General Motor

General Motor

Regional Service Engineer (Sweden & Norway)

Description

Service Centre & Authorised Repairer Support

  • Provide 1ST and 2nd level, on-site support to resolve automotive technical and Techline issues as escalated through existing processes and respond promptly to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations.
  • Maintain a close working relationship with the GM Europe TAC to review vehicles in all levels of repair.
  • Work closely with the GM Europe Customer Call Center (CCC) to respond to customers that have contacted CCC for assistance with their vehicle.
  • Use GM's analytic tools and supporting data to address vehicles in the assigned area and assist Service Centre's quickly to resolve all vehicle technical issues.
  • Review Service Centre's process on every Service Centre's contact.
  • Help implement a comeback prevention process for each Service Centre's in region.
  • Review current Preliminary Information (PI) and Service bulletins for known vehicle concerns with appropriate personnel.
  • Support GM ad-hoc in- Service Centre's training sessions.
  • Take ownership of Service Centre's concerns and use effective problem resolution skills.
  • Report on Service Centre's “State of Health” relative to overall service readiness.
  • Assist the Service Centre's in Technician recruitment and retention by reviewing “Technician Pipeline” options with Service Centre's Service Management.
  • Wholesale Support

    Develop and maintain positive relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM CCA & Engineering community with a focus on product quality improvements and minimizing potential repurchases. Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information as required:

  • Drive new PI's and bulletins for European requirements.
  • Monitor Warranty performance, review all escalated warranty claims and identify warranty waste opportunities.
  • Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering and provide feedback in agreed formats.
  • Provide support for arbitration hearings, legal cases and general suggestions to GM National Management and the BQM Team
  • Provide Brand Quality support for vehicles at Port of Entry and Regional Compounds.
  • Provide support for Technical Training as directed by GM National Management.
  • Support GM Field Action and Recall Process's as directed by GM National Management.
  • Customer Support

  • The RSE will support the GM Customer Call Centre (CCC) Operations, providing Face to Face contact with GM customers at either appointed Service Centre's and/or customer recommended locations.
  • The RSE will perform on-site service, diagnostics, repairs and installation of GM accessories on customer vehicles as directed by GM Management.
  • Additional Description
  • Required Qualifications

  • Extensive hands-on Automotive Manufacturer / Importer experience.

  • Experience at Dealership Service Department and/or equivalent vehicle diagnostic and repair experience.
  • Electric Vehicle diagnostic and repair experience.
  • National recognized Automotive Technician Certifications as required by local law
  • Possession of a valid driver's license and a clean driving record
  • Proficiency using MS Office
  • Ability to:
  • Manage, resolve, document, and close dispatched cases in the required timeframe.
  • Build and maintain customer relationships with Service Centre's management teams.
  • Work with minimal direction and be responsible for self-training to maintain and increase skills
  • Excellent communication and time management skills to optimally prioritize and deliver critical services.
  • Self-motivated with a proactive approach to meeting and exceeding customer expectations.

  • Preferred Qualifications:

  • 5+ years of hands-on Manufacturer and/or Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.

  • Vocational, Technical, Associates, or bachelor's degree
  • Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.) and Pico Scope for diagnosis
  • Experience in customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
  • Computer hardware set-up, internet and wireless communications experience
  • Certified as Master Technician
  • Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications, and GM vehicle control systems, including controller area networks, GM LAN, etc.
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details

    Title

    Regional Service Engineer (Sweden & Norway)

    Employer

    General Motor

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    September 09, 2023

    Job type

    Senior

    Field

    Engineering

    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.

     

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