Job Title

Retail Supervisor

Requisition #

997326.2

Job Type

Permanent (for any group)

Union

MRSA

Classification

SAD07 - Administrative Services VII

Position End Date (if applicable)

Location:

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

Posting

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Business and Retail Services

The Cougars Campus Store operates as a department within Business and Retail Services. It operates as a retail center to provide academic course materials, services and products to students in support of the mission and financial goals of the university.

About the Role

The Retail Supervisor is responsible for the day-to-day front-of-house (FOH) retail operations of the Cougars Campus Store (CCS). The incumbent is responsible for assisting with staff hiring, scheduling, supervision, and delegation. This position is the organizational expert on the Point-of Sale (POS) system including programming, inventory and sales tracking, and staff training. This position is also responsible for supporting procedural development to meet operational outcomes related to customer service, loss prevention, and physical layout. This person primarily works behind the service counter and on the service floor.

(1) POSITION DUTIES AND RESPONSIBILITIES:

Responsibility 1 (50%): Staff Supervision

Resolves customer complaints that can't be resolved by front-line staff;

Trains and develops staff to ensure efficient operation of the Campus Store;

Ensures staff have access and understand all policies and procedures that impact their specific area(s) of responsibility;

Oversees the Campus Store Email and Website Chat to ensure timely and appropriate solutions are provided to customers;

Provides delegation of daily tasks to the FOH team and ensures timely follow-up on task completion;

Ensures all positions within their functional area have at minimum two people trained for appropriate back-up;

Scheduling and zoning all staff to meet the operational needs of the Campus Store; and

Provides back-up to the Back of House Supervisor in the case of leaves or absences

Responsibility 2 (30%) Retail Operations

Update loss-prevention procedures to minimize theft and fraud;

Takes the lead in ongoing development of and execution of the Campus Store Customer Experience Model and trains and coaches FOH team to meet expectations;

Supports physical space planning and design to meet the business cycle;

Works with the Purchasing Supervisor and Merchandiser to ensure the floor space is restocked and presentable at all times;

Support all retail areas when required depending on business volumes, which includes frontline operations; and

Responsible for all POS software systems within the Campus Store including procedural development on how to work with specific applications.

Responsibility 3 (10%) Financial Accountability – Reporting and Controls

Responsible for tracking daily financial reconciliations for FOH transactions including refunds, voids, and discounts;

Works with the Campus Store Manager to establish daily, weekly, monthly and quarterly sales and KPI goals based on the budget of the business unit.

Monitors inventory discrepancies as identified by the Inventory Control Supervisor;

Responsible for working with the Campus Store Manager to keep scheduling of casuals within the budgetary requirements; and

Participates in physical inventory count in coordination with the Inventory Control Supervisor as outlined in the Knowledge of the Business (KNOB) document as approved by the Director of Business and Retail Services.

Responsibility 4 (10%): Projects & Committees

Works on special projects as requested by the Campus Store Manager;

Serves on relevant University committees and project teams as determined by the Campus Store Manager; and

Participates in industry associations as required to stay on top of industry trends;

Other duties as required.

Extended hours during peak periods (back-to-school rush, inventory, Convocation etc.) will be required, including working some evenings and weekends as business requires.

Minimum experience and/or training required:

Two-Year Diploma from a University or Equivalent or Journeyman Ticket

3-5 years Front of House retail supervision experience

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, climbing, aquatics, sports and certifications for students, employees and the public.

MRU supports full immunization as the best way to protect yourself and our campus community and strongly recommends vaccination against COVID-19.

Salary: $55,982 - $70,841 per annum

Closing Date: November 27, 2023

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name, Requisition Number, Document Title.pdf (ex. Smith, 999999, CV.pdf).

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Recent Mount Royal graduates who are foreign nationals may be eligible to work on campus. Please refer to the Citizenship and Immigration Canada website under Post-Graduation Employment at https:// www. cic.gc.ca/english/study/index.asp.

If you require an accommodation in order to participate in the recruitment process, please notify [email protected] and we will work together on the accommodation request.

We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.