Imagine more for your career in games!
How about working for a gaming company that is constantly evolving?
Are you looking for an employer who listens to your needs and provides a
casual and supportive working environment?
That's perfect! We might be the answer to your needs. At Keywords Studios
, we understand that not everyone has experience in the gaming field, but if
you're armed with linguistic skills, equipped with passion and willingness to
help others, we want to hear from you!
Keywords Studios has been present on the gaming market for 25 years
now and we are not stopping there! Right now, we are the leading provider
of end-to-end services for the gaming and entertainment industries. We help
our clients bring their stories to life by offering a wide range of solutions,
from art and audio to testing, localization and finally - Player Support.
As a Keywords employee, you will have the opportunity to work on some of the
most popular games in the world, standing hand by hand with players, while
also developing your skills and career. You will also be guided by our
Leadership Principles, which define what success looks like at Keywords and
how we can achieve it together. These principles are:
Power of Partnership: We work as one team with our clients and support
them with passion and purpose.
One Keywords: We use our global network and local studios to deliver
efficient and high-quality services by working as one team.
Raise the Game: We innovate and improve to help our clients and the
Embrace an Open World: We value diversity and inclusivity in our
global community and create world-class entertainment.
Trust Through Transparency: We communicate and act with honesty,
integrity and accountability.
If you share these values and want to join our growing network of studios,
apply now and become part of the Keywords family.
What will be your daily tasks? As a Player Support Agent:
You will provide top-notch assistance to our players by solving their
queries about the game and providing excellent customer service.
You'll be using your investigative skills and working with our ticketing
system to help players with their game-related issues. You'll be
responding to their inquiries through email and chat, but don't worry,
you won't be taking any phone calls!
Collaboration is essential in this role. You'll work closely with our
internal teams to assist with project-related requests and provide
feedback to their development team. You will be the voice of the product
and the ear on the ground.
You are an ideal candidate for this position if:
You have excellent Vietnamese language skills , especially in writing.
You can communicate fluently and confidently in Vietnamese at a C1-C2
You are proficient in English and can use it daily to interact with
your colleagues. Keywords is a global and diverse company, so English is
the common language for collaboration.
You are located in Romania.
You are familiar with either MS Office or Google Suite apps and can use
You are ready to work full-time, 5 days a week, which may include weekend-
days (Saturday and Sunday) as well as shifts availability.
Optionally, it would be great if:
You have some previous experience in Customer Service, but it's not ‘a
must', as we provide a full training.
You are passionate about video games - this can make your job a lot more
enjoyable for you, however it is not crucial.
What do we offer?
Keywords Studios is dedicated to following a well-established Equal
Opportunities Policy. We endeavor to create a workplace, which provides for
equal opportunities for all employees and potential employees.
Extensive Medical insurance provided by Medicover and their
partner network in Romania.
Days off for special personal events, according to the Internal
Regulations, e.g. marriage, childbirth, compassionate leave and exams days
off for obtaining professionally relevant certifications.
A monthly allowance of 650 RON which you will be able to use for a
wide range of benefits , that are relevant to you: medical/dental
services for you and/or your family members, access to sports clubs, meal
tickets, private pension, personal development courses (e.g. IT,
accounting, finance, HR, foreign languages, driving courses), tourism in
Romania, public transportation subscription, gifts, utility or
phone/Internet bills, access to cultural events, etc.
Learning & Development to help you reach your true maximum potential
by providing access to training and digital resources relevant for your
area of expertise.
The steps of our recruitment process:
Online language assessment (Vietnamese and English) to better evaluate your written skills - you'll receive an invitation email on your inbox.
Interview via MS Teams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.
Our recruitment process is fully online and remote. If you're interested in
joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!