Macquarie University

Macquarie University

Member Experience Officer




- Weekly roster includes 2x weekdays and 1x weekend - Free gym membership - Staff Discounts at eligible Hospitality outlets.


Our Member Experience team is a key function within our Centre. As one of our Member Experience Officers you would be:

  • Providing a consistent and high level of service to members and guests to drive acquisition and member retention.
  • Responding to and actioning customer queries in-person, over the phone and via email.
  • Executing acquisition and retention strategies and campaigns to sell memberships.
  • Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centre's operations and safety policy.
  • Respond to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.

    To be successful in this role you need:

  • Proven experience in a front-line customer facing or administrative role.
  • Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.
  • A proven record of accomplishment in customer experience and continuous improvement.
  • Mature, well-developed interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.
  • Excellent organisational and time management skills and attention to detail.
  • Proficient skills in Microsoft Office applications, including database management.
  • This role requires a criminal history check, First Aid and CPR certificate.

    Standard work hours will include early mornings, evenings, and weekends to meet the needs of the business.


    Macquarie University Sport and Aquatic Centre (MUSAC) operates 7 days a week, is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The Centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.

    Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.


  • Complementary Macquarie University Sport & Aquatic Centre gym access
  • Access to our staff wellbeing program and staff support services
  • Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
  • Access to discounted corporate health insurance and employee flu shot program
  • Staff discounts at Campus Life operated hospitality outlets
  • Generous leave entitlements including paid parental leave
  • If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    19/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

    Job details


    Member Experience Officer


    Macquarie University




    February 06, 2024

    Application deadline

    February 19, 2024

    Job type



    Business and Economics

    About the employer

    Established in 1964, Macquarie University is a public university located in the suburbs of Macquarie Park in Sydney, Australia. The establishment of the university marked a bold step towards transforming the otherwise traditional education system that was prevalent in Australia. The institution offers several facilities and services to students and is ranked among the leading universities globally.
    The university has a total student enrolment of 40,209 students of which 27,795 students belong to full-time programs and 12,414 belong to part-time programs. The university saw a total of 8,641 international admissions and 31,568 domestic student enrollments for the last academic year (2019-20).

    A vibrant hub for students, researchers, and teachers, all work towards pursuing a common goal of a brighter future. Macquarie University has been ranked among the top 1% of universities in the world by QS World University Rankings, 2020. Considered one of the top universities in Australia, the university has been on the ninth position for Australia for employability (QS Graduate Employability Rankings, 2020), producing graduates that are among the most sought after professionals in the world.

    Spanning across 126 acres of land, the university provides an extensive range of courses for students to choose from. The Faculty of Business, The Faculty of Education, The Faculty of Engineering, The Faculty of Law, The Faculty of Science, The Faculty of Medicine and Health, The Faculty of Arts and Social Sciences, The Faculty of Information Technologies, The Faculty of Languages and Linguistics, The Faculty of Media, Communications and Performing Arts, The Faculty of Psychology and Cognitive Science and The Faculty of Security, Intelligence and Criminology offer various courses and research degrees for both undergraduate as well as graduate studies.

    The university has several accommodation options for its students to choose from. Students can select their hall of residence according to their preferences and would not face any inconvenience during their stay in the city. Amenities at Macquarie University campus include a Bookshop, Counselling Services, Cafes, Medical Clinic, Pharmacy, and a Private Hospital along with other facilities. The university is situated at a prime location and has the availability of most resources, students would require around its premises.

    The University also offers excellent sports facilities to students which are considered to be one of the greatest in the country. The Sports and Aquatic Centre located at the university has swimming pools, health clubs, basketball and squash courts, and even a martial arts area for students to indulge in.

    To promote global higher education, Macquarie University awards scholarships to the tune of $6 million. Scholarships are awarded on the basis of academic merit, diversity, leadership capabilities, financial hardship, and/or key achievements such as sports and voluntary experience. The university has one of the most substantial scholarship programs in Australia, providing several opportunities each year to international students to undertake studies at the university.

    Ranked among the safest cities in the world, Sydney is an ideal study destination for students from all across the world. The university takes the safety of its students very seriously and has security personnel posted within the campus walls.

    Some of the notable alumni of Macquarie University are Chris Lilley - Australian comedian, Rob Oakeshott - Member of the Australian House of Representatives, Tania Mihailuk - Member of the New South Wales Legislative Assembly, Adam Hills - Australian comedian, Murray Cook - Australian musician, Greg Page - Australian singer, Lauren Jackson - Australian basketball player and Anthony Field - Australian musician among many others.

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