Due to COVID-19, we are currently offering temporary remote positions. However, in order to be eligible, you must already live in the Montreal area and you must be available to come to work in our office if the project requires it.

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We're Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers.

We help the world's greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Keywords' Moderation team is all about fun, safety and care.

Currently we are looking for a Moderator with strong Russian and English language skills that will make sure gamers, communities and the gaming companies you admire the most are protected from unwanted or not suitable content like harassment, sexual connotations, unnecessary violence nor racism.

Your job saves lives. We all know what a toxic environment looks like online. Your role will help prevent toxic content from reaching others, protecting them from being harassed, bullied or encouraged to hurt themselves.

While only 2-6% of the content we moderate is unwanted content, you might be exposed to it. Keywords Studios is working every day to make sure exposure to unwanted content is as limited as possible, the same way we make sure we have many different tools available for you in case you need support to work through it

Some of the skills we are looking for:

You are a multi-tasker and you love it. Gaming moves at a quick pace, sometimes with many tasks at the time that keep you on your toes, but you thrive on it, love that days are never the same.

You are high energy, playful, and like to have fun. “We are in gaming because we like to play”

You are a great communicator (written or verbally). You are able to share with your team or Lead your ideas, challenges, and successes, with the goal of making tasks, processes, communities, etc better day by day.

Our moderator should be resilient, mature and professional in order to provide the highest possible quality service. Bearing in mind specific content that might considered offensive by some.

Responsibilities:

Reviewing all incoming community interactions (Text, video, images, or voice) on different online games, social media platforms, forums, etc. to make sure they align with our customer's vision of a healthy community

Communicating directly with players in a fun and engaging manner

Being unbiased and open to understanding and listening to everyone's point of view, to make sure everyone is treated equally.

Collaborate with internal teams for project-related requests.

Understanding and adopting our client's company and game culture and mechanics. By living and breathing their vision of community you'll be able to carry it on to every decision you make, in an unbiased and responsible manner.

Assisting the developer by forwarding them important information that you learn from the community to help them make design, game mechanics, marketing, project, etc decisions.

Helping foster and maintain a safe and welcoming environment for a game community.

Proactively suggesting new ways to grow and care for the community

Creating and updating corresponding documentation and reports as needed.

Requirements

C1-C2 Russian/English mastery, with an emphasis on written communication skills.

Keywords is an international and multilingual company, so English is our common language for communication. We expect candidates to feel comfortable using English on a daily basis.

Passionate about video games and social media.

Emotional stability, self-awareness, auto analysis skills.

Optimism, hardiness & stress resilience.

Ability to multi-task and prioritize efficiently.

Accountable and responsible.

Agile and open to change

Self-motivated, innovative and analytical with strong attention to detail and accuracy.

Strong critical thinking & decision making skills

Experience managing or moderating an online community, either professionally or in your spare time (an asset).

Note that this position requires full-time availability. Morning, day or evening shift to fill. At least one weekend shift is mandatory.

The chosen candidate must either be a Canadian citizen, a permanent resident or a Temporary Foreign Worker with an Open Work permit or in the process of requesting a Working Holiday Visa.

Benefits

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

CAD 18.20-$20.20 per hour (depending on shift)

Partnerships with STM, Telus, and BIXI (among others).

Employee Assistance Program.

We look forward to hearing from you!