Job Description

The Account Manager provides our marketing clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives. The Account Manager is also accountable for maintaining and optimizing client revenue in an ROI-focused environment, ultimately to help grow market share.

Essential Functions and Responsibilities

Campaign Strategy:

Apply understanding of client objectives, consumer behavior/motivations, marketing and branding principles, available data, and Epsilon products to develop campaign/messaging strategy recommendations

Develop and manage client roadmaps against quarterly account forecasts Execution, Process, & Project Management:

Partner with cross-functional teams on account and campaign set-up to achieve strategic goals

Demonstrate expertise in all Epsilon Account Management tools and processes

Manage campaign launches across cross-functional teams to ensure strategic, effective, timely and efficient execution Reporting & Analytics:

Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies

Create and present campaign performance reports to clients

Interpret and apply analytical insights to optimize program(s)

Client Growth:

Identify opportunities for client program expansion

Partner with Executive lead to present new opportunities to clients

Operational Efficiency:

Seek standardization and automation wherever possible

Drive operational efficiency and scalability

Drive adoption of products, tools, processes and best practices throughout team

Team Building & Leadership:

Work effectively across large cross-functional teams

Foster a collaborative environment to encourage a respectful exchange of ideas between cross-teams

Requirements

Bachelor's Degree from four-year college or university preferred

4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus)

Excellent client service acumen, presentation and writing skills

Creative, self-starter, who thrives in a dynamic, fast-paced work environment

Ability to manage and prioritize multiple tasks and projects

Track record of working across an organization to get things done

Ability to learn quickly and think strategically

Proficient in Excel, Word, PowerPoint

Additional Information

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Culture: https: // www. epsilon.com/us/about-us/our-culture-epsilon

DE&I: https: // www. epsilon.com/us/about-us/diversity-equity-inclusion

CSR: https: // www. epsilon.com/us/about-us/corporate-social-responsibility

Life at Epsilon: https: // www. epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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