Mount Royal University

Mount Royal University

Retail Supervisor



Job Title

Retail Supervisor

Requisition #


Job Type

Permanent (for any group)




SAD07 - Administrative Services VII

Position End Date (if applicable)


MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)


About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Business and Retail Services

The Cougars Campus Store operates as a department within Business and Retail Services. It operates as a retail center to provide academic course materials, services and products to students in support of the mission and financial goals of the university.

About the Role

The Retail Supervisor is responsible for the day-to-day front-of-house (FOH) retail operations of the Cougars Campus Store (CCS). The incumbent is responsible for assisting with staff hiring, scheduling, supervision, and delegation. This position is the organizational expert on the Point-of Sale (POS) system including programming, inventory and sales tracking, and staff training. This position is also responsible for supporting procedural development to meet operational outcomes related to customer service, loss prevention, and physical layout. This person primarily works behind the service counter and on the service floor.


Responsibility 1 (50%): Staff Supervision

  • Resolves customer complaints that can't be resolved by front-line staff;

  • Trains and develops staff to ensure efficient operation of the Campus Store;

  • Ensures staff have access and understand all policies and procedures that impact their specific area(s) of responsibility;

  • Oversees the Campus Store Email and Website Chat to ensure timely and appropriate solutions are provided to customers;

  • Provides delegation of daily tasks to the FOH team and ensures timely follow-up on task completion;

  • Ensures all positions within their functional area have at minimum two people trained for appropriate back-up;

  • Scheduling and zoning all staff to meet the operational needs of the Campus Store; and

  • Provides back-up to the Back of House Supervisor in the case of leaves or absences

  • Responsibility 2 (30%) Retail Operations

  • Update loss-prevention procedures to minimize theft and fraud;

  • Takes the lead in ongoing development of and execution of the Campus Store Customer Experience Model and trains and coaches FOH team to meet expectations;

  • Supports physical space planning and design to meet the business cycle;

  • Works with the Purchasing Supervisor and Merchandiser to ensure the floor space is restocked and presentable at all times;

  • Support all retail areas when required depending on business volumes, which includes frontline operations; and

  • Responsible for all POS software systems within the Campus Store including procedural development on how to work with specific applications.

  • Responsibility 3 (10%) Financial Accountability – Reporting and Controls

  • Responsible for tracking daily financial reconciliations for FOH transactions including refunds, voids, and discounts;

  • Works with the Campus Store Manager to establish daily, weekly, monthly and quarterly sales and KPI goals based on the budget of the business unit.

  • Monitors inventory discrepancies as identified by the Inventory Control Supervisor;

  • Responsible for working with the Campus Store Manager to keep scheduling of casuals within the budgetary requirements; and

  • Participates in physical inventory count in coordination with the Inventory Control Supervisor as outlined in the Knowledge of the Business (KNOB) document as approved by the Director of Business and Retail Services.

  • Responsibility 4 (10%): Projects & Committees

  • Works on special projects as requested by the Campus Store Manager;

  • Serves on relevant University committees and project teams as determined by the Campus Store Manager; and

  • Participates in industry associations as required to stay on top of industry trends;

  • Other duties as required.

    Extended hours during peak periods (back-to-school rush, inventory, Convocation etc.) will be required, including working some evenings and weekends as business requires.

    Minimum experience and/or training required:

  • Two-Year Diploma from a University or Equivalent or Journeyman Ticket
  • 3-5 years Front of House retail supervision experience
  • What We Offer

    Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

    At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

    Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

    Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

    MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.

    Salary: $55,982 - $70,841 per annum

    Closing Date: November 27, 2023

    A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 999999, CV.pdf).

    All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

    Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at https:// www.

    If you require an accommodation in order to participate in the recruitment process, please notify [email protected] and we will work together on the accommodation request.

    We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.

    Job details


    Retail Supervisor


    Mount Royal University




    November 21, 2023

    Application deadline

    November 27, 2023

    Job type



    Architecture and Design,Business and Economics

    About the employer

    Mount Royal University is a well-established public university which was founded in 1910. This is a Canadian university which was created following a charter by the Alberta provincial government. It became a post-secondary institution in 1931 as Mount Royal Junior College, which offered transfer courses to the University of Alberta and later to the University of Calgary. In 1972, it shifted its base to a new campus in Lincoln Park, which was previously an air force base. It is in the year 2009 that this institution was granted its university status. In 2017, this university was awarded the Ashoka Changemaker Campus designation joining 44 universities which are excelling in the field of social innovation and change-making. The university currently offers 12-degree programmes and 32 majors with an average class size of 29 students.

    This university comprises various faculties, including a number of interesting fields of study. The Arts faculty of this university teaches subjects such as economics, justice, and policy studies, English, languages, and cultures, humanities, interior design, psychology, sociology and anthropology. The Bisset School of Business of this university specialises in subjects such as accounting, aviation, finance, general management, human resources, innovation and entrepreneurship, international business, marketing, social innovation and supply chain management. This university's School of Communication Studies focuses on subjects like broadcast media studies, information design, journalism and public relations.

    The university's Faculty of Health, Community and Education comprise Child Studies and Social Work, Education, Health and Physical Education, School of Nursing and Midwifery. The university's Faculty of Science and Technology includes child studies and social work, education, health and physical education, as well as School of Nursing and Midwifery. The university's Faculty of Science and Technology features biology, chemistry and physics, earth and environmental sciences, mathematics and computing. The university also has the Faculty of Continuing Education and Extension. This university has numerous institutes, such as Institute for Community Prosperity, Institute for Environmental Sustainability, Institute for Innovation and Entrepreneurship, Institute for Scholarship of Teaching and Learning and International Education.

    Its centres include the Centre for Community Disaster Research, Centre for Child Well-Being and Iniskim Centre. This university also has a library - Riddell Library and Learning Centre which was opened in 2017. With a seating capacity of 1,700 people, the library comprises 34 study rooms, 3-D printing facilities, and a cafe. This university also has a huge list of notable alumni which include Indo-Canadian Singer The PropheC, classical pianist Yuja Wang, Canadian actor Kavan Smith, Emmy-winning composer Dave Pierce, professional voice actor Kirby Morrow, motivational speaker Alvin Law, professional wrestler Bret Hart, and Emmy award-winning news anchor Chris Gailus

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