Royal Melbourne Institute of Technology

Royal Melbourne Institute of Technology

Sales Assistant (5 months & contracted through 3rd party)

Australia

Closing in 9 days

Overview:

RMIT University Commitment

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

Why RMIT University Vietnam?

RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University

RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer To Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https: // www. rmit.edu.vn/careers

Your role

Sales Assistant will be the person who assists Student Recruitment team to follow up with prospective students and parents during the time they are looking for programs' information. Accordingly, the role will support to call and early engage with inquiries and leads from different engagement channels. In addition, Sales Assistant will also involve data entry of all customer related enquiries that arrive via telephone, walk-in and/or events.

Key Accountabilities

1. Customer service

  • Provide high level of service to prospective students and parents to ensure quality customer service at all times.

  • Assist in the monitoring of customer services including volume of incoming calls, digital channels, and direct customers to Program Advisor for their needs as well as supporting the Student Recruitment team by answering FAQs for new students, prospects, parents.

  • 2. Engage and nurture leads

  • Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions and selection processes for potential parents and students in a transparent and timely manner via telephone (or through face-to-face interactions when required).

  • Rate and convert leads to potential pipeline so that Program Advisors have quality pool to close sales and transfer to enrolments.

  • Participate in Student Recruitment events (which may include high school engagement events when required) in HCM/HN and provinces that showcase the University and its programs.

  • 3. Sales Admin

  • With reference to guidelines of the data entry processes into the CRM, ensure high level of accuracy across all information obtained through recruitment events and related activities.

  • Support Program Advisors to complete student recruitment process from initial enquiry to the point of enrolment and ensure provision of high level of customer service across touchpoints with potential parents and students.

  • Support Program Advisors to collect documents and send applications to Admissions team

  • Support Program Advisors to prepare sales kit for events and daily consultation.

  • Key Selection Criteria

  • A relevant Bachelor's degree

  • At least 1 year of experience in a similar position.

  • Confident and interested in consulting with customer via telephone

  • Demonstrated ability to service clients and provide client-focused solutions.

  • Demonstrated organizational and administrative skills.

  • Other Information

  • Contract duration: 5 months

  • Workload: fulltime (40 hours/week)

  • Working location: Ha Noi

  • Highly competitive gross salary

  • Annual leave: 1 day per working month

  • Accident Insurance 24/7

  • Free use of onsite sports and fitness facilities

  • Library on campus and online - access to RMIT Australia online library

  • English Proficiency

    English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).

    To be eligible for this position you must be a Vietnamese citizen. Applications received from non-Vietnamese candidates will not be considered.

    To Apply

    Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply' link below

    Applications Close:

    14 thg 4 2024 11.59 pm

    RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

    https: // www. rmit.edu.vn/about-us

    Job details

    Title

    Sales Assistant (5 months & contracted through 3rd party)

    Employer

    Royal Melbourne Institute of Technology

    Location

    Australia

    Published

    April 04, 2024

    Application deadline

    May 04, 2024

    Job type

    Administration/Managerment

    Field

    Business and Economics,Education

    About the employer

    The Royal Melbourne Institute of Technology usually known as RMIT University is a research university established in Melbourne, Australia. The university has got a huge campus and has international recognition for providing brilliant vocational and professional education, applied research and other things. Francis Ormond laid the foundation for the university in 1887. It initially began as a night school where courses related to technology, art, and science were offered to students. The university was granted the title of the public university in 1992.
    RMIT University enrols almost 87,000 students every year, including 34,347 international onshore and offshore students. University also earns $54.1 million through their research income.

    The university holds 11th rank in the whole world in the field of art and design subjects. The main campus of RMIT University is in the centre of Melbourne city and has got huge heritage value as the campus is located in the oldest section of the city. Other two campuses of the university in Australia are Bundoora Campus and Brunswick Campus. It also has two regional sites and two campuses in Vietnam and a centre in Spain. Since then the campus has developed to 87 buildings.

    The unique feature of RMIT University is that there are no boundary walls and the whole of the university is spread along with the six city blocks covering a huge area of about 720,000 sqm.

    The strength of the alumni community of RMIT University is more than 437,000 graduates who are currently working across 130 countries. Some of the well-known alumni of the university are Jim Stynes, famous charity worker; James Wan, movie director and writer; Lydia Lassila, Australian winter Olympic gold medalist; Charles Billich, famous Australian artist and Australian animator Felix Colgrave.

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