australian comedian, Murray Cook - Australian musician, Greg Page - Australian singer, Lauren Jackson - Australian basketball player and Anthony Field - Australian musician among many others.

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