Macquarie University

Macquarie University

Senior Complaints, Appeals and Misconduct Coordinator

Australia

Expired

PRIMARY DETAIL

• From $115,030 - $127,995 (HEW Level 8), plus 17% superannuation and annual leave loading. • Appointment Type: Full Time, Continuing • Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde

THE ROLE

Reporting to the Head of Complaints, Appeals and Misconduct, you will:

  • Conduct assessment and management of complex cases received by the Complaints, Appeals and Misconduct unit.

  • Contribute to the development of new methods for detecting contract cheating and other forms of misconduct.

  • Provide advice to relevant staff regarding assessment security and integrity of assessments.

  • Provide subject matter expertise across all aspects of complaints and student conduct to enable the University to manage ongoing challenges.

  • Develop initiatives, resources and programs to create awareness of student conduct issues throughout the student and broader University community.

  • Deliver and facilitate informative sessions to inform students and relevant staff about conduct issues and related topics.

  • Monitor and report on progress, and adjust as required to achieve the strategic objectives of the Complaints, Appeals and Misconduct unit.

  • About You

    You will have the ability to showcase your strong case management skills for complex complaints and student conduct matters, and develop innovative methods to detect cheating and handle misconduct matters.

    You will build and maintain strong relationships with key external stakeholders including international and national universities and organisations and government. You will work in collaboration with the University community to disseminate information on complaints, appeals and misconduct to achieve shared goals.

    Ideally you will have experience working with data to investigate matters, and you will have a high level of hands-on case management and investigation.

    About Us

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    The Deputy Vice-Chancellor Academic (DVC-A) is the chief academic officer of the University and is the member of the University Executive with overall responsibility for the planning, quality and delivery of education provided to Macquarie's undergraduate and graduate students.

    Within the DVC(A), the Dean of Students has overall responsibility for student support services and student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct and Student Wellbeing Services.

    To Apply

    To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet to the selection criteria below:

  • Degree or equivalent experience, preferably in an inquiry-based discipline such as science, history, sociology, etc.

  • Knowledge of the Australian higher education system.

  • Demonstrated expertise in managing serious complaints and student conduct matters in a tertiary education setting.

  • Demonstrated knowledge of cheating and detection methods for cheating.

  • Demonstrated expertise in managing, analysing and reporting on data.

  • Demonstrated ability to communicate with and guide training with internal and external stakeholders.

  • Work hours may vary from time to time to accommodate business needs.

    Specific Inquiries: Kane Murdoch, Head of Complaints, Appeals and Misconduct at [email protected]

    General Inquiries: Bill Egarchos, HR Officer at [email protected]

    Applications Close: Sunday, 18th February 2024, 11:59pm, ADEST

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    18/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

    Job details

    Title

    Senior Complaints, Appeals and Misconduct Coordinator

    Employer

    Macquarie University

    Location

    Australia

    Published

    February 13, 2024

    Application deadline

    February 18, 2024

    Job type

    Administration/Managerment

    Field

    Education,Geosciences,History,Political Science,Social Science

    About the employer

    Established in 1964, Macquarie University is a public university located in the suburbs of Macquarie Park in Sydney, Australia. The establishment of the university marked a bold step towards transforming the otherwise traditional education system that was prevalent in Australia. The institution offers several facilities and services to students and is ranked among the leading universities globally.
    The university has a total student enrolment of 40,209 students of which 27,795 students belong to full-time programs and 12,414 belong to part-time programs. The university saw a total of 8,641 international admissions and 31,568 domestic student enrollments for the last academic year (2019-20).

    A vibrant hub for students, researchers, and teachers, all work towards pursuing a common goal of a brighter future. Macquarie University has been ranked among the top 1% of universities in the world by QS World University Rankings, 2020. Considered one of the top universities in Australia, the university has been on the ninth position for Australia for employability (QS Graduate Employability Rankings, 2020), producing graduates that are among the most sought after professionals in the world.

    Spanning across 126 acres of land, the university provides an extensive range of courses for students to choose from. The Faculty of Business, The Faculty of Education, The Faculty of Engineering, The Faculty of Law, The Faculty of Science, The Faculty of Medicine and Health, The Faculty of Arts and Social Sciences, The Faculty of Information Technologies, The Faculty of Languages and Linguistics, The Faculty of Media, Communications and Performing Arts, The Faculty of Psychology and Cognitive Science and The Faculty of Security, Intelligence and Criminology offer various courses and research degrees for both undergraduate as well as graduate studies.

    The university has several accommodation options for its students to choose from. Students can select their hall of residence according to their preferences and would not face any inconvenience during their stay in the city. Amenities at Macquarie University campus include a Bookshop, Counselling Services, Cafes, Medical Clinic, Pharmacy, and a Private Hospital along with other facilities. The university is situated at a prime location and has the availability of most resources, students would require around its premises.

    The University also offers excellent sports facilities to students which are considered to be one of the greatest in the country. The Sports and Aquatic Centre located at the university has swimming pools, health clubs, basketball and squash courts, and even a martial arts area for students to indulge in.

    To promote global higher education, Macquarie University awards scholarships to the tune of $6 million. Scholarships are awarded on the basis of academic merit, diversity, leadership capabilities, financial hardship, and/or key achievements such as sports and voluntary experience. The university has one of the most substantial scholarship programs in Australia, providing several opportunities each year to international students to undertake studies at the university.

    Ranked among the safest cities in the world, Sydney is an ideal study destination for students from all across the world. The university takes the safety of its students very seriously and has security personnel posted within the campus walls.

    Some of the notable alumni of Macquarie University are Chris Lilley - Australian comedian, Rob Oakeshott - Member of the Australian House of Representatives, Tania Mihailuk - Member of the New South Wales Legislative Assembly, Adam Hills - Australian comedian, Murray Cook - Australian musician, Greg Page - Australian singer, Lauren Jackson - Australian basketball player and Anthony Field - Australian musician among many others.

    Similar jobs

    Recent blogs