University of Melbourne

University of Melbourne

Senior Administration Officer (Special Consideration)



Senior Administration Officer (Special Consideration)

Job no: 0062055 Location: Parkville Role type: Full-time; Continuing Department: Student and Scholarly Services Salary: ​ UOM 6 - $92,749 - $100,397​ p.a. plus 17% super

  • Drive quality improvements through data analysis and evidence-based recommendations.
  • Join a supportive team where your compassion and organizational skills make a real impact.
  • Brilliant benefits and a flexible hybrid work environment!
  • About the Role Join us as a Senior Special Consideration Administration Officer, where you'll play a vital role in improving systems and processes to uphold quality in assessing special consideration applications. Reporting to the Coordinator, Special Consideration, you'll address formal student complaints and serve as the escalation point within the Student Equity and Disability Services Team. You'll be tasked with analysing data, spotting trends, and suggesting evidence-based improvements to our services. If you're ready to make a difference and work closely with students and staff across various teams, we want to hear from you!

    Your responsibilities will include:

  • Actioning Special consideration applications within agreed policy timeframes.
  • Helping to manage escalated special consideration applications within the team and conduct reviews requested by students and relevant services.
  • Ensuring timely, accurate, and comprehensive record-keeping using administrative systems for inquiries, bookings, case-notes, and information management, adhering to Privacy legislation and University policies.
  • Generating regular reports (daily, weekly, monthly) for the Coordinator, Special Consideration, aiding in workflow planning and response to demand.
  • Who we are looking for Are you a compassionate and empathetic communicator, adept at supporting students facing various challenges, stress, and anxiety in their academic journey? We're seeking someone with a demonstrated ability to engage sensitively with students, including those with mental health issues and neurodiverse backgrounds, while being mindful of intersecting factors. Your excellent interpersonal and communication skills, along with strong problem- solving abilities and sound judgment in policy application, are essential for this role.

    You will also have:

  • Tertiary qualification or an equivalent combination of relevant experience and education/training.
  • Strong organisational skills including a demonstrated ability to prioritise tasks, meet deadlines, and work effectively and efficiently with high volume processing
  • Knowledge of and ability to effectively utilise large complex databases, such as CRM and student systems and to ensure accurate records are maintained.
  • Proficient skills in case note taking and record keeping.
  • For further information regarding responsibilities and requirements please refer to the attached PD.

    To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your new team – Student and Scholarly Services Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.​

    The Student Equity and Disability Services (SEDS) is in the Wellbeing Services portfolio, which includes the University's Health Service, Counselling and Psychological Services (CAPS), and the Chaplaincy service. SEDS is responsible for providing educational adjustments for students with a disability or health condition, are carers of a person with a disability, are defence reservists or emergency volunteers or for cultural or religious observance which impact their ability to participate fully in their studies. SEDS also under the authority of the Academic Registrar and processes eligibility for Special consideration applications on behalf of Academic Divisions.

    What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

    The University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected], with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • The responses against Selection Criteria 1 -4 ^ (found in the Position Description)
  • If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    Advertised: 22 Mar 2024 12:05 AM AUS Eastern Daylight Time

    Applications close: 14 Apr 2024 11:55 PM AUS Eastern Standard Time

    Job details


    Senior Administration Officer (Special Consideration)


    University of Melbourne




    March 22, 2024

    Application deadline

    April 14, 2024

    Job type



    Education,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

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