Douglas College

Douglas College

Library Technician - Public Services



Position Details

Position Information

Position Title Library Technician - Public Services

Posting Number 02118SA Location New Westminster Campus Grade or Pay Level S - Pay Level 11 Salary Range $27.86 per hour (with wage increments to a max of $31.10 per hour). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff - Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Part-Time Posting Category Staff Start Date 02/19/2024 End Date 04/30/2024 Day of the Week Mondays, Tuesdays, Wednesdays, Thursdays Shift 1:00 pm - 9:00 pm Work Arrangements

This temporary part-time (28 hours per week) position is available from February 19, 2024, to April 30, 2024.

Regular hours of work for the Fall & Winter semesters are: - Monday to Thursday, 1:00 pm – 9:00 pm - Intersession: 9:00 am – 4:00 pm

Shift days and times may change depending on the Department's need. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus.

Compensation is subject to shift premiums and short changeover premiums as per the collective agreement.

What Douglas Offers

DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.

The Role

Library Technicians contribute to the success of the Learning Resources Department at Douglas College by supporting its services, programs and strategic directions. The Library Technician, Public Services provides direct and accessible service to the public using a range of complex departmental processes in areas such as: circulation, collections, cataloguing and technical support. In a rapidly changing environment, the incumbent provides exceptional client-centred service to a diverse community of users with a wide range of abilities, ethnic backgrounds, language skills, and learning styles.


1. Public Support: responsible for providing access and direction to materials and information, to students, faculty, and staff as well as members of the public and external institutions. a) exercises a high degree of integrity and confidentiality of all patron records; b) Interprets, applies and communicates library, college and external policies and procedures (e.g. copyright, Compass) by answering questions on behalf of the College via phone, e-mail and in person from both internal and external clients; c) collects fines, damages and replacement fees, settles payments, handles cash, processes d) refunds; transacts sales; e) creates and maintains delinquency records; negotiates or forgives fines within set policies, ascertains when a student is in good standing and removes Banner blocks; f) maintains first-line contact answering all informational questions, and refers patrons needing further assistance to other Library, College or community resources internally or externally; g) demonstrates to patrons how to navigate the library's website, how to reserve online library preview and study rooms, use electronic library resources college services (e.g. college network account, password resets); and external resources ( e.g. other libraries, Compass, etc.); h) supports patrons in difficult and stressful situations on a daily basis. Regularly deals with students who are upset over fines, lost items or damaged equipment, unavailable resources, library policies, noise complaints, out of order technologies, and other college problems not related to the library; i) takes actions to tactfully halt disruption of library activities by problem patrons and evaluates risk and/or need to forward to Operations Supervisor or Director; j) identifies service request patterns for evaluation and works in collaboration with key campus partners in order to remedy repetitious problems that impacts front line service to new and returning patrons; k) responsible for daily transactions of checking in/out and renewing materials and equipment; reserving a variety of media types (i.e. Books, time sensitive DVD's/equipment); monitoring the security system; securely receives, logs and forwards student term papers; l) using Banner and the library database, checks patron registration status, registers and/or updates patron information, issues ID validation stickers, and borrower cards to the general public; m) regularly handles lifts and/or relocates odd-sized and heavy library collections and audio visual equipment such as large screens, flipcharts, monitors, etc..

2. Technical Support: provides in-person, telephone, and on-line first level technical support for all educational and computer related technology installed in, or on loan from Learning Resources. This includes, but is not limited to, computers, printers, scanners, photocopiers, Smart boards, and equipment for loan (i.e. laptops, peripherals, cameras, display technology, video recording equipment, audio equipment, microphones, speaker phones etc.). a) provides reliable, timely technical assistance to students, staff, faculty and community users, for a wide variety of equipment (see above under 2. Technical Support) b) informs and monitors that all equipment and software is used with copyright and licensing agreements; c) instructs and assists users on the use of various equipment (see above under 2. Technical Support), software programs (eg. Word, Excel, PowerPoint), and Network accounts; d) identifies technical issues concerning equipment, software, and Network accounts used in the library. Troubleshoots and documents issues. Liaises with CEIT to provide reliable solutions to resolve complex problems; e) maintains current familiarity with new technologies pertaining to public services such as upgrades to computer software on student computers, WIFI access, new printers, photocopiers, and various mobile devices (e.g. IOS, Android etc.).

3. Learning Resources Departmental Support: a) promotes and provides patrons with information on library and College activities, services, and facilities; b) participates in division meetings, projects and committees; recommends changes to improve library resources, processes and accessibility to patrons; c) establishes and documents procedures; d) collects and collates statistics for a variety of functions related to library public services.

