RMA Coordinator

About Our Group:

  • As strategic partners, the RMA teams strives to ensure that our values, culture and engagement always allow us to do great things for our company.
  • We strive to provide the highest-level service and support to our clients each and every day.
  • We work collaboratively to build strong relationships with our clients, partners, and own team.
  • We treat each other with respect……and always try to have a little fun every day!
  • You will report to the Director, Battery as a Service and Remanufacturing Operations and collaborate with Operations team members located at our headquarters in Burlingame, CA and manufacturing facility in Greer, SC.
  • About the Role - You Will:

  • Receive, evaluate, and process RMAs for HV battery packs and other components in accordance with established procedures.
  • Coordinate with customers, suppliers, and internal stakeholders to gather all necessary information and documentation for RMAs.
  • Monitor the status of RMAs and provide timely updates to relevant stakeholders, including customers, suppliers, and internal teams.
  • Ensuring timely processing of RMAs to meet Service Agreements and assisting Customer Service Team with RMA Authorization processing.
  • Handle defective parts and coordinate their return to vendors, ensuring compliance with vendor return policies and procedures.
  • Track and maintain accurate records of RMAs, including product descriptions, customer information, failure analysis reports, and resolution status.
  • Communicate proactively and clearly with customers, providing updates on the status of their RMAs, including estimated timelines for resolution.
  • Collaborate closely with cross-functional teams to implement corrective actions, coordinating repair, replacement, or refund processes.
  • Facilitate physical inventory transfers within departments and maintain accurate inventory records.
  • Coordinate the flow of incoming and outgoing parts, ensuring accurate documentation and proper handling.
  • Ensure compliance with applicable regulations, industry standards, and internal quality procedures throughout the RMA process.
  • Regularly review, maintain, and update process documentation. Identify opportunities for process improvements and efficiency enhancements in the RMA process.
  • About You: Qualifications:

  • High school education or above.
  • Minimum of 2 years of experience as an RMA Coordinator or in a similar role, preferably within the automotive or energy storage industry.
  • Familiarity with RMA processes and best practices, including knowledge of quality management systems.
  • Strong communication skills, both written and verbal, with the ability to effectively interact with customers and internal teams.
  • Proficiency in using Microsoft Office Suite and Oracle Suits is preferred.
  • Attention to detail and commitment to maintaining accurate and up-to-date documentation.
  • Location: Greer, SC

    Travel: 0 - 10%

    Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

    Job details


    RMA Coordinator




    United States


    June 11, 2024

    Application deadline

    April 13, 2024

    Job type




    About the employer

    As major cities convert to 100% electric fleets, Proterra vehicles have become the most popular electric buses on the road in North America. With more than 10 years of experience delivering heavy-duty electric transit vehicles, Proterra has sold 1,300+ buses to 135+ transit agencies across 43 U.S. states and Canadian provinces.

    To provide operators with a comprehensive set of products to deploy and scale their EV fleets, Proterra also offers a turn-key approach to delivering the complete energy ecosystem for commercial electric vehicles. In addition to high-power charging systems, Proterra Energy fleet solutions include charging infrastructure design, build, financing, operations, maintenance, and energy optimization.


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