University of Exeter

University of Exeter

Product Owner - CRM

United Kingdom

Closing soon

Job details

Job reference


Date posted


Application closing date



Exeter (Hybrid)


The starting salary will be from £41,732 on Grade F depending on qualifications and experience.


Generous Annual leave allowance, fantastic pension, flexible working options

Contractual hours




Job category/type

IT and Digital


CRM/Product Owner Job Description.pdf
Product Owner - CRM

Job description

IT Services

Permanent, Full time (36.5 hours per week)

Flexible Hybrid working – This is a hybrid role that offers flexible working between home and our Streatham Campus.

What you'll be doing…

As Our CRM Product Owner you'll be accountable for the enhancement of Business Technology applications, and products, including defining a compelling vision and leveraging the functionality to deliver benefits and help the business achieve its goal for the CRM products within your remit. You will balance requirements with the technical strategy and delivery capacity. You will be happy to take the lead in ensuring the CRM development and configuration is prioritised on the roadmap and you will excel at providing evidence-based value to customers and end users.

You will work collaboratively to inform, guide thinking, and develop clear plans on Agile projects to ensure requirements for improvement are translated into appropriate plans with time and costs and prioritise development activities.

We're really looking for…

  • Proven experience as a CRM Product Owner or CRM Product Developer.
  • Strong analytical and problem-solving skills with a keen understanding of customer needs.
  • Experience documenting and prioritising requirements.
  • Excellent communication and collaboration skills to work effectively across teams.
  • Agile mindset, with the ability to adapt to a fast-paced environment.
  • Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.

    Specialise more in Digital products? We are also looking for a Product Owner in our Digital department click here to check it out!

    Just some of the benefits that come with this role include:

  • Substantial annual leave package of 41 days!
  • Incredible USS pension scheme
  • Sector leading policies around maternity, adoption and shared parental leave(up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
  • Flexible Working options
  • Benefit from fantastic discounts at local and national shops through numerous discount schemes including TOTUM cards
  • We'll take your personal and professional development very seriously and we'll empower you to keep developing your expert skills and give you access to the latest technologies and platforms
  • Discounted state-of-the-art fitness centres on all our campuses
  • Sustainability Commute: Join our sustainable travel initiative by enjoying a 10% discount on bus passes, cycle to work scheme and taking advantage of car sharing incentives. Save money and reduce your carbon footprint.
  • Recognition and Rewards: We have multiple schemes helps us celebrate your contributions.
  • Stunning campus locations in Exeter and Cornwall
  • Apply with your CV and short a cover note telling us how great you are and how your skills line up to what we're looking for!

    The closing date for this role will be the 25th February 2024. Interviews for successful candidates are likely to be on the W/C 11th March.

    More about Business Technology Services

    Business Technology Services (BTS) bridges the gap between the business and IT on matters relating to the provision and automation of business services. We focus on ensuring that these services and products are effectively aligned with the business needs and Strategy 2030. Exeter IT & Digital are central to this strategy, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

    Digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.

    The University of Exeter

    We are a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2023 and the 2022 Academic Ranking of World Universities released by Shanghai Rankings).

    Our research income in recent years means we're the fastest growing UK Research University with some of the world's most influential scientists, and we seek to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and our world- leading research impact is growing faster than any other Russell Group university (2021 Research Excellence Framework). We are using the power of our education and research to create a sustainable, healthy and socially just future. Our shared purpose and vision continually moves us forward to make a difference to our people, our communities, our partners and the world around us. Read about our world leading research on Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO City of Literature

    Our Equality, Diversity and Inclusion Commitment

    We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

    Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

    With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

    Further information

    Please contact Seb Mills, [email protected]

    Job details


    Product Owner - CRM


    University of Exeter


    United Kingdom


    February 09, 2024

    Application deadline

    February 25, 2024

    Job type



    Computer Science,Business and Economics,Engineering,Physics

    About the employer

    The University of Exeter is a public university that focuses on research. It was established in the year 1955. In 1851, it was first formed as Schools of Science and Art. In 1900, its name was then changed to the Royal Albert Memorial College which later converted into a university college of the southwest in the year 1922. And finally, it received its authorization in 1955 as the University of Exeter.

    The university is a part of the Russell Group which contains the top research-intensive universities of United Kingdom and has a total of 3 campuses. Out of all 3, Streatham is the largest campus by area as it contains most of the university's executive buildings.

    Also, it is considered as one of the most beautiful buildings in the nation. Moreover, the Penryn campus is associated with Falmouth University as per a combined initiative.

    The University has more than 25,263 student population who are coming from over 130 different nations. The university organizes its educational and administrative departments into 6 scholastic colleges. There are many research centres and institutes inside the campus. There are more than 200 student societies including creative writing, theatre club, Socialist Students societies, Poker Society and Conservative Future society. The university maintains an athletic union which is responsible for organizing and administrating all the sports activities fairly and actively. The union governs more than 50 sports clubs which have around 5,000 students.

    The university has a great alumni base and actively connects with more than 125,000 alumni in 183 countries across the world. The graduates have been working in different fields. From globally known business leaders and lawyers to inspiring leaders and teachers to highly praised members of the press and artists, this university has proudly touched the lives of its alumni. Some of the much-known alumni of the university are J.K. Rowling (author- famous for Harry Potter series), Ameenah Gurib (Mauritius's 6th President) and Abdullah Gül (Turkey's 11th President).

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