Royal College of Surgeons in Ireland

Royal College of Surgeons in Ireland

Operations Assistant



Post Date : 10-May-2024 Close Date : 26-May-2024

Title: Operations Assistant – Core Training and Education Programmes

Department: Surgical Affairs

Tenure: Maternity Leave (until November 2024)

Location: 121 St Stephens Green

Reporting to: Operations Manager Core Training & Education Programmes or nominee

RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

Innovating for a Healthier Future 2023-2027 is RCSI's new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being.

For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud to announce that RCSI has ranked first in the world for “Good Health and Well-being” in the Times Higher Education #SDG Impact Rankings 2023. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of R espect, C ollaboration, S cholarship and I nnovation continue to unite and direct our purpose.

About the Post:

This is an excellent opportunity for an ambitious individual to join a team in a fast-paced, dynamic organisation. The successful candidate will work within the expanding department of Surgical Affairs with the postgraduate surgical training and educational programmes spanning Operative Surgical Skills, Human Factors in Patient Safety & Robotics and across our expanding range of offerings across Surgical Training.

Specifically, the duties of the post include but are not limited to the following areas:

  • Providing multifaceted support across the Core Training and Education Programmes team
  • Supporting the CST team in planning and execution of the annual surgical bootcamp for newly appointed CST Trainees
  • Supporting the team with the calendaring process in conjunction with RCSI Simulation and all stakeholders.
  • Support across OSCE Assessment days and planning of same
  • Liaise with relevant internal stakeholders (Bookings, Faculty, Technical Staff, IT, Finance) as required
  • Supporting the educational team including cross cover including a percentage of classes to be determined
  • Support the CST Interviews across annual interview week
  • Liaise with relevant internal stakeholders (Bookings, Faculty, Technical Staff, IT, Finance) as required.
  • Involvement in educational operational meetings and planning as required
  • Support the Operations Manager on the development and roll out of a number of key initiatives e.g. CRM development, data cleansing, and quality Improvement initiatives.
  • Undertake training on key databases utilised within the department such as, CRM, mSurgery, Qpulse, Qpercom, Moodle, Momentus, Agresso and others as required.
  • Ensure accuracy and consistency across all administrative processes.
  • Respond to and deal with queries in a professional, timely and courteous manner.
  • Co-ordinate or support ad hoc Surgical Training events as required or requested by the Operations Manager.
  • Attend team meetings and contribute to the overall success of the team through sharing of information, effective teamwork, management and ownership of responsibilities.
  • Undergo programmes of training and development as required from time to time.
  • Comply with statutory legislation and departmental rules & requirements in furtherance of their own and general staff welfare and safety.
  • Represent the best interests of the Department and RCSI at all times.
  • Perform other duties as may be required from time to time.
  • Person Specification

    The successful candidate should be able to demonstrate the following:

  • Organisational and administrative skills, excellent written and verbal skills with ability to liaise effectively with individuals at all levels in the organisation
  • Strong knowledge of MS Office suite
  • Strong IT skills and literacy, with a flair for resolving and adapting to new IT initiatives and developments in line with business needs.
  • Have strong customer service skills. Be able to communicate with a high level of initiative, tact diplomacy and confidentiality.
  • The ability to deal with sensitive / personal information appropriately and sensitively.
  • Ability to make decisions, priorities workload, meet deadlines & escalate problems when necessary.
  • The ability to work on own initiative as well as operate effectively as part of a team, be cordial, tolerant, co-operative and patient in a team environment.
  • Flexibility to work irregular hours on occasion.
  • Knowledge & Experience – (Essential):

  • Previous experience in an administrative role;
  • Knowledge and experience of the Microsoft Office suite, including but not limited to Outlook, Word, Excel, SharePoint, etc.;
  • Strong customer service experience, and excellent communication skills.
  • Knowledge & Experience (Desirable):

  • Experience in an academic or healthcare administrative role is desirable but not essential;
  • Experience using any of the IT systems outlined above, or evidence of having gained experience with similar IT systems;
  • We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we'd love to hear from you.

    Application Process

    Please apply online through the RCSI careers portal before the closing date with your CV and cover letter.

    Staff benefits at RCSI:

    We care for our people so that they can focus on our mission to educate, nurture and discover for the benefit of human health. RCSI makes sure that our staff have the resources they need to thrive.

    We offer a wide range of benefits in many diverse areas including:

  • Subsidised onsite gym membership
  • Flexible working arrangements
  • Automatic enrolment to a pension scheme for all employees
  • Life assurance/death in service
  • Long term illness/disability income replacement
  • Free advice on health/motor and home insurance
  • Discounted services, including GP
  • Support for parents and carers
  • Tax-saver commuter tickets
  • Bike-to-Work scheme
  • Free eye test at the National Optometry centre
  • Subsidised parking for all RCSI staff in the St. Stephens Green/RCSI car park
  • RCSIs Learning and Development team facilitate and provide training opportunities for all staff
  • Sports and social club
  • Opportunities to volunteer in the community
  • 26.5 days leave - 20 days annual leave plus 6.5 days Privilege days - In addition to your annual leave entitlements and public holidays, RCSI also grants privilege days to our employees (paid time off during Easter and Christmas periods). We also offer a number of leave options to support the working lives of our employees: paid maternity leave; paid paternity leave; parental leave
  • Sports and Social Club

  • Yoga, Pilates, fitness classes, Zumba, tag rugby
  • Social evenings
  • Summer BBQ, drinks nights
  • One-off events
  • Taste of Dublin, Dublin Horse Show, various sports, theatre, music, comedy events, Leinster Rugby ticket draws
  • Family events
  • Family day at Dublin Zoo, kid's Christmas party, pantomime
  • Job details


    Operations Assistant


    Royal College of Surgeons in Ireland




    May 11, 2024

    Application deadline

    May 26, 2024

    Job type



    Education,Medicine,Social Science