University of Queensland

University of Queensland

Senior Manager, Student and Academic Administration



  • Join UQ's Business School in this key strategic role, enabling a positive student experience and our program excellence
  • Lead and manage a large collaborative team with diverse functions supporting students and academic staff.
  • Extensive experience in developing and delivering excellence in student services and academic administration will be highly regarded.
  • Based at our vibrant and picturesque St Lucia Campus
  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
  • 17% superannuation contributions
  • 17.5% annual leave loading
  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
  • On campus childcare options
  • Cheap parking (from just $5 a day)
  • Salary packaging options
  • About This Opportunity

    This position leads the strategic management of student and academic administration activities within the Business School. The Senior Manager assists the School Manager and Director of Teaching and Learning to develop and implement strategic initiatives for the portfolio and advises on resourcing as required. The Senior Manager has effective working relationships with key stakeholders across the School, the Faculty of Business Economics and Law and the University; develops strategic business development cases and reports; and manages a large high performing team to deliver high quality student and academic services.

    Key responsibilities will include:

  • Provide high-level strategic advice and support to senior staff on all matters pertaining to student and academic administration operations, financial management and business processes.
  • Assist the School Manager and Head of School to develop strategy; define, operationalise and achieve School priorities; and establish measures of success.
  • Lead and manage staff within the student and academic administration team in accordance with ‘Manager' level of UQ's Leadership framework.
  • Manage the School's academic workload processes in collaboration with the Deputy Heads of School.
  • Build and maintain on-going relationships with key internal and external stakeholders through consultation and engagement as required, in order to establish and deliver strategic priorities, objectives and programs/projects.
  • Manage high-level planning, governance, budgeting, resource management and workforce planning processes.
  • Develop and implement business improvement initiatives focused on providing high quality and streamlined services.
  • Lead, demonstrate and promote compliance with UQ policies and procedures, governance protocols, and risk management frameworks, as well as any legislative requirements.
  • Act as Deputy to the School Manager as required.
  • This is a full-time continuing position.

    At HEW level 9, the full-time equivalent base salary will be in the range $123,496.74 - $130,685.52 plus a generous super allowance of up to 17%. The total FTE package will be up to $144,491.19 - $152,902.06 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

    About You


  • Postgraduate qualifications in business, business administration or another relevant discipline; and extensive relevant experience; or extensive management experience and proven management expertise; or an equivalent combination of relevant experience and/or education/training.
  • Substantial knowledge of and experience with developing innovative projects and processes, with significant experience in project management, financial management and human resource management.
  • The ability to deliver outcomes under pressure and working to constant concurrent deadlines.
  • Highly developed interpersonal, influencing, and negotiation skills with demonstrated ability to build both internal and external relationships and networks with key stakeholders.
  • Demonstrated experience in the design, implementation, review and continuous improvement of projects, business systems, procedures and processes to deliver operational efficiencies.
  • Demonstrated ability to effectively manage multiple priorities, adapt quickly to change and operate effectively both on an autonomous basis and as a member of a collaborative, client-focused team.
  • A demonstrated ability to lead a high-performing team of business and/or administrative professionals in role of similar size and scope.
  • Desirable

  • Extensive experience in the area of academic and student administration in a higher education setting.
  • In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
  • Questions?

    For more information about this opportunity, please contact Bronwyn Diffey, School Manager UQBS at [email protected]

    For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section
  • Resume
  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close on Wednesday 29th November 2023 at 11.00pm AEST (Job Reference Number - R-32672). Please note that interviews have been tentatively scheduled for the 4th or 5th of December 2023.

    Job details


    Senior Manager, Student and Academic Administration


    University of Queensland




    November 15, 2023

    Application deadline

    November 29, 2023

    Job type



    Business and Economics,Social Science

    About the employer

    The University of Queensland (UQ) is one of Australia’s leading research and teaching institutions. UQ strive for excellence through the creation, preservation, transfer and application of knowledge. For more than a century, this university has educated and worked with outstanding people to deliver knowledge leadership for a better world.

    Since it was founded in Brisbane in 1909, UQ has provided exceptional study experiences, research excellence and collaborative partnerships, coupled with an unforgettable lifestyle and stunning climate, to deliver knowledge leadership for a better world. With 3 campuses and more than 40 teaching and research sites, UQ is the perfect place to teach, research and study. Take advantage of the extensive UQ features including the largest research library in Queensland, hundreds of quality study spaces, several museums, a theatre, 11 college residences, and magnificent sporting facilities, such as swimming pools, tennis, basketball and volleyball courts, sports fields, Olympic-standard running tracks, and gymnasiums.

    Our high-quality range of around 390 undergraduate and postgraduate programs is one of the most comprehensive in Australia, providing students with the latest and most advanced disciplinary knowledge and industry placements informed by UQ’s world-leading research. UQ’s 6 faculties, 8 globally recognised research institutes and 100+ research centres attract an interdisciplinary community of more than 2,000 scientists, social scientists and engineers, who continue UQ’s tradition of research leadership.

    As you enjoy Queensland’s stunning campuses and climate, you can also make the most of the University’s proximity to many natural wonders – including beautiful beaches, lush rainforests, outback deserts, the Great Barrier Reef, as well as the largest sand island in the world – and visit stunning tourist attractions within an hour’s drive, such as the Gold and Sunshine Coasts, Byron Bay, Lone Pine Koala Sanctuary, and the world-famous ‘Australia Zoo’. Within Australia, Brisbane is renowned as a friendly and affordable city, with plenty of dining and entertainment attractions, and was ranked by The Economist Intelligence Unit’s 2019 Global Liveability Index as the world’s 18th most liveable city, achieving a perfect score for education and healthcare.

    Similar jobs

    Recent blogs