4. Additional Responsibilities a) opens/closes the library including library system log on/off; b) trains and may supervise student employees; c) reports all safety concerns, assists with emergency procedures; d) responsible for the safety of students/patrons within the Library when no supervisor on site e) may backup duties for staff in technical services; f) other duties and participation in special projects required.

Area Specific Duties: responsible for performing assigned duties whereby materials are obtained/maintained or instruction is provided to students and faculty in order to further enhance, and enrich existing services, and resources.

Reserve Collection Responsible for high demand, time-sensitive electronic and physical reserve collection within a continuously changing electronic and copyright environment.

a) analyzes and anticipates demand of course related materials to determine requirement for placing on Reserve; b) processes and maintains control of reserve materials as requested by instructional faculty; c) interprets and applies Canadian copyright policies, procedures, practices and standards and communicates this to individual faculty; d) utilizes the ILS (Integrated Library System) to create files and course pages, link websites and on-line articles for access through library's online catalogue.

Instructional Support a) schedules and organizes library and course specific research instruction; b) communicates diplomatically with library and instructional faculty to match required level of instruction, library faculty availability and curriculum subject focus of classes; c) accepts, marks and records student library assignments; d) assesses, tests or creates library and citation assignments and answer keys; e) monitors and addresses plagiarism issues that arise out of marking of library assignments; f) monitors and provides input on information literacy curriculum, handouts, and online resources used in library instruction; g) maintains up-to-date repository of all instructional faculty-submitted assignments and historical records of library assignments; h) manages the study-room bookings module calendar in alignment with room booking policy; schedules closures in advance and liaises with CSD to schedule advance room bookings for tutoring sessions; i) maintains print stock of style guides.

Interlibrary Loans a) performs and analyzes all electronic searches and selects appropriate source based on availability and/or monetary costs from regional, national, and international libraries; b) works in compliance with established policies of all affiliated working groups (e.g. lending libraries, film distributors, adaptive technologies) as well as current copyright laws and public performance rights; often dealing with loans that are time sensitive; c) monitors, analyzes and reconciles invoices to appropriate orders for payment and forwards coded invoices for departmental signature. Prepares and maintains billing advices, receives payments and forwards billing advices and payments to Finance; d) maintains manual and computer files pertaining to Interlibrary Loans and prepares all received materials for circulation/distribution; e) adhering to strict timelines, catalogues and processes all received materials for circulation/distribution, upon return deletes catalogued records from database and prepares materials for return to lending institution.

Holds, Bookings and Delinquencies a) uses the ILS (Integrated Library System) to fulfill and track requests; b) schedules internal or external courier services to pickup/deliver time sensitive media materials to internal/external clients to meet viewing dates; c) tracks high demand requests and delinquencies, contacting patrons and initiating Banner blocks as necessary; d) refers patrons to Collection Agency in accordance with established policy.

Circulating Equipment a) adhering to strict schedules books and prepares technical equipment including all necessary accessories to meet patron requirements; b) troubleshoots various media equipment, including software, available from Learning Resources for College internal and external clients. Refers more complex issues to Library Technician – Media Equipment; c) on check in reviews equipment for safety and maintenance issues and refers equipment needing further review to the Library Technician – Media Equipment informs users of equipment and resources available for loan as well as equipment technical requirements; d) prepares statistics and performs and performs inventory of media equipment; e) responsible for reimaging IPads, deleting personal files from cameras, scanner, etc. to protect patron confidentiality; f) transfers approved VHS tapes to DVD format.

Computers/Library System a) co-ordinates all library Help Desk calls for campus library; b) liaises with CEIT regarding installation and maintenance of equipment and software; c) performs system maintenance duties on the ILS (Integrated Library System) as required; d) regularly creates and runs various lists and reports from the ILS and Banner systems, transfers data and information from one format to another; e) engages in social media communication for the library; f) manages supply of toner and re-orders from CEIT or Konica for all public and staff print devices.

Cash Transactions (printing, membership fees, sales, copy card purchases, etc.) Responsible for: a) collecting and reconciling money from cash register, debit card dispensers and photocopiers; b) creates summary of cash received and preparing bank deposit; c) maintains supply of, paper and debit cards for a varied collection of MFDs and printers, both for public and office use.

Collection Control a) ensures accuracy of library records and effective utilization of collection through an on-going organization and maintenance program, which includes but is not limited to collection re- organization and inventory of all collections, including equipment; b) uses boolean search criteria to create and run complex searches in the ILS (Integrated Library System) database to identify inaccurate data, data collection, item status reports and dataset updates which may involve alerting other departments to update/modify their information; c) retrieves various materials (i.e. statutes, bills, regulations etc.) and discards redundant information; inserts new information according to established guidelines; d) mends materials as needed; e) assesses, sorts, organizes and scans Douglas College original materials into digital format for archival storage; f) liaises with potential donors to assess the donation and provides archival status assessment of materials to College requestors prior to acceptance of materials into the Archives; g) locates and contacts owners/distributers to obtain permission for format transfer.

