Thompson Rivers University

Thompson Rivers University

Manager, Ancillary Retail Services


Closing soon

Application Restrictions

Open to both Internal and external

Job Type


Posting In effect from


Closing Application Date


Applications will be reviewed commencing the closing application date and may continue until the position is filled.

Full/Part Time

Full Time

Admin Type


Anticipated Start Date


Position End Date (If Applicable)


As the Manager, Ancillary Retail Services, you are the leader of retail services for the campus bookstore and print services and are accountable for all aspects of operations. Bookstore operations include course materials, general merchandise, and contract sales; both in-store and web-based. Print Services operations include the main print shop/copy centre and the institution's central copier multifunction device management.

As the leader you will create customer experiences that enhance store loyalty and deliver measurable results for each business unit. Responsible for managing all aspects of each business unit including staffing, marketing, product and production research, inventory management, talent acquisition, staffing, administrative procedures, budget administration and fiscal viability. Responsible for developing strategic goals, measurable objectives, and evaluation methods to ensure services align with the missions and goals of the university. In addition, fosters relationships with external vendors and community members.

This is a highly collaborative position that works closely with many internal departments and student groups to support events, initiatives, and specialized services. In addition, the position fosters relationships with external vendors and community members to optimize profitability, develop new revenue streams and represent the University.

Major Responsibilities:

  • Forecasts, develops, and implements a strategic direction for the bookstore and print services, with policies and procedures in the areas of customer service, human resources, financial and budget to ensure that goals and objectives are consistent with TRU's policies and vision.
  • Contributes to the capital and operational budget needs and establishes key performance indicators and benchmarks, including financial and space utilization analyses, in line with university, retail and wholesale industry operations.
  • Manages the bookstore and print services staff including hiring, training, motivating, evaluating and discipline. Directs, coordinates, and coaches the development and implementation of quality customer service and financial goals to all supervised personnel.
  • Establishes, monitors, and maintains internal controls to ensure the maintenance and safeguarding of related TRU assets.
  • Monitors and analyzes materials management within the retail and wholesale operation, ensuring transparency, ethical and sustainable purchasing practices, and maintenance of appropriate inventory levels.
  • Maintains currency in product knowledge, industry advances and technology, merchandising and consumer trend innovations and the evolving requirements of the TRU community.
  • Ensures a proactive customer satisfaction approach by analyzing complaints, concerns and suggestions and provides appropriate follow- through.
  • Responsible for stand-alone complex software applications. Liaise with other university departments and external partners for software support and development.
  • Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff training.
  • Participates in University-wide committees to establish customer service standards and administrative plans and policies.
  • Facilitates cooperative and collaborative community and institutional relationships.
  • Establishes a network of peers within other universities and industry organizations to exchange ideas and improve expertise.
  • REPORTS TO Associate Director, Ancillary Services



  • Undergraduate degree; preferably in commerce, procurement, management, marketing, public relations, communications or in a related field.
  • Experience:

  • Five (5) years of experience in a retail sales environment or inventory management role (preferably in a post-secondary or academic environment).
  • Skills and Abilities:

  • Experience in maintaining systems in a computerized, decentralized environment including working with inventory management systems, retail management systems and point of sale systems.
  • Demonstrated experience recruiting, training and supervising staff, preferably in an unionized environment.
  • Demonstrated customer service focus and understanding of best practices working in a retail environment.
  • Proficiency using financial and inventory management software, POS systems (WinPrism preferred, Print Shop Pro preferred) and MS Office products. Ability to gather and analyze information and present in report format.
  • Demonstrated experience in planning and managing budgets with the ability to understand agreements, policy, guidelines, and regulatory framework.
  • Ability to establish and maintain effective relationships with employees at all levels of the university as well as vendors and other internal/external stakeholders.
  • Strong analytical and problem-solving skills with the ability to use sound judgement.
  • Ability to work independently as well as mentor and guide a team of staff.
  • Thorough understanding of end-to-end supply chain management.
  • Excellent mathematical, analytical, organization, sales and negotiation skills with exceptional time and project management abilities.
  • Pay Band

    Admin Pay Band BH


    Kamloops, BC CA (Primary)

    # of Hires Needed


    Organizational Unit

    Thompson Rivers University -> Ancillary Services -> Bookstore - Kamloops

    Diversity and Inclusion Commitment:

    Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

    NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.

    Job details


    Manager, Ancillary Retail Services


    Thompson Rivers University




    September 16, 2023

    Application deadline

    September 29, 2023

    Job type



    Business and Economics

    About the employer

    Thompson Rivers University (TRU) was established in 1970 as a public academic and Research University. Located in Kamloops, BC, Canada is the main campus of the university. Many global leaders and people in business have graduated from TRU. It has distance and online education programs with TRU Open Learning division.

    The inaugural convocation of TRU was held on March 31, 2005. The first official visit at the university was made by Prime Minister Paul Martin. On-campus, 15,500 students are studying a variety of programs.

    Programs are from these schools and faculties; Faculty of Arts, Faculty of Adventure, School of Business and Economics, School of Nursing, Faculty of Education and Social Work, Culinary Arts and Tourism, Faculty of Law, Faculty of Science, Faculty of Student Development, and School of Trades and Technology.

    The university is in the vicinity of the commercial districts and residential areas. And next door to Tournament Capital Center that is Kamloops' biggest recreational centre. Also, the University offers various outdoor adventures and cultural activities around its campus.

    With TRU's World division, they have many international partners. With 26,000 studying students on the campus or through distance and online learning, the university provide 140 on-campus programs and 60 open learning programs. It has 2000+ employees including academic faculty, staff and administration.

    TRU provides its students with academic research, extracurricular activities for community services. Most students from are from China, India and Saudi Arabia with other 70 countries.

    33,000+ Canadian Alumni and 15,000+ International Alumni have graduated from TRU's undergraduate, graduate and vocational training programs. The TRU Alum stay connected with AlumNights that happen in Vancouver and Victoria. The notable alumni of TRU are Canadian actor Lorne Cardinal, Canadian novelist and former professor at the University of British Columbia, Steven Galloway; and Kamar Burke, Canadian retired professional basketball player.

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