University of Cambridge

University of Cambridge

Senior Operations Manager

Senior Operations Manager

The Workplace Services Team are seeking a Senior Operations Manager to lead the delivery of customer focussed maintenance and workplace services across the Cavendish Estate.

The Cavendish Estate is the home of the Department of Physics and consists of the new state of the art Ray Dolby Centre which is due to open during 2023, along with 3 other research buildings and the legacy Cavendish II laboratory complex which is due to be vacated. The estate includes a mix of high specification complex physics laboratories, workshops, teaching classes, bookable lecture theatres, seminar and meeting rooms, and support spaces.

This role has a key day to day interface with the Department's Head of Cavendish Estate who provides strategic oversight and interface with the senior research community.

The main duties of the role include:

Lead Customer focussed delivery of FM services

Develop and implement workplace strategies

Act as a the primary interface with Estates Division functions such as Asset Management, Building Surveying, Statutory Compliance, Health & Safety, Programme Delivery and Sustainability

Drive FM performance through SLA's and KPI's

Deliver high standards of statutory compliance and health & safety performance

Budget management

Providing technical and FM guidance

This role sits within the Estates Operations Team which is part of the wider Estates Division.

About You

You will be able to demonstrate leadership experience in FM and Workplace Services within large and complex research buildings.

In addition you will be able to show a real passion for delivering customer focussed services and understand the importance of the customer journey within a building.

For this role you will need to be an excellent communicator, who has the ability to show strong leadership and work within a team to deliver a high standard of service.


Qualified to Degree Level or Level 7 Business or Management qualification

Recognised health & safety qualification such as IOSH, NEBOSH

Chartered Membership of an appropriate professional body (e.g. RICS, CIBSE, IWFM, IAM, CMI)

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any questions about this vacancy or the application process, please email Estates Division on [email protected]

Please quote reference BA36388 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Further information
  • Further Information - Senior Operations Manager
  • Department/Location

    Estates Division - Facilities








    24 April 2023

    Closing date

    29 May 2023

    Job details


    Senior Operations Manager


    University of Cambridge


    United Kingdom


    May 25, 2023

    Application deadline

    May 29, 2023

    Job type



    Business and Economics,Physics,Space Science

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