To Be Successful in this Role You Will Need

1. A minimum of a Library or Media Technician diploma from an accredited two year program plus two to three years' current related work experience in an automated integrated library system environment, preferably in a high-volume academic library. An equivalent combination of education, training and experience may be considered. 2. A sound working knowledge of:

  • standard library techniques, vocabulary and organization, including Library of Congress Classification and bibliographic conventions, and student oriented service delivery.
  • various types of media equipment and software used in post-secondary education.
  • 3. A familiarity with automated circulation systems and the ability to interpret, monitor and contribute to library procedures, policies and systems. 4. Excellent interpersonal and cross-cultural communication skills including written and verbal fluency in the English language. 5. A demonstrated ability to:

  • speak effectively to small groups in both informal and formal settings.
  • deliver training and presentations to students, faculty and the public on media equipment and software used in post secondary education.
  • troubleshoot media equipment, computers, printers, and multi-functional devices.
  • interact effectively and tactfully with people of various backgrounds and cultures, including students, college employees and the broader community.
  • develop, establish and maintain good working relationships.
  • work as an effective team member.
  • collect and record information accurately.
  • plan and organize work in order to meet deadlines.
  • work independently with minimal supervision.
  • exercise sound judgment and maintain a high degree of confidentiality.
  • use computer applications such as Word and Excel, email and the Internet, keyboard at 45 w.p.m. and enter data accurately at an intermediate level.
  • sit at a computer workstation and handle library materials for extended periods of time.
  • collect, generate and report relevant statistics.
  • Link to Full Position Profile Equity Statement

    Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

    Needs a Criminal Records Check No

    Posting Detail Information

    Open Date 02/08/2024

    Close Date 02/15/2024 Open Until Filled No Special Instructions to Applicant

    Interested applicants must submit their application and all required documents online on the Douglas College Career Site www. Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by February 15, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

    Quick Link for Direct Access to Posting https: // www.

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
  • If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
  • If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).
  • (Open Ended Question)

  • Are you a current or former Douglas College employee/student?
  • Current employee
  • Former employee
  • Current student
  • Former student
  • None of the above
  • If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)
  • (Open Ended Question)

  • Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
  • Yes, I confirm
  • No, I am not able to meet this requirement
  • How many years of experience do you have in this type of position?
  • 0-2 years
  • 3-5 years
  • 6-9 years
  • 10 years or more
  • 7+
  • Do you have a Library Technician Diploma?
  • Yes
  • No
  • Documents Needed to Apply

    Required Documents

  • Resume
  • Cover Letter
  • References with Contact Information
  • Optional Documents

  • Transcripts and/or Credentials
  • Job details


    Library Technician - Public Services


    Douglas College




    February 09, 2024

    Application deadline

    February 15, 2024

    Job type



    Computer Science

    About the employer

    Douglas College, founded in the year 1970, is one of the largest public degree-granting colleges located in British Columbia, Canada. Douglas College offers degree and university courses in science and arts, programs in healthcare, business, arts, and human services. The institute boasts of two campuses, the main one in New Westminster and the other is the David Liam Campus suburban campus in Coquitlam as well as several smaller training centres in Surrey, Burnaby and Maple Ridge.

    The college provides both on-campus and off-campus housing options to the students. They have an extensive library with books and DVDs, articles, research help guides for the students. There is also a Douglas Open Repository, or DOOR, that is a collection of research and creative assets of the college.

    The campus also has a gym, a small box theatre and a large 300 seat proscenium theatre along with a lot of other recreational facilities. Douglas College has over 24,000 students enrolled, among which 17,000 are credit students and 8,500 continuing education students, and around 4210 are international students from 92 different countries. The academic staff consists of around 960 members.

    The college offers as many as 10 bachelor's degree programs in Applied Psychology Psychiatric Nursing, Physical Education and Coaching, Business Administration, Nursing, Therapeutic, Child and Youth Care, Recreation Performing Arts, Criminology and Social Work.

    The Douglas College has catered alumni that have excelled in their career paths. Some of the notable alumni of the Douglas college include poet Elizabeth Bachinsky, author Carleigh Baker for short story collection Bad Endings, businessman Frank Guistra, Gold medalist wrestler in Olympic, Daniel Igali, actor Adrian Holmes, and author Sky Lee.

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