University of Northampton

University of Northampton

Operations Manager: Competence Test Centre

United Kingdom

Closing in 11 days

Operations Manager: Competence Test Centre

Job Type

Full Time Fixed Term

Salary

£44,263 - £54,395 per annum

Location

University Innovation Centre

Closing Date

04-03-2024

Ref No

UN4812

Documents

  • JD.pdf (PDF, 149.88kb)
  • About the Job

    Full time - Fixed term: Until 19 February 2025 in line with the duration of the current test centre NMC contract with an option to extend to 2027

    Interview Date: 26 March 2024

    This is an exciting opportunity for a highly professional and motivated individual with excellent business, commercial and communication skills to provide operational leadership and management of the Competence Test Centre (CTC) ensuring the requirements of the Nursing Midwifery Council (NMC) contract are met and the CTC operates at its maximum capacity. The successful candidate will direct, line manage a team of business administrators and manage all aspects of the NMC contract ensuring service level agreements and key performance indicators are met, reported on and a high-quality service is always maintained. The post holder will act as the primary interface between the CTC and the University's professional services and will provide external representation for the test centre with partnered NHS Trusts and the NMC.

    Working collaboratively with the Clinical Manager and Deputy Managers, the post holder will ensure efficient operational delivery of the Test of Competence and facilitate an excellent customer service journey for all candidates and organisations. Project management, budgetary responsibilities, resource management, contract and bid management and identification of income generation opportunities also form part of this post.

    The CTC is integral to the University of Northampton. It offers the OSCE Test of Competence (TOC) and other exams to Internationally Educated Nurses (IENs) and midwives (IEN/M) seeking entry to the Nursing and Midwifery Council (NMC) register and nurses, midwives and nursing associates returning to the register after lapsed registration. It performs an important function and has a national social impact. The CTC facilitates NMC registration to around 10, 000 IENs and midwives annually, allowing them to enter the UK healthcare workforce and directly contribute to patient care nationally.

    The CTC is a welcoming, inclusive workplace with a diverse workforce. We care and are committed to staff professional development. You will benefit from a structured induction programme, annual appraisal to help identify career aspirations, access to an extensive programme of in-house and Linked-In courses. You will be supported through a mentoring, shadowing and coaching approach along with mandatory and more formal training.

    The post holder will be expected to work in partnership with the business team to provide support during weekends.

    About you

    This post is suitable for a senior business administrator who has the knowledge, skills and experience in leading professional teams, managing contracts, meeting targets, monitoring results and productivity.

    The post holder should have :

  • Significant experience in a commercial management capacity
  • Significant experience of leading teams, team building and mentoring
  • Excellent interpersonal skills and the ability to communicate at a professional level with stakeholders, such as the NMC, Trust employers, and candidates; along with exam delivery partners from other test centres, and test developers attending meetings in line with the post
  • Experience in developing and managing administration and operational processes
  • Experience of governance through quality assurance and risk management processes
  • Ability to accept individual accountability in the delivery of a high- quality service
  • Experience of leading and contributing to successful service delivery; showing initiative in improving service delivery to meet the needs of “customers” and key stakeholders
  • Excellent organisational, planning, IT and delegation skills to manage complex tasks and ensure that deadlines are met
  • Evidence of successful project management and budget control
  • Experience of stakeholder engagement and management
  • Experience of line management and a supportive approach when managing team members in the performance of their roles and responsibilities
  • Ability to adapt to and implement organisational change
  • Ability to be responsive to changing culture, expectations and needs
  • Experience in aspects of income generation, bids and tenders
  • Ability to work independently and as part of a team
  • An understanding of HR policies and procedures
  • The motivation to strive to do the best individually and collectively
  • Essential Qualifications

  • Hold a degree or equivalent qualification and or significant experience in project, commercial and business operational management
  • Hold a relevant professional level qualification in either: administration business or commercial management
  • Department

    The Competence test centre is part of the Faculty of Health Education and Society.

