About The Role
Are you passionate about delivering excellent customer service? Are you passionate and committed to providing a positive student experience?
We are seeking an experienced professional to work as part of a diverse team providing campus Safety and Security and supporting students, staff and visitors on our Penryn and Falmouth Campuses.
As a small team we provide a wide range of services to our campus communities from the more traditional security duties of active patrolling and attending alarms to providing frontline support and pastoral care to our students. As a friendly, approachable and professional person you must be able to provide pastoral care by identifying and resolving student issues with empathy and sensitivity. You will have a genuine compassion towards the mental health challenges facing young people and be committed to providing a positive student experience.
As an employer of choice we can offer the successful candidate for this role a range of benefits, including:
- Employer Pension Contribution up to 10%
- 26 days + 8 days bank holiday
- Life Assurance
- Subsidised Sports Centre Membership (Gym & Fitness Classes)
- Enhanced Maternity/Paternity Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Lifestyle Discounts
Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.About You
We are looking for candidates who have exceptional customer service skills and always maintain a professional approach. You will need effective communication skills and the ability to apply confidentiality and tact to situations. Alongside these key skills, you will be a good team worker with the willingness to support a positive and collaborative team culture.
The ideal candidate would have the following skills/experience:
A background in security is not essential as a full training package will be provided to ensure you have the knowledge and skills to work in this unique environment.
Due to the nature of the role, you will also be required to undergo an Enhanced Disclosure & Barring Service Check.
For full details of the skills/experience required, please see the job description above.
This position is fixed term maternity cover to April 2025. The hours for this position are 42.46 hours per week on a 4 on 4 off day shift pattern, 12 hours per shift working 7.30 am to 19.30 pm.
If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].
The closing date for this position is Sunday 25 February 2024.About Us
Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.
It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions'.
Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Safety and Support Officer (Days)
February 08, 2024
February 25, 2024
About the employer
Falmouth University is a multi-arts university in the south-west coastline of England in Cornwall. It is based across two campuses, one in Falmouth and the other in the close by town of Penryn. It was at first established in 1902 and later officially became a university in 2012. Apart from traditional fine art subjects, it currently offers degrees in advertising, architecture performance and marketing. In recent years, Falmouth has seen significant progress and investment where a new media centre has been established in 2017 covering photography and animation courses. With the association of the University of Exeter which carries out research on digital economy and sustainable, the organization has opened a library and teaching space named The Exchange. Falmouth students have recently positioned the university first in the UK for campus environment, library administrations and student welfare in the Times Higher Education Student Experience Survey. Its arrangement of courses covers the broadness of the creative industries, from art, design and fashion to gaming, music and film.
Students have access to proficient standard creative facilities. At Falmouth University, they work in association with various specialist institutions from the UK and around the globe. The organizations make more opportunities for students, ensuring access to excellent higher education in the creative sectors. Their chosen partners share the values and quality guidelines. They incorporate higher, further and private schooling providers globally and in the UK, who offer courses at varying levels and in differing modes. Students start their studies with either Falmouth University or a partner association but transfer to the next organization part-way through to finish their studies. Toward the end of their studies, they get grants from both Falmouth University and the partner association.
Academic Skills Group gives advice on the abilities required for academic study. Consultants can converse with students about everything from essay writing and time management to giving presentations and planning, research and writing dissertations. Student guides train second or third-year students from each course. Each new undergraduate student has a student coach, acting as a friendly face and point of for any inquiry they may have during their first year at Falmouth. Course facilities incorporate performance and recording studios, proficient standard photography facilities, excellent computerized manufacturing technology and a TV studio and display.
Students can personally visit the employability group at both campuses for careers advice and guidance. Support incorporates help with finding part-time work while at college, placement and internship opportunities, advice with CVs, applications, interviews, freelance work and starting a business. Falmouth additionally offers opportunities to study or work abroad as a major aspect of a degree. The Erasmus and Study Abroad Group can support students in arranging this enhancing experience.