Position Details

Position Information

Announcement Number STAFF - VA - 23301

For questions regarding this position, please contact:

Kristine Mashaw [email protected] 406-994-5428

Classification Title Parking Enforce Officer III Working Title Parking Supervisor UPDATED Brief Position Overview

Under the supervision of the Parking Manager, the Parking Supervisor manages a team of Parking Enforcement Officers to ensure a safe parking experience on campus, deter parking violations, provide motorist assistance, and additional services to the MSU campus and its visitors during special event operations.

The MSU Parking Supervisor duties include scheduling athletic and special event staffing, developing operational plans for athletic and special events, monitoring enforcement personnel as they patrol University parking lots, incorporating new technologies into MSU Parking Services, and monitoring parking lot conditions to ensure a safe parking experience on campus. This includes monitoring snow removal efforts in the parking lots and all other hazards that are identified. Parking Supervisor will also oversee training of new parking enforcement officers and student workers. Parking Supervisor is expected to provide supplemental non-injury motor vehicle accident investigation, including properly photographing and documenting the incident within the records management system.

Position Number 4M0630 Department Parking Facility Division Administration Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary Starting pay up to $26.82 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open

Position Details

General Statement

Join the Parking Services Team in the MSU Police Department for an opportunity to serve the students, employees, and visitors of Montana State University.

Duties and Responsibilities

Supervision: Supervise parking enforcement officers, including tracking the number of citations written, public service assists rendered, and the overtime/extra event hours worked. Ensure parking enforcement officers are properly fulfilling their assigned duties.

Parking Operations: Manage daily operations for enforcement and maintenance. In addition, plan and develop athletic and special event parking operations plans and implement as appropriate. Coordinate with other campus entities to provide parking support for visits and events.

T2 Training and Maintenance: Train all parking enforcement officers on the T2 parking management software, the handheld computers/phones and the ticket printers. In addition, the Parking Supervisor will be responsible for maintaining handheld devices, printers, pay stations, and submit T2 support requests as necessary.

Lot Monitoring: Monitor parking lot conditions on a daily basis to ensure safety and a welcoming environment for the campus community. Required maintenance, cleaning, or snow removal shall be undertaken, requested, or delegated as appropriate.

Equipment Operation and Maintenance: Safely and legally operate departmental vehicles; maintain garage pay stations; operate parking handheld devices to issue and print citations; operate computer hardware and Windows-based software; operate battery booster packs, jumper cables, tow straps, jacks, and lockout tools to provide motorist assistance.

Fleet Management: Manage parking services fleet of vehicles, assuring periodic and reactive maintenance are completed.

Equipment and Uniform Management: Issue and maintain equipment and uniforms for parking enforcement officers; manage replacement cycles to ensure equipment is operating correctly and uniforms adhere to the department's uniform and appearance policy.

Customer Service: Provide parking and general University information to students, employees, and visitors in the field and at the front counter; handle complaints from customers; assist motorists in distress; assist other department requests as required.

Security and Safety: Report suspicious circumstances, damage or acts of vandalism, unruly behavior, etc., to appropriate personnel; report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required.

Clerical: Provide front counter assistance to sell permits, receive citation payments, and maintain information in the parking database.

Supplemental non-Injury Traffic Investigation: The Parking Supervisor is expected to provide supplemental non-injury motor vehicle accident investigation, including properly photographing and documenting the incident within the records management system. This requires the successful completion of specialized training in the areas of accident investigation, scene safety, photography, and report writing.

Required Qualifications – Experience, Education, Knowledge & Skills

High School Graduation or G.E.D. plus demonstrated customer service experience that includes knowledge of, and experience with, interpreting and explaining rules and regulations to the general public.

Demonstrated experience working with, maintaining, and learning new computer and software systems.

Previous supervisory experience.

Preferred Qualifications – Experience, Education, Knowledge & Skills

Demonstrated experience maintaining vehicles and other mechanical systems.

Familiarity with the MSU-Bozeman campus.

Two years' experience in the parking industry managing/supervising parking operations.

Non-injury traffic accident investigation experience

The Successful Candidate Will

Establish and maintain effective working relations with co-workers and the public.

Work effectively both independently and in a team environment with minimal supervision.

Possess strong written and verbal communication and customer service skills.

Represent University Police and Parking Services to others in a professional and courteous manner.

Have good computer skills.

Assist members of the University community with unlocks, jump-starts, directions, purchasing parking permits, etc.

Operate various vehicles and equipment.

Position Special Requirements/Additional Information

Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics.

This position routinely works overtime assignments to assist with parking for special campus and athletic events.

Must pass an in-depth background investigation prior to final employment offer.

Must possess and maintain the ability to give credible testimony in a court of law.

Must possess, or be able to obtain within six months, a valid Montana driver license and have an acceptable driver record (less than 12 points).

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? Yes

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon a successful search Position End Date (if temporary) Open Date Close Date Applications will be:

Review of applications will be on a continual basis and will continue until the position is filled.

Special Instructions Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.

MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https: // www. montana.edu/hr/recruitment/dualcareer.html

Applicant Documents

Required Documents

Resume

Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk ().