About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
Fisker Inc. is looking for a passionate Quality Lead to join our growing team. Reporting to the Senior Manager, Vehicle Logistics, the ideal candidate will be responsible for coordinating claims management, vehicle quality procedures, communicating with 3PL service providers and internal stakeholders and developing/maintaining operational procedures while leading initiatives to enhance service levels and KPIs.
Responsibilities
Lead claims dispute resolution with liable parties. Evaluate liability, coverage and settle claims within Claim Procedure
Research and obtain supporting documentation and make determination on the best course of resolution
File claims against liable parties and ensure all claims are successfully resolved on time
Evaluate damage claims caused by third party providers and develop procedures that ensure damaged vehicles are repaired to company quality standards
Analyze claims information according to established guidelines. Work with internal and external stakeholders to manage the claims process
Contribute to the decision of third-party inspection requirement
Arrange for expert inspections involving third party to investigate damage liability
Update files and provide comprehensive reports as required
Follow up on claims payment status
Monthly (or weekly) distribution and reconciliation of open claims
Monitor carrier performance on claims by publishing metrics on the rate of loss and damage occurrence and rate of claim recovery occurrence through a KPI dashboard
Identify trends in loss/damage, root causes and status updates and propose solutions to resolve and prevent repeated claims issues
Ensure vendors' compliance to company requirements and travel to audit the performance as needed
Fully develop the operational policies and procedures regarding vehicle handling, processing and transportation
Create, update, and maintain vehicle quality handling and processing procedures
Audit 3PL compliance to Fisker vehicle handling guidelines
Ensure actions items stemming from audit results are closed timely and sufficiently
Performs other duties as assigned and assist with performance improvement and ad hoc projects
Basic Qualifications / Knowledge / Experience
Degree in logistics, supply chain management, engineering or operations
Multi-cultural interpersonal, written and oral communication skills in English, preferred language skills in German
Prior experience (7-10 years) of working in logistics/supply chain/ transportation function within the automotive or manufacturing environment with comprehensive knowledge of logistics and claims processes
Deep knowledge of principles of transporting finished vehicles by any mode of transportation and storage
Experience working with insurance policies and providers
IT systems experience and skills including knowledge and understanding of Enterprise Resource Planning (ERP) and customer data systems
Advanced skills of MS Office applications, specifically, Excel
Well organized, strong attention to detail, advanced analytical and problem-solving skills as well as a proactive mindset
Ability to make accurate assessments based upon common industry practice, vendor contractual obligations, and company policies
Knowledge of FVL transportation, insurance and logistics service providers
Experience with AIAG quality standards as well as writing quality handling guidelines
Experience with auditing vendor performance and develop audit procedures/guidelines
Preferred Skills / Experience / Competences
Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
Business Acumen : Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity : Anticipates evolving customer needs and how to address them, doing the right thing in the right way
Decision Making : Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Complex Analytica
l Thinking : Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices. Joining people, processes, systems across organizations and countries.
Displays Global Perspective : Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and uses diplomacy to best manage cultural issues and geographic differences when making plans and decisions.
Resource Management : Utilizes resources responsibility and effectively
Conceptual Thinking : Using logic and reason to deliver creative and strategic results.
Additional Requirements
Expected Salary Range: $57,575 - $94,588
Additional Compensation
Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
EEOC Statement :
Fisker Group Inc. (“Fisker”) is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin / ethnicity, color, religion, gender identity / expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law.
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Job details
Title
Quality Lead - Vehicle Logistics
Employer
Fisker
Location
United States
Published
November 11, 2023
Application deadline
December 11, 2023
Job type
Senior
Field
HR
About the employer
Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.