University of Plymouth

University of Plymouth

Senior Information Adviser

Job details

Job reference


Date posted


Application closing date





£25,138 - £27,979 per annum - Grade 4

Contract Type

Permanent, Full-time

Contractual hours


Job category/type

Professional/Support Services
Senior Information Adviser


We are seeking to appoint a highly motivated, well-organised individual to the post of Senior Information Adviser. You will be based at the Charles Seale- Hayne Library (at our City Centre Campus) and will report to a Service Operations Managers OR Information Specialist and work collaboratively to deliver a customer focused, cost effective and efficient library and digital support service.

What will you be doing?

  • First and second line Library and IT Support e.g., resolution of face to face and remote enquiries.
  • Delivering standard digital skills training to students and others e.g., Endnote basics, Microsoft basics etc.
  • Administrative duties in support of Information Specialists and collection development e.g., reading lists and order checks, book orders, design of content for promotion and displays, updating subject guides, etc.
  • Collecting & collating management statistics.
  • Participating in stakeholder engagement/consultation (communications, surveys, focus groups etc).
  • Designated projects as appropriate.
  • We are looking for a positive and pro-active individual with excellent customer service skills who is comfortable liaising with teammates, academics, professional service staff and external customers alike, with a flexible approach to working in a busy team.

    Please provide examples of how you meet the skills below in the ‘Supporting Statement' section of the application form

    Required skills include:

  • Demonstrable enthusiasm and skillset regarding customer service, problem solving and analytical thinking.
  • Effective verbal and written communication skills.
  • Ability to work effectively as part of a team and to promote team goals.
  • Demonstrable ability to adopt new digital technologies and tools and stay up to date with developments in the digital environment.
  • Aptitude and motivation to deliver training to students or others (role holders are not expected to design their own training or support materials but will deliver pre-prepared training in support of existing programmes of Digital Skills support).
  • Aptitude and motivation to investigate, advise and resolve, or refer issues and difficulties when necessary.
  • For an informal discussion or further information, please email [email protected]

    Interviews are likely to take place week commencing Monday 10th June 2024 and you will be notified if you have been shortlisted or not.

    This is a full-time, permanent position, working 37 hours a week Monday to Friday plus weekends on a rota basis

    Flexible working options including job share will be considered.

    We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

    A summary of our comprehensive benefits can be viewed here.

    A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth's strategic vision, and will adopt the University of Plymouth's HR policies and procedures in full unless otherwise stated.

    The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages

    We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.

    Job Description

    Job details


    Senior Information Adviser


    University of Plymouth


    United Kingdom


    May 08, 2024

    Application deadline

    May 27, 2024

    Job type



    Computer Science,Education

    About the employer

    The University of Plymouth is a public university that was established in 1862 as a polytechnic institute. The institute gained the status of a university in 1992 and is also the first contemporary university to start a private medical and dental school. It is affiliated to ACU, EUA, CHUC, and Universities UK. The university has academic collaborations with several renowned institutes including GSM London, Highlands College, Weymouth College, Strode College, City of Bristol College, and Exeter College.

    Notably, the main campus of the university dwells at the center of Plymouth. It includes academic buildings, libraries, laboratories, and student residence halls. The main campus is home to the Faculty of Arts, Humanities and Business, Faculty of Science and Engineering, and the Faculty of Health, as well as the University of Plymouth Students’ Union. The North Plymouth campus hosts the School of Medicine, School of Dentistry, and School of Biomedical and Healthcare Sciences. The Roland Levinsky Building, a 9-story structure, houses a public art gallery, digital media suites, and three performance rehearsal studios.

    The Charles Seale-Hayne Library with 24x7 accessibility houses more than 350,000 books, e-books, journals, and additional resources for research, learning, and teaching. The primary mode of transport in the campus involves cars and two-wheelers. Also, the nearest railway station is just a few minutes’ walk from the campus.

    The academic structure of the university is organized into faculties, each of which comprises a number of schools that offer undergraduate, postgraduate, and doctoral-level degree programs in various disciplines. The Faculty of Arts, Humanities, and business offer degrees in English, art history, architecture, fine art, photography, media arts, dance, theatre, and music. Plymouth Business School is part of the University of Plymouth's Faculty of Arts, Humanities, and the School offers undergraduate and postgraduate (masters) degrees, is research active, and works in partnership with industry and organizations across the world. The Faculty of Health comprises the former University of Plymouth Faculty of Health and Human Sciences and Faculty of Medicine and Dentistry and offers degree programs in social work, and medical sciences. The Science and Engineering Faculty offers degrees in mathematics, computing, environmental sciences, and also professional diving.

    The University of Plymouth is a three-time winner of the Queen's Anniversary Prize for Higher and Further Education, most recently in 2019 for marine microplastic pollution research. The university has over 19000 students and 2,500 staff members. The student population of the university comprises of 3,000 international students from 100 countries. In addition to that Over 4,500 students per year benefit from placements and work-based learning.

    The university has many distinguished alumni who are leaders and have received awards in their fields. The alumni list of the university includes Sebastian Clover (the youngest sailor to cross the Atlantic Ocean), Monty Halls (A Wildlife Presenter at BBC), Jane Wilson-Howarth (Physician and a Travel-Writer), Mandy Chessell (Computer Scientist), Clare Nasir (Meteorologist), Darren Jones (MP for Bristol North West), and Jaka Aryadipa Singgih (Indonesian Politician and Entrepreneur).

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