    NMC Test of Competence - The Nursing and Midwifery Council

    We offer the Test of Competence (TOC) which measures candidates against the current UK pre-registration standards for nursing, midwifery and nursing associates.

    Standards for nurses - The Nursing and Midwifery Council (nmc.org.uk)

    Standards for midwives - The Nursing and Midwifery Council (nmc.org.uk)

    Standards for nursing associates - The Nursing and Midwifery Council (nmc.org.uk)

    The distinct fields of practice tested includes:

    Adult, Child, Learning disabilities, Mental health, Midwifery and Nursing Associates.

    Our test centre (CTC) has expanded its facilities, and offers purpose built examination facilities for international candidates; centrally located in the heart of Northampton, opposite to the railway station.

    About Us

    Come to the University of Northampton and you will see that we do things a bit differently.

    We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That's why we were the first university in the UK to be named as a Changemaker Campus in 2012.

    We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

    Our commitment to transforming lives and inspiring change is at the heart of all that we do.

    Right to Work

    All candidates will be asked to provide proof of eligibility to work in the UK at interview.

    Equality

    We welcome applications from underrepresented groups.

    The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

    This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

    Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

    Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

    To find out more, please visit: https: // www. northampton.ac.uk/about- us/governance-and-management/management/equality-and-diversity/

    Job details

    Title

    Operations Manager: Competence Test Centre

    Employer

    University of Northampton

    Location

    United Kingdom

    Published

    February 10, 2024

    Application deadline

    March 04, 2024

    Job type

    Administration/Managerment

    Field

    Business and Economics,Medicine

    About the employer

    Based in Northampton, U.K., the University of Northampton is one of the leading public universities. In 1924, Northampton Technical College was established and with constant evolution, the University of Northampton was founded in 2005 after the amalgamation of a host of training colleges. In the same year, it gained research degree awarding powers as well as full university status. It is also amongst those few universities, which have been awarded Gold in the Teaching Excellence Framework (TEF), apart from being the foremost university in the country to be awarded the title of 'Changemaker Campus' in the year 2012. Equipped with contemporary facilities, the university opened a new £330 million campus in 2018, named Waterside.

    The University of Northampton also offers conferencing and business facilities through different centers, namely The University of Northampton Innovation Centre, iCon Environmental Innovation Centre, Sunley Hotel, and Portfolio Innovation Centre. In addition, the university also offers accommodation facilities to the students. The university also takes pride in its Schools Engagement Team and Schools and Colleges Liaison Team, which regularly organize different activities to inspire and motivate youngsters. In April 2016, the university also joined hands with Northamptonshire Healthcare NHS Foundation and Northamptonshire County Council in order to launch a new venture namely 'First for Wellbeing'.

    Located in the beautiful town of Northampton, which is well-known for historic sites and museums, teaching at the University of Northampton is taken care of by four faculties in total, namely Faculty of Arts, Science and Technology, Faculty of Health and Society, Faculty of Business and Law and Faculty of Education and Humanities. presently, the university has around 14,000 students. The university offers undergraduate and postgraduate courses in diverse streams, apart from organizing different tutorials and seminars for the comprehensive development of the students. In addition, on an annual basis, over 1000 international students from more than 100 different countries enroll themselves with the University of Northampton for pursuing diverse courses.

    The undergraduate Joint Honours programs, as well as all undergraduate Business, Computing, and Engineering courses offer the possibility of a full year in a work placement. Many courses include volunteering opportunities, study trips, placements, internships, and exchanges as far afield as the USA, Sri Lanka, India, Italy, the Netherlands, Malawi, Nepal, Spain, France, Scandinavia, China, Vietnam, Hong Kong, and Japan.

    The university has a notable list of alumni, some of which are Andrew Collins (broadcaster and writer), Dallas Campbell (stage actor and television presenter), Jane Garvey (radio presenters), Daniel Middleton (writer and YouTuber), Felippe Moraes (independent curator, visual artist, and art researcher), James D. Boys (academic and media consultant) and Will Alsop ( modernist architect